Dragi Dobronk i CasinoGuru,
Dozvolite nam da vas obavestimo da nikada namerno ne odlažemo plaćanja jer uvek nastojimo da boravak igrača u našem GoSpin kazinu bude što prijatniji.
Imajte na umu da prema našim Uslovima i odredbama, klauzula 5.1.:
„Upoznaj svog kupca je procedura prema kojoj zadržavamo pravo da tražimo dodatna dokumenta, koja uključuju, ali ne ograničavajući se na: pasoš ili ličnu kartu; dokaz adrese (stranica za pasoš, račun za komunalije, izvod banke ili platne institucije), selfi sa pasošem ili ličnom kartom ili drugim dokumentima po nahođenju GoSpin-ovog odeljenja za usaglašenost.
(ii) Dokumenti se moraju dostaviti kao fotografije ili skenirane kopije. Takođe zadržavamo pravo da zahtevamo lična overena dokumenta".
Takođe, imajte na umu da su 21. aprila odobrena 2 zahteva za povlačenje (ukupan iznos od 70 EUR).
Ako imate dodatnih pitanja, ne ustručavajte se da pitate.
Srdačan pozdrav,
GoSpin tim
Dear Dobronx and CasinoGuru,
Let us inform you that we never intentionally delay payments as we always strive to make Players' stay in our GoSpin casino as enjoyable as possible.
Kindly note that according to our Terms & Conditions, clause 5.1.:
"Know Your Customer is the procedure according to which we reserve the right to request additional documents, which include, but not limited to: passport or ID; Proof of Address (Passport address page, Utility bill, Bank or Payment institution statement), selfie with passport or ID; or other documents upon GoSpin Compliance Department discretion. Please note that Driving License cannot be accepted as ID and/or Proof of Address.
(ii) Documents have to be provided as photos or scanned copies. We also reserve the right to request personal notarized documents".
Also, please note that 2 withdrawal requests (total amount of 70 EUR) were approved on April 21.
If you have any additional questions, don't hesitate to ask.
Kind regards,
GoSpin team
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