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I deposited 50 Euros, received a bonus, and played as usual. Mistakenly, I deposited another 50 Euros towards the sports section. I tried to transfer the funds back but was unsuccessful. When I tried to log back into the casino, my account had been closed. I sent an email but received no response.

κατεθεσα 50 ευρω ..πηρα μπονους και επαιξα κανονικα.Καταθετω αλλα 50 απο λαθος στα sport. Προσπαθησα να τα τα μεταφερω και δεν τα καταφερα .Οταν προσπαθησα να συνδεθω ξανα στο καζινο ειχε κλεισει ο λογαριασμος μου .Εστειλα email και δεν απαντησε κανεις.

Dear geo11111,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please explain in more detail how you tried to transfer the 50€ back?

Have you contacted customer support about your mistake of depositing the money in the wrong section?

Have you received any explanation as to why your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

As I said, I initially deposited 50 euros. I played normally.

I deposit another 50. I don't see it in the casino games. I go back to sports and it was there. I had a balance of 0.08 euros. It had a transfer option from ta sport to the casino. I tried to transfer them but because I had a 0.08 euro bonus they were not transferred. I sent an email and a message but no one answered. When I tried to log in again the account was closed. I sent another email, but it's been three days and I haven't received a reply. I want them to explain to me why my account was closed and why they did not refund my money.

Thanks for the interest and the short reply.

Κατεθεσα αρχικα οπως ειπα 50 ευρω .Επαιξα κανονικα.

Καταθετω αλλα 50 .Δεν τα βλεπω στα παιχνιδια του καζινο.Γυρναω στα sport και ηταν εκει.Ειχα υπολοιπο 0,08 ευρω. Ειχε επιλογη μεταφορας απο ta sport στο καζινο .Επεχειρησα να τα μεταφερω αλλα επειδη ειχα μπονους 0,08 ευρω δεν μεταφερονταν.Εστειλα email και μυνημα αλλα δεν απαντησε κανεις .Οταν προσπαθησα παλι να συνδεθω ο λογαριασμος ηταν κλειστος. Εστειλα και αλλο email αλλα εδω και τρεις μερες δεν εχω παρει απαντηση. Θελω να μου εξηγησουν γιατι εκλεισε ο λογαριασμος μου και γιατι δεν μου επεστρεψαν τα χρηματα .

Ευχαριστω για το ενδιαφερον και τη συντομη απαντηση.

Before we move forward with your case, kindly forward any relevant communication between you and the casino regarding this issue to veronika.l@casino.guru.

Dear geo11111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.