Draga Joseflee,
Razumem vašu frustraciju čitavom situacijom i još jednom mogu da se složim sa vama da bi maksimalni iznos opklade dok igrate sa bonusom idealno trebalo da bude ograničen kazino sistemom automatski kako ga igrač slučajno ne bi prekršio. Iako su mnoga kazina usvojila ovu funkciju, ona još uvek nije industrijski standard. Da postoje samo jedna ili dve takve opklade, i dalje bih pokušao da nađem kompromis sa kazino timom, ali pošto ste napravili mnogo opklada preko maksimalnog ograničenja, ovo se ne može smatrati pukom slučajnošću.
Za svakog igrača je ključno da pročita i upozna se sa pravilima bonusa pre nego što zatraži bilo kakav bonus kako bi se izbegla ovakva situacija.
Iako priznajem da ste možda deponovali više nego što je kazino ponudio kao gest dobre volje za rešavanje ove žalbe, očigledna kršenja odredbi i uslova kazina, nažalost, čine da ne ispunjavate uslove za sporne dobitke.
Voleo bih da imam bolje vesti za tebe, Joseflee, ali nakon što sam prikupio sve informacije i dokaze, moram reći da je kazino tim postupio u skladu sa svojim pravilima, na koja si pristao kada si kreirao svoj kazino nalog.
Odluka da prihvatite ponudu kazina na kraju ostaje na vama. Međutim, zbog kršenja odredbi i uslova, naša sposobnost da dalje nastavimo sa ovim slučajem je prilično nula.
Dear Joseflee,
I understand your frustration with the whole situation, and I can once again agree with you that the maximum bet amount while playing with a bonus should ideally be limited by the casino system automatically so that the player doesn't accidentally breach it. While many casinos have adopted this feature, it's not yet an industry standard. If there were just one or two such bets, I would still try to find a compromise with the casino team, but as you made many bets over the maximum bet limit, this can't be considered a mere coincidence.
It is crucial for every player to read and familiarize themselves with the bonus rules before claiming any bonus to avoid a situation like this.
While I acknowledge that you may have deposited more than the casino offered as a goodwill gesture to resolve this complaint, the clear breaches of the casino's terms and conditions, unfortunately, render you ineligible for the disputed winnings.
I wish I had better news for you, Joseflee, but after gathering all the information and evidence, I have to say the casino team has acted according to its rules, to which you agreed when you created your casino account.
The decision to accept the casino's offer ultimately rests with you. However, due to the breaches of the terms and conditions, our ability to pursue this case further is pretty much zero.
Automatski prevedeno: