Igrač iz Njemačke ima poteškoća s podizanjem svojih sredstava zbog dnevnih ograničenja povlačenja. To je riješeno.
Zdravo, u ICE Bet kazinu sam nekoliko meseci, uplatio sam oko 15.000 evra i uskoro ću dostići najviši VIP nivo. Ovdje također piše da su moguće veće isplate po danu. Uz bonus od 300 posto, napravio sam depozit od oko 4.000 eura i sada se isplaćuje samo 400 eura svaka 2 dana. Dobio sam odgovor da VIP program još nije završen ali se već oglašava. Strimer po imenu Mr Big Spin kaže da uopće nema problema s isplatama. Pitam se o čemu se radi. Imam snimke ekrana mog VIP nivoa kao i nekoliko dnevnika razgovora. Šta bi to trebalo da znači, oni samo žele ponovo da prokockaju svoj profit, treba im povući licence. Ako tražite dobar kazino, mogu preporučiti samo super sedam ili platinasti kazino. Mfg Daniel N *******
Hello I've been at the ICE Bet Casino for several months, I've deposited around 15,000 euros and I'm about to reach the highest VIP level. Here it is also written that higher payouts per day are possible. With a 300 percent bonus, I made a deposit of around EUR 4,000 and now just EUR 400 is paid out every 2 days. I got the answer that the VIP program is not yet finished but it is already being advertised. A streamer by the name of Mr Big Spin says he has no problem with the payouts at all. I wonder what this is about. Have screenshots of my VIP level as well as several chat logs. What's that supposed to mean, they just want to gamble away their profits again, their licenses should be withdrawn. If you are looking for a good casino, I can only recommend super seven or platinum casino. Mfg Daniel N *******
Hallo bin seit mehreren Monaten im ICE Bet Casino, habe zirka 15000 Euro eingezahlt und bin kurz vor der höchsten vip Stufe. Hier wird auch geschrieben das höhere Auszahlungen pro Tag möglich sind. Habe mit einem 300 Prozent Bonus, 100 Euro Einzahlung zirka 4000 Euro gemacht und jetzt werden alle 2 Tage gerade mal 400 Euro ausbezahlt. Habe die Antwort bekommen das, dass vip Programm noch nicht fertig ist aber es wird schon damit geworben. Ein Streamer namens Mr Big Spin sagt bei ihm wären die Auszahlungen überhaupt kein Problem. Ich frage mich was dies soll. Habe Screenshots von meinem vip Level wie auch mehrere Chat protokolle. Was soll das, die wollen doch nur das man seinen Gewinn wieder verspielt, denen sollten die Lizenzen entzogen werden. Wer ein gutes Casino sucht kann ich nur zu super seven oder platin casino raten. Mfg Daniel N*******
Poštovani Niedi86,
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem. Provjerio sam uslove i odredbe i evo šta sam našao ( ovdje ).
„9.2 Kazino zadržava pravo transfera sredstava na način različit od načina plaćanja koji je odredio Kockar.
...
- ima pravo da odredi svoje uslove plaćanja i povlačenja, kao i maksimalni i minimalni iznos povlačenja za svaki postupak, koji se može razlikovati u zavisnosti od načina isplate, statusa računa i drugih mogućih faktora koji utiču na proces isplate.
- Postoji ograničenje od 3 istovremena zahtjeva za povlačenje. Maksimalni limiti povlačenja po transakciji / za 24 sata / mjesec određuju se na sljedeći način:
po transakciji: 400 EUR ili 25000 RUB
u 24 sata: 400 EUR ili 25000 RUB
mesečno: 10000 EUR ili 650000 RUB"
Imajte na umu da ne možemo kazniti kazino za podjelu vaše isplate na nekoliko rata, posebno ako su ove informacije jasno navedene u njihovim uvjetima i odredbama.
Javite mi je li vam ovaj savjet bio od pomoći. Hvala unaprijed na odgovoru.
Srdačan pozdrav,
Petronela
Dear Niedi86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here).
„9.2 The Casino reserves the right to transfer funds in a way different from the payment method specified by the Gambler.
...
- has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.
- There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:
per transaction: 400 EUR or 25000 RUB
in 24 hours: 400 EUR or 25000 RUB
per month: 10000 EUR or 650000 RUB"
Please understand, that we can’t penalize the casino for splitting your payout into several installments, especially, if this information is clearly stated in their terms and conditions.
Please let me know if this advice was helpful. Thank you in advance for your reply.
Best regards,
Petronela
Da, problem je što mi se isplaćuju samo svakih 48 sati. I kao što se može pročitati u VIP nivoima, što je viši nivo, to je brži ili viši nivo. Mislim da je to drsko i varanje.
Yes, the problem is that I only get paid out every 48 hours. And as can be read in the VIP levels, the higher the level, the faster or higher the level. I think that's cheeky and cheating.
Ja das Problem ist das ich selbst nur alle 48 Std geld ausbezahlt bekomme. Und wie in den vip Stufen zu lesen ist sollte das mit steigendem Level auch schneller bzw. Höher gehen. Ich finde das ist frech und Betrug.
Pozdrav od prošlog petka mi je jednom plaćeno 400 eura. Ne dobijam odgovor od finansija. Ja sam barem mislio da će danas ponovo ugasiti tarifa, ali lisnati kolač. Ovako ne možete isplatiti 10.000 eura mjesečno.
Hello since last Friday I was paid 400 euros once. I don't get a response from finance. At least I thought that a rate would go out again today but puff cake. You can't pay out 10,000 euros a month like this.
Hallo seit Freitag letzter Woche wurden mir einmal 400 Euro ausbezahlt. Ich bekomme nicht eine Antwort von der Finanzabteilung. Hatte wenigstens gedacht das heute wieder eine Rate raus geht aber Pustekuchen. Man kann gar keine 10000 Euro somit im Monat ausbezahlen.
Hvala puno, Niedi86, na pružanju svih potrebnih informacija. Sada ću prenijeti vašu žalbu svom kolegi Vilijamu (viliam.v@casino.guru) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti riješen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, Niedi86, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Nije potrebno, u međuvremenu sam jučer dobio plan plaćanja za koji nikad nisam čuo u kasinu. Dobijam 400 eura svakih 48 sati, što je za mene naravno šala. Zatim će se također odjaviti iz kazina. Jer mislim da je ovo prevara i prevara da ponovo prokockate svoj dobitak. Takođe nema 24-satnih koplja itd. Da sam se prijavio preko stranice strimera Mr. Big Spin-a, mogao bi mi pomoći da to ubrzam. Adios 10.000 eura. Ne mogu nikome preporučiti da igra tamo. Prije nego što je došlo do tako male serije, mašine su bile skoro mrtve, povremeno su se igrale za 500 eura, ali su isto tako brzo nestale. Klonite se leda.
It is not necessary, meanwhile yesterday I received the payment plan where I have never heard of it in a casino. I get paid 400 euros every 48 hours, which of course for me is a joke. Will then also sign out of the casino. Because I think this is a fraud and a scam that you gamble away your winnings again. There are also no 24 hour spears, etc. If I had signed up via the streamer Mr. Big Spin's site, he could have helped me to speed it up. Adios 10,000 euros. I can't recommend anyone to play there. Before such a small run came, the machines were almost dead, occasionally played for 500 euros but just as quickly gone. Stay away from ice bet.
Ist nicht notwendig, mittlerweile habe ich gestern den auzahlungsplan, wo ich noch nie in einem Casino davon gehört habe erhalten. Ich bekomme alle 48 Std. 400 Euro ausbezahlt, was natürlich für mich ein Witz ist. Werde mich auch dann in dem Casino abmelden. Da ich finde das dies Betrug ist und eine Masche das man seine Gewinne wieder verspielt. Es gibt dort auch keine 24 Std. Speere usw. Wenn ich mich über die Seite von Streamer Mr. Big Spin angemeldet hätte, hätte dieser mir helfen können um dies zu beschleunigen. Adios 10000 Euro. Kann ich keinem empfehlen dort zu spielen. Bevor mal so ein kleiner run kam, waren die Automaten fast tot, hin und wieder mal auf 500 Euro gespielt aber genauso schnell wieder weg. Lässt die Finger von ice bet.
Nivo gore je pitanje depozita a ne prometa kao u skoro svakom drugom kasinu i ostale stvari ne rade ništa. Trebalo bi da ima povrata gotovine, ali morate se kvalifikovati za to tako što ćete platiti više. Dakle, 500 eura sedmično nije dovoljno.
Level up is a question of the deposit and not of the turnover as in almost every other casino and other things do nothing. There should be cash back, but you have to qualify for it by paying more. So 500 euros a week is not enough.
Level up ist eine Frage der Einzahlung und nicht der Umsätze wie fast in jedem anderen Casino und andern tut sich nichts. Zwar soll es cash back geben aber dafür muss man sich auch qualifizieren in dem man mehr Einzahlt. Also 500 Euro die Woche reichen dazu nicht aus.
Zdravo Niedi86,
Pogledao sam Vašu žalbu i dat ću sve od sebe da Vam pomognem. Želio bih da pozovem IceBet Casino u ovaj razgovor. Kazino, možete li molim vas da navedete u čemu je problem sa povlačenjem igrača?
Hello Niedi86,
I looked at your complaint and will do my best to help you. I would like to invite IceBet Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
Zdravo Casino Guru, čini se da je vaša konfrontacija pomogla. Sva isplate se obrađuju u roku od sat vremena. Baš me zanima da li su završili na računu. Hvala unaprijed.
Hello Casino Guru, it seems your confrontation helped. All withdrawals processed within an hour. I'm just curious whether they end up on the account. Thanks in advance.
Hallo Casino Guru, anscheinend hat ihre Konfrontation geholfen. Innerhalb einer Stunde alle Auszahlungen bearbeitet. Bin nur noch gespannt ob sie auf dem Konto landen. Danke im voraus.
mrtav Niedi86,
Vaša žalba je detaljno razmotrena.
Nažalost, moramo prijaviti da nisu sve informacije koje ste dali tačne.
Vaši depoziti u našem kazinu nikada nisu iznosili 15000 EUR.
Sve isplate će se vršiti prema utvrđenim pravilima kazina:
9.2 Postoji ograničenje od 3 istovremena zahtjeva za povlačenje. Maksimalni limiti povlačenja po transakciji / za 24 sata / mjesec određuju se na sljedeći način:
po transakciji: 400 €
u 24 sata: 400 €
mesečno: 10000€
- Odeljenje finansija ima pravo da odredi sopstvene uslove plaćanja i povlačenja, kao i maksimalni i minimalni iznos povlačenja za svaku proceduru, koji se mogu razlikovati u zavisnosti od načina isplate, statusa računa i drugih mogućih faktora koji utiču na proces isplate.
Sve zahtjeve za povlačenje obrađuje finansijsko odjeljenje u roku od 24 sata nakon uspješne verifikacije identiteta i računa, svakim danom od 9.00-18.00 (GMT+3).
Zatražili ste povlačenje na bankovni račun. Isplate na bankovni račun se vrše samo radnim danima (radnim danima), vikendom i praznicima, isplate na bankovni račun se ne vrše. Pošto je bio praznik, isplata nije mogla biti izvršena za vaš račun. Pošto danas cijenimo svakog igrača nadoknadili smo kašnjenje i zbog praznika i ubrzali povlačenje.
Finansijsko odeljenje je danas obradilo vaše zahteve za povlačenje u iznosu od 1200EUR.
Radujemo se ponovnom viđenju! Želim vam puno sreće!
Dead Niedi86,
Your complaint has been reviewed in detail.
Unfortunately, we have to report that not all the information you provided is correct.
Your deposits at our casino have never amounted to 15000EUR.
All payouts will be made according to the established rules of the casino:
9.2 There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:
per transaction: €400
in 24 hours: €400
per month: €10000
- Finance Department has the right to determine its own payment and withdrawal terms and maximum and minimum withdrawal amount for each procedure, which may differ depending on the withdrawal method, account status and other possible factors affecting the withdrawal process.
All withdrawal requests are processed by the financial department within 24 hours after the successful identity and account verification, every days 9.00-18.00 (GMT+3).
You have requested a withdrawal to a bank account. Withdrawals to the bank account are made only on weekdays (weekdays), on weekends and holidays, withdrawals to the bank account are not made. Since it was a holiday, the withdrawal could not be made for your account. Since we appreciate each player today we compensated for the delay and because of the holidays and accelerated the withdrawal.
The financial department has processed your withdrawal requests today in the amount of 1200EUR.
We are looking forward to seeing you again! Wishing you good luck!
Poštovani ice bet casino, pošto imam 2 najviša VIP statusa i depoziti kako ste napisali moraju biti najmanje 10.000 eura i već sam dostigao 50 posto zlata, ovo bi moralo biti preko 12.000 eura. 2 ili 3000 eura više nisu bitni. Smiješno je to što bi, prema planu plaćanja, danas trebao biti rezerviran samo 400 eura. Dobio sam dokaz za ovo iz ćaskanja. Isplate su dugo i prvi novac mi je uplaćen u ponedeljak, zašto ne sve odmah, zašto ne do danas. Zato što sam večeras zbog frustracije smanjio 1.500 evra?
Dear ice bet casino, because I have the 2 highest VIP status and the deposits as written by you must be at least 10,000 euros and I have already reached 50 percent of gold, this would have to be over 12,000 euros. 2 or 3000 euros are no longer important. The funny thing is that, according to the payment plan, I should only be booked 400 euros today. I got the proof of this from the chat. The payments have been for a long time and the first money was transferred to me on Monday, why not everything right away, why not until today. Because I played down 1,500 euros out of frustration tonight?
Liebes ice bet casino, da ich den 2 höchsten vip Status habe und hierzu die Einlagen wie von euch geschrieben mindestens 10000 Euro betragen muss und ich auch schon die 50 Prozent von Gold erreicht habe müssten dies auf jedenfalls über 12 000 Euro sein. Da kommt es auf 2 oder 3000 Euro nicht mehr an. Komisch ist nur das ich laut auzahlungsplan heute nur 400 Euro gebucht werden sollten. Den Beweis hierzu hab ich ja vom Chat erhalten. Die Auszahlungen sind auch schon länger und mir wurde das erste Geld am Montag überwiesen,wieso da denn nicht gleich alles, wieso erst heute. Weil ich heute Nacht aus Frust 1500 Euro runter gespielt habe?
Moj račun je već verifikovan tako da ne morate to ponovo provjeravati. Nadalje, ostvario sam i implementirao profit od preko 1500 eura sa bonusom na prvi depozit prilično na početku. Tada sam htio da isplatim i dobio sam plan plaćanja od po 400 eura za 48 ili 72 sata. Molim te, nemoj govoriti kako izlaziš.
My account was already verified so you don't have to check that again. Furthermore, I made and implemented a profit of over 1500 euros with the first deposit bonus pretty much at the beginning. Then I wanted to pay out and I was given a payment plan of 400 euros each in 48 or 72 hours. Please don't talk your way out.
Mein Konto war schon verifiziert also das müsstet ihr nicht nochmal checken. Des Weiteren habe ich ziemlich am Anfang mit dem ersteinzahlungsbonus auch einen Gewinn von über 1500 Euro erzielt und umgesetzt. Wollte dann auch auszahlen und mir wurde ein auzahlungsplan von je 400 Euro in 48 oder 72 Std. Unterbreitet. Bitte redet euch nicht raus.
mrtav Niedi86,
Sve uplate su Vam izvršene prema pravilima i na osnovu radnih dana banke.
Zadnje uplate Vama je izvršio finansijski odjel zbog kašnjenja u plaćanju zbog praznika, na koje uplate nisu mogle biti izvršene.
Molimo pojasnite imate li dodatnih pitanja u vezi sa svojim računom u našem kazinu?
Dead Niedi86,
All payments have been made to you according to the rules and on the basis of working bank days.
The last payments to you were made by the financial department due to delays in payments because of the holidays, on which the payments could not be made.
Please clarify if you have any further questions regarding your account with our casino?
Poštovani Niedi86,
Hvala vam što koristite centar za rješavanje žalbi Casino Gurua. Drago nam je čuti da je vaš problem riješen. Sada ćemo to označiti kao 'riješeno' u našem sistemu. Molimo, ne ustručavajte se kontaktirati nas u budućnosti, ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo, ali se nadam da se više nećete susresti sa ovakvim problemom.
Srdačan pozdrav,
Viliam Casino.Guru
Dear Niedi86,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.