Igrač iz Irske je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Igrač iz Irske je zatražio povlačenje pre podnošenja ove žalbe. Nažalost, njihovi dobici još nisu primljeni. Igrač je kasnije potvrdio da je povlačenje uspešno obrađeno, pa smo ovu žalbu označili kao rešenu.
nastavite da odbijate moja povlačenja i krivite tehničku grešku, ćaskanje je bot i dalje dobija isti odgovor da je moja uplata na čekanju, ali onda biva odbijena i ne mogu da mi kažu zašto i samo pokušajte ponovo da se vrtite u krug
ne obaveštavaju vas o odbijanju, tako da samo morate da nastavite da proveravate
keep rejecting my withdrawals and blaming technical error, chat is a bot keep getting the same response that my payment is pending but then it gets rejected and they can’t tell me why and just try again going around in circles
they don’t notify you of rejection so you just have to keep checking
Dear Michellel177,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
tim za žalbe je potvrdio da je povlačenje obrađeno i naknadno je odbijeno, sada imam preko 20 odbijenih zahteva i stalno dobijam obaveštenje o tehničkoj grešci pokušajte ponovo niko nije voljan da traži dalje ili da pruži alternativu uprkos velikom broju odbijenih
complaints team confirmed withdrawal was processed and subsequently it was rejected, have over 20 rejected requests now and I keep getting told technical error try again no one willing to look further or provide an alternative despite the volume of rejections
Samo da dodam tu funkciju ćaskanja je užasna. čekam 3 i po sata. Imao sam jedan razgovor koji se upravo zatvorio nakon dva sata čekanja i sedim za još sat i po sada samo mi kažu da mi treba više vremena da proverim molim vas držite se iznova i iznova! Užasne prakse
Just to add there chat function is terrible I’m 3 and a half hours holding I had one chat that just closed after two hours waiting and I’m sitting in another an hour and a half now just being told I need more time to check please hold over and over and over! Dreadful practices
4 sata čekanja dok "istražuju"
i dalje mi se samo govori o tehničkim problemima i to je to, niko mi ne može reći kako da izbegnem ove probleme
4 hours waiting while they "investigate"
and still just being told technical issues and that’s it no one can tell me how to avoid these issues
Konačno sam razgovarao sa nekim po imenu Adrian koji je potvrdio da isplate na bankovne kartice ne funkcionišu baš i trebalo bi da isprobam Skrill tako da ću otvoriti račun kod njih ako i moja trenutna plaćanja na čekanju budu odbijena, ali zaista ne bi trebalo, trebalo bi da ne t oglašavate način plaćanja koji nije dostupan, nisam siguran kako ovaj kazino ima savršenu reputaciju kada isplate ne funkcionišu i ćaskanju su potrebni sati da bi se dobio minimum informacija bez rešenja. Vidim da su mnogi uložili slične žalbe i raduju se vašim povratnim informacijama jer vidim da ste bili uspešni sa prethodnim problemima
Primećena ranija poruka sadrži osetljive informacije, molimo vas da ne pravite javne snimke ekrana
Finally spoke to someone called Adrian who confirmed withdrawals to bank cards don’t really work and I should try Skrill so will be setting up an account with them should my current pending payments also get rejected but really shouldn’t have to, they shouldn’t advertise a payment method that’s not available, not sure how this casino has a perfect reputation when there withdrawals don’t work and chats take hours to get the bare minimum of information with no resolutions. I can see many have made similar complaints looking forward to your feedback as I see you have been successful with previous issues
Noticed earlier message contains sensitive information please do not make public screenshots
Hvala vam na odgovoru, Michellel177. Da li ste ranije izvršili uspešna povlačenja? Možete li potvrditi da ste prošli KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Thank you for your reply, Michellel177. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Nikad nisam izvršio uspešno povlačenje Prošao sam verifikaciju, dobici nisu iz bonusa, više puta su mi rekli da su moja povlačenja odobrena i onda su samo odbijeni kada razgovaram sa nekim da pitam zašto kažu da je to tehnička greška i da pokušam ponovo ne ispod liste transakcija koje su do sada odbijene zbog tehničke greške
11de95a3
3bfd5c84
606724db
f5185812
9f1a88e6
9da8db62
44e678ee
4d1061ab
c4f78b0d
cde28155
ce21298e
de4da677
d84e3ac8
fb20082c
a2eb8368
5630ed72
fa261154
5af21f00
aa8e714b
69329e91
e328d5f5
f0bb3892
a0c7e6f8
819c5347
7e662f7e
357b5db4
3690f589
ffd8d0e9
06f05b61
a94217e0
37561fd2
No never made a successful withdrawal I have passed verification, winnings were not from a bonus have been told multiple times my withdrawals are approved and then they are just rejected when i speak to someone to ask why they say it’s a technical error and to try again not below list of transactions that have been rejected due to technical error so far
11de95a3
3bfd5c84
606724db
f5185812
9f1a88e6
9da8db62
44e678ee
4d1061ab
c4f78b0d
cde28155
ce21298e
de4da677
d84e3ac8
fb20082c
a2eb8368
5630ed72
fa261154
5af21f00
aa8e714b
69329e91
e328d5f5
f0bb3892
a0c7e6f8
819c5347
7e662f7e
357b5db4
3690f589
ffd8d0e9
06f05b61
a94217e0
37561fd2
Takođe samo da napomenem da sam pokušao alternativni metod, ali nije verifikovan pa sam odlučio da se vratim na svoju karticu i otkazao zahteve kada sam ih otkazao. Dobio sam e-poruku da me obavestiš da postoji problem, ali kada te je kazino odbio ne dobijaju obaveštenja i moraju da nastavite da proveravate
Also just to note I did try an alternative method but it wasn’t verified so I decided to revert to my card and cancelled the requests when I cancelled them I received an email to let me know there was an issue but when Rejected by casino you receive no notification and have to keep checking
Zdravo, da li je više uplata odbijeno danas zbog tehničkih grešaka, još uvek nema uspešnih povlačenja od 12. januara, možete li mi pomoći da dobijem rešenje sa kazinom?
Hi, had more payments rejected today due to technical errors, still no successful withdrawals since 12th of Jan can you help me get a resolution with casino ?
Draga Michellel177
Kazino daje sve od sebe da povuče, potvrđujući transakciju.
Ali izgleda da vaša banka ne podržava povlačenje. Ima li šanse da imate alternativnu karticu koju je izdala druga banka?
Srdačan pozdrav
Dear Michellel177
The Casino is doing their best to withdraw, by confirming the transaction.
But it looks, like your bank is not supporting the withdrawal. Any chance you have an alternative card that was issued by a different bank?
Kind regards
Zdravo, imam karticu sa Revolutom. Ako bi to uspelo? Trenutno nemam opciju da izvršim povlačenje, međutim, dodao sam karticu u KIC, da li se može proveriti?
Hi, I have a card with Revolut If that would work? I don’t have the option to make a withdrawal at present however, I have added card to KYC can it be verified?
Zdravo Michellel177
Ne, nažalost Revolut neće uspeti za povlačenje.
Iako vidimo da je novac uspešno povučen preko Astropai-a.
Bio bih vam zahvalan ako biste to potvrdili.
Srdačan pozdrav
Hello Michellel177
No, unfortunately Revolut will not work out for withdrawal.
Although we see that the money was successfully withdrawn via Astropay.
Would appreciate if you could confirm that.
Kind regards
Draga Michellel177,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Kristina
Casino.Guru
Dear Michellel177,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.