The player from Germany had requested a withdrawal on 3.9.2024, and was assured it would be processed within 24 hours, but experienced continuous delays. Despite being asked to wait multiple times and still having the option to cancel the withdrawal, she observed that other players with more recent requests were being paid out. The issue was acknowledged, and it was explained that the delays might have been due to KYC verification or high withdrawal volumes. The complaint was closed, with the player advised to submit a new complaint if further difficulties arose.
Igrač iz Nemačke je zatražio povlačenje 3.9.2024, i dobio je uveravanja da će biti obrađen u roku od 24 sata, ali je imao kontinuirana kašnjenja. Uprkos tome što je od nje zatraženo da sačeka više puta i još uvek ima opciju da otkaže povlačenje, primetila je da se isplaćuju drugi igrači sa novijim zahtevima. Problem je priznat i objašnjeno je da su kašnjenja možda nastala zbog KIC verifikacije ili velikog obima povlačenja. Žalba je zatvorena, a igraču je savetovano da podnese novu žalbu ako se pojave dalje poteškoće.
Automatski prevedeno:
