Draga rebekatolife,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da dobro razumem vašu situaciju.
Možete li da navedete kakvu štetu je prouzrokovalo kazino slanjem promotivnih e-poruka?
Da li ste pokušali da kontaktirate podršku kako bi prestali da vam šalju promotivne e-poruke?
Takođe, da li biste mogli da potvrdite da li ste pokušali da se odjavite od primanja kazino e-poruka tako što ćete kliknuti na vezu na dnu promotivnih e-poruka?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear rebeccatolieelf,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation properly.
Could you please specify what damage was caused by the casino sending you the promotional emails?
Have you tried contacting support so that they stop sending you the promotional emails?
Also, could you please confirm if you tried unsubscribing from receiving the casino emails by clicking on the link at the bottom of the promotional emails?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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