Zdravo , imam žalbu na neplaćenih 5300 evra od kazina oba su pod Casbit group NV Justbio.io i BETSPINO ,
Justbit.io je odbio da isplati neplaćenih 3700 evra i Betspino 1600 evra , igrao sam igru PIGGI TAP od ONLIPLAI provajdera u njihovom kazinu i osvojio 3 džekpota - MINOR , GRAND i MAJOR , to su bili ogromni džekpotovi u to vreme neko je uspeo da poveća nagomilali su ih sa mnogo novca, Major je bio
10 000 evra , Grand 14 000 evra , Minor 3400 evra , igrao sam sa opkladom od 0,01 evro centa koja je bila dozvoljena najniža opklada po dodiru/pogotku , a takođe sam igrao na svom mobilnom telefonu koristeći opciju koju su ponudili provajderi - Autospins / auto taps koji su u igri, da tako kažem, osvojio sam te džekpote jer niko drugi nije igrao i imam snimak ekrana svake pobede i dokaz da je sve ispravno, onda je kazino video da je stanje na mom računu bilo
27 000 evra i počeli su da me traže KIC dokumente i ako sam koristio bilo koju šemu u igrici kada se jednostavno igrala na telefonu i koristila autospine kao što 70% igrača radi u toj igrici, onda su shvatili da ništa nije prekršeno i počeli da prihvataju isplate do 23 000 evra, stali su i blokirali moj nalog bez posebnog razloga , kada su ih pitali za razlog zatvaranja naloga stalno su ponavljali - kršeći pravila kazina korišćenjem autospinova koje nude provajderi.
Imam sve snimke ekrana i dokaze da ništa nije prekršeno.
Sada odbijaju da mi isplate 3700 evra Justbit i 1600 evra Betspino i bez ikakvog objašnjenja ignorišu moj zahtev da mi se isplati ostatak neisplaćenog novca.
Hello , I Have complaint about unpaid 5300 euro from to casinos both are under Casbit group N.V Justbio.io and BETSPINO ,
Justbit.io has refused to pay out unpaid 3700 euros and Betspino 1600 euro , I was playing game PIGGY TAP from ONLYPLAY provider in their casino and won 3 jackpots - MINOR , GRAND and MAJOR , they were huge jackpots on that time someone managed to boost them up with alot of money , Major was
10 000 euro , Grand 14 000 euro , Minor 3400 euro , i was playing with 0.01 euro cent bet which was allowed the lowest bet per tap/hit , and I was also playing on my mobile phone using providers offered option - Autospins/ auto taps which ones are in game , so to say i won those jackpots because nobody else was playing and i have each win screenshot and proof of everything being legit real, then casino saw that my account balance was
27 000 euro and they started to ask me for KYC documents and if i have used any scheemes in game when it simply was playing on phone and using autospins as 70% of players are doing in that game , then they understood that nothing was violated and started to accept withdrawals till 23 000 euro they stopped and blocked my account without specific reason ,when they were asked for reason of such account closure they kept repeating - violating casino rules by using autospins which providers offer.
I have all screenshots and evidence that nothing was violated.
Now they refuse to pay me out 3700 euro Justbit and 1600 euro Betspino and without any explanation they ignore my request for my rest unpaid money to be paid out.
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