Dragi Mihal,
Cenimo vašu pažnju na ovo pitanje i priliku da pružite pojašnjenje u vezi sa žalbom igrača.
Nakon detaljne istrage, otkrili smo da je igrač blokiran zbog višestrukih kršenja naših uslova i odredbi:
- kreiranje više naloga da biste iskoristili prednosti promocija Casbit Group NV;
- strategija višestrukih naloga/strategija proksi naloga.
Prema našim pravilima, dozvoljen je samo jedan nalog za svako domaćinstvo, IP adresu i računarski uređaj. Ako dva ili više korisnika dele isto domaćinstvo, IP adresu i računarski uređaj, JustBit mora biti obavešten od strane vlasnika odgovarajućih naloga. Ako to ne učinite, to može dovesti do blokiranja vašeg naloga za pristup i „zamrzavanja" ili konfiskacije svih vaših sredstava.
Dalje, nakon našeg dodatnog pojašnjenja, igrač je potvrdio da on i njegov prijatelj koriste istu IP adresu. Ovo dodatno potvrđuje naše nalaze da se više naloga kreira iz istog domaćinstva, što je protivno našim smernicama.
Pored toga, naša istraga je otkrila da je igrač izjavio da koristi plaćanja trećih strana i bankovne račune, što je takođe direktno kršenje naših uslova i odredbi. Zbog ovih značajnih kršenja, nalog igrača, kao i svi povezani nalozi, su trajno zatvoreni.
Nadamo se da će ovo razjasniti situaciju. Ako su vam potrebne dodatne informacije ili pomoć, ne ustručavajte se da nas kontaktirate.
Srdačan pozdrav,
Elon
Predstavnik JustBit kazina
Dear Michal,
We appreciate your attention to this matter and the opportunity to provide clarification regarding the complaint from the player.
After a thorough investigation, we found that the player was blocked due to multiple violations of our terms and conditions:
- creating more than one account in order to get advantage from Casbit Group N.V. promotions;
- multiple account strategy/proxy account strategy.
According to our rules, only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, JustBit must be informed by the respective Accounts’ holders. Failure to do so may lead to your Account being blocked for access and "freezing" or confiscation of all your funds.
Furthermore, after our additional clarification, the player confirmed that he and his friend used the same IP address. This further corroborates our findings of multiple accounts being created from the same household, which is against our policies.
Additionally, our investigation revealed that the player stated his usage of third-party payments and bank accounts, which is also a direct violation of our terms and conditions. Due to these significant breaches, the player’s account, as well as any associated accounts, have been permanently closed.
We hope this clarifies the situation. If you need further information or assistance, please do not hesitate to contact us.
Best regards,
Elon
Representative of JustBit Casino
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