Razumem vaše razočarenje, ali važno je napomenuti da svaki kazino ima svoju jedinstvenu politiku bonusa i sistem nagrađivanja. Bonus je u suštini poklon od kazina, a na kazinu je da utvrdi da li se kvalifikujete za njega i koja pravila važe.
Ako niste bili u mogućnosti da aktivirate određenu vrstu bonusa, verovatno postoji određeni razlog za to. Međutim, ne istražujemo dalje ove razloge i ne možemo primoravati kazina da vam daju posebne bonuse.
Obavestite me ako još nešto mogu da vam pomognem, inače ću biti primoran da zatvorim ovu žalbu. Hvala na razumevanju.
I understand your disappointment, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.
If you were unable to activate a certain type of bonus, there's likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.
Please let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
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