Zdravo,
Pišem vam danas u vezi sa stalnim angažmanom sa Kineko.com. Tražim vašu pomoć u rešavanju problema koji je nastao od kraja maja.
Trenutno imam neizmireni dug od 152.150 USD u plaćanjima koja čekaju na obradu od strane Kineko.com. Ovi zahtevi za povlačenje datiraju od 26. maja 2023., 5. juna i 14. juna 2023. godine. Preostali iznos se sastoji od 0,3164 BTC i 1,5 ETH, 110 000 USDC i 31644 USDT.
Za kontekst, postao sam član Kineko.com i počeo da koristim njihove usluge krajem decembra 2022. U početku sam imao besprekorno iskustvo, sa brzim depozitima i isplatama koji su se obrađivali u roku od 0-3 dana. Međutim, situacija se od tada donekle promenila.
Krajem juna, primio sam seriju poruka/e-poruka od Kineko.com u kojima se objašnjavaju kašnjenja u njihovoj obradi povlačenja, navodeći neslaganje sa dobavljačem treće strane.
Sredinom jula, došlo je do određenog napretka, pošto sam dobio imejl od rukovodstva Kinekoa u kome se navodi:
„U međuvremenu, možemo vam ponuditi da obrađujete isplate u vrednosti od 10.000 dolara svake nedelje dok ne dođemo do zaključka. Da li bi vam to u međuvremenu uspelo?"
Prihvatio sam ovaj predloženi nedeljni plan plaćanja i Kineko.com ga se pridržavao dve nedelje. Međutim, 3. avgusta 2023. dobio sam sledeću e-poštu:
„Žao mi je što sam bio van kancelarije cele nedelje i upravo sam razgovarao sa timom. Obradićemo 20.000 dolara u sredu sledeće nedelje – 9. avgusta 2023. – računajući za obe nedelje. Izvinite zbog kašnjenja informacija. Pobrinuću se ovo se obrađuje u skladu sa tim."
11. avgusta dobio sam ovu e-poštu:
„Prosledio sam informacije Dev-u 1 prošle nedelje da obradi vaša povlačenja do ove nedelje na osnovu informacija koje smo dobili od našeg novog bankarskog partnera. U potpunosti smo očekivali da ćemo ove nedelje obraditi 20 hiljada, ali naš novi nalog još uvek nije spreman. Neću vam dati tačan dan, ali sam prilično siguran da ćemo obraditi vaše neizmirene nedeljne iznose negde u toku sledeće nedelje."
18. avgust:
„Dev 1 ovde, izvinjavam se zbog mog kasnog odgovora. Imamo još jedno malo kašnjenje do sledeće nedelje.
Daću vam datum kada dobijem potvrdu."
Od 18. avgusta, to je „još jedno odlaganje" odgovora Kineka.
Cenim napore Kineko.com da obradi 20.000 USD i 17. jula 2023. i 25. jula 2023. Nažalost, od tada nije obrađeno povlačenje, što predstavlja jasno odstupanje od dogovorenog nedeljnog aranžmana. Ovo je takođe jasno odstupanje od usputnih obećanja kada bi trebalo da se izvrše isplate.
Da bih razjasnio, ljubazno tražim da Kineko.com pruži sledeće:
- Sveobuhvatno ažuriranje o statusu mojih neizmirenih plaćanja.
- Objašnjenje za ponavljajuća kašnjenja u obradi mojih nedeljnih isplata.
- Jasan i razuman rok za potpuno rešavanje isplata.
- Uveravanje da su moj preostali iznos i povlačenja na čekanju sigurni i da će biti obrađeni bez daljeg odlaganja.
Otvoren sam za diskusiju o tome kako se ove četiri tačke mogu realizovati. Nestrpljivo čekam rešenje. Na osnovu mojih prošlih interakcija, verujem da Kineko.com iskreno namerava da poštuje moja izuzetna povlačenja. Spreman sam da se uključim u konstruktivan dijalog kako bih obezbedio sigurno i blagovremeno rešenje.
Takođe bih želeo da naglasim da sam imao konstruktivnu komunikaciju sa timom za podršku i menadžment kineko.com. Veoma poštujem njihovu platformu. Verujem da njihov sajt i token imaju svetlu budućnost. Radujem se rešavanju trenutnih problema sa povlačenjem i nadam se da ću dobiti odgovor od svih uključenih strana što je pre moguće.
Srdačan pozdrav.
Hi,
I am writing to you today regarding a ongoing engagement with Kineko.com. I request your assistance in addressing a matter of concern that has arisen since the end of May.
Presently, I have an outstanding balance of $152,150 USD in pending payments awaiting processing by Kineko.com. These withdrawal requests date back to the 26th of May 2023, 5th of June and the 14th of June 2023. The outstanding balance comprises 0.3164 BTC and 1.5 ETH, 110 000 USDC and 31644 USDT.
For context, I became a member of Kineko.com and began using their services in late December 2022. Initially, I had a seamless experience, with prompt deposits and withdrawals being processed within 0-3 days. However, the situation has since somewhat changed.
Towards the end of June, I received a series of messages/emails from Kineko.com explaining delays in their withdrawal processing, citing a disagreement with a third-party vendor.
In mid-July, there was some progress, as I received an email from Kineko management stating:
"In the meantime we can offer you to process $10,000 worth of withdrawals every week until we come to a conclusion. Would that work for you in the meantime?"
I accepted this proposed weekly payment plan, and Kineko.com adhered to it for two weeks. However, on the 3rd of August 2023, I received the following email:
"Sorry I was out of the office this whole week and just spoke to the team. We will process $20,000 on Wednesday next week - the 9th of August 2023 - accounting for both weeks. Sorry for the delay on the info. I will make sure this gets processed accordingly."
11th of August I received this email:
"I passed the info to Dev 1 last week to process your withdrawals by this week based on info we’ve got from our new banking partner. We fully expected to process the 20k this week but our new account is still not ready. I will not give you an exact day but I am fairly certain we will process your outstanding weekly amounts sometime within the next week."
18th of August:
"Dev 1 here, sorry for my late response. We have another small delay until next week.
I’ll give you a date when I get one confirmed."
Since the 18th of August, it has been "another delay" responses from Kineko.
I appreciate Kineko.com's effort in processing $20,000 USD on both July 17th, 2023, and July 25th, 2023. Regrettably, no withdrawal has been processed since, which represents a clear deviation from the agreed-upon weekly arrangement. This is also a clear deviation from the promises made along the way, regarding when the payments should happen.
To bring clarity I kindly request that Kineko.com provides the following:
- A comprehensive update on the status of my outstanding payments.
- An explanation for the recurring delays in processing my weekly withdrawals.
- A clear and reasonable timeline for the complete resolution of the payments.
- Assurance that my remaining balance and pending withdrawals are secure and will be processed without further delay.
I am open to discussing how these four points can be realized. I eagerly await a resolution. Based on my past interactions, I believe that Kineko.com genuinely intends to honor my outstanding withdrawals. I am willing to engage in a constructive dialogue to ensure a secure and timely resolution.
I would also like to emphasize that I have had constructive communication with kineko.com's support and management team. I hold their platform in high regard. I believe that their site and token have a bright future. I look forward to resolving the current withdrawal issues and hope to receive a response from all parties involved at your earliest convenience.
Best regards.
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