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i had a withdraw processed on the 1st of October for $2500 (the max withdraw) the money has still not hit my account they have also turned off the chat so i can not talk to them and are not replying to any of my emails. i also still have $1800 processing and $2500 in balance 🙁

Dear Alex,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I believe it is a whole casino issue, I won without bonus and have withdrawn many times with them before how ever Over the last few months they have gotten slower and slower with paying out until now where they are paying nothing and have no communicate with them

Thank you very much, Alex, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, alex!

I will take care of your complaint from now on. I would like to invite representatives of

Kings Chance Casino into this complaint in order to help us resolve this issue.

Greetings all,

I've reviewed the situation and I'll see what can be done to assist. I'll let you know here if there is anything further required on your part Alex or if I have an update.

Best wishes,

Nick and Kings Chance

still no money in my account from the 1st oct and my withdraw from the 13th oct is still processing.... been over a month now...Chat still does not work and they are still not replying to my emails.

Greetings all,

The requested withdrawal was reviewed and approved on Friday and should be headed to our 3rd party for disbursal as a wire transfer payment shortly.

Once payment has been issued as a general rule we are looking at 3-10 business days on delivery to your bank account.

Let us know when it arrives Alex.

Best wishes,

Nick and Kings Chance

Hello all!

Thanks, Nick for your response. I will keep this complaint open for 10 business days. Alex, please keep us updated and, let us know as soon as you receive the payment.

Yes they have finally paid me my withdrawal from the 1st of oct over a month later....

i still have alot of problems, they still ignore my emails about my online chat issue, they just keep saying they will escalate and will not reply on here.

i am now trying to withdraw the rest of my funds but with the same problems as before.

i can not change my bank details as chat does not work and they have not replied to emails

bonuses thats say 120% no max only gave me $250 bonus from a $1000 deposit and because chat was not working i could not fix it, i could also not cancel it.

Hi.

At least some good news about the first withdrawal, alex! I would like Kings Chance Casino to assist us again with alex withdrawal. Could you also please explain the bonus mixup as well? Thanks.

Greetings all,

There was an additional payment released just a few days ago on your behalf to our 3rd party payment providers Alex, this would be business day 2 since disbursal for wire transfer and as usual we are looking at 3-10 business days before delivery as a general rule.

Let us know when that arrives!

Best,

Nick and Kings Chance

The Main problem is the chat is not working on on their web site, They do do respond to emails And when they do they are exactly the same, saying they are working on it.

without chat it is impossible to get support on simple things like needing to change bank account or a bonus not working on deposit (which has happened )

from other complaints and research I found out that chat works for new players and accounts but they have turned it off for VIP ranked accounts, I’ll gather evidence and find others this has happened to so we can show this casino for the scam they are

Hi, alex.

Sorry for the late reply. After trying to register with the casino I experienced the live chat didn't work as well. But after trying again today the live chat feature worked for me. Any news about the withdrawal of the rest of your funds? Please let us know.

hi tomas, like i explained above they seem to let chat work from new accounts but not for ones that need help or have money issues.

i still have not recived any replys from the casino, my chat still does not work i have given up to be honest i cant believe how long this has gone on for.

Hello all,

It's been around 10 business days already since Alex's withdrawal request. Is there any news?

Hi the casino has still not replied to my emails or on here 🙁 , please remove the casino from your site as they are a scam and I joined under casino gurus recommendation.

Greetings All,

According to our records all funds owed ($24,213 total minus transfer fees) had been paid in full. However, I had the issue looked into more extensively today. It appears the final payment of $1800 was returned undelivered by our 3rd party payment providers. I have had the funds issued once again today, unfortunately there is no way around the 3rd party system so we are once again looking at 3-10 business days on delivery.

Apologies for the delay.

Sincerely,

Nick and Kings Chance

Hi kings chance if you actually read my messages above and treat me like a person you would see the reason it bounced is I have changed banks but I can not change my details as my CHAT STILL does not work and I still receive no emails response from support.

I Need my account fixed so I can talk to 24hr support and fix this, why do all the emails I revive just say your working on it or to clear history this is a joke. Please view pictures and messages I have sent as evidence.

i know it’s been really hard to understand so I’ll say it one more tome I NEED MY CHAT FIXED !!! Aka account fixed please stop replying about a payment, I don’t know how I am suppose to update new bank details with this casino when it’s nearly impossible to have any communication with them.

i Will be here waiting for kings chance to email

me so I can send new bank details so they can send me that $1800 they owe me.

so i finally got a reply from kings chance after a month about the chat not working ...... their response was

"This is Sophia Mendez following up on your ticket number 150747764.

Unfortunately there is no feedback yet from our team regarding the issue on difficulty accessing live chat. We really apologize for the inconvenience. 

Feel free to contact us if you still need any further assistance. Please stay safe!"

this is after a month of being told they would investigate it, this casino is pathetic , if anyone else does not have chat please reach out

Hello all,

I am setting the timer to take into account the expected 3 to 10 business days for the withdrawal to take place. Alex, let us know when you receive your money.

hi tomas it will not go in as i have changed banks in the last 5 weeks while waitig for this to go in and my old bank account is closed, the casino has no chat and is not replying to emails so i can not fix this..... again main problem is chat has been down for 6 weeks i repeat main problem is chat and no way to email .......... it weired no one seems to care about the fact i can not talk in chat when i am logged in and it seems to be happening to a few people. i guess ill wait for a bot kingschance or guru to reply with "how is the withdrawal going " haha

also if they say they have paid $1800 5 days ago can we ask for proof please as it does not show on my casino account

Alex,

I apologize for sounding like a broken record, asking you for any news. I wasn't aware that there was a change regarding your account.

I would like to ask Nick and Kings Chance Casino if there are any additional steps Alex should make or any documents that are required for verification to withdraw successfully.

Hello Alex,

From the comment, I received from Nick, your bank information got updated on December 10th. What you said previously was, that you closed your old bank account 5-6 weeks ago.

If I understand the situation correctly, I believe the money was sent multiple times to your old bank account. If the reissued payment from November 30th bounced back to the casino, The payment needs to be reissued to your new bank account. I would like to ask Nick and Kings Chance Casino if this is the case?

Hey Tomas,

It appears this would be the current situation, yes. Payment has yet to be returned by our 3rd party payment providers but once we receive word it has been rejected we can proceed.

Best wishes,

Nick and Kings Chance

Hey nick my problems started back on October 1st , i closed my bank on the 25th of nonmember, how ever i was unable to let kings chance know my new details because CHAT i repeat CHAT does not work on there web sit for me and they did not reply to any of my emails, when they did it was very repetitive and offered no help at all.

once again i would like to request proof that they have made that payment on the 30th of November as the tbank the bank account they say they deposited into is not active. i have contacted my bank to make sure it had not gone in before the account closed but that was not the case.

to recap on my issues.

1. chat still DOES NOT WORK and i have a number of other people i have tracked on the internet with the same problem, they deactivate chat to vip ranked players and only activate it when you lose that status, i would really like an answer or for my chat to be reactivated because i have been complaining about this for 2MONTHS!!!!!!

1. $1800 still missing but kings chance claiming they sent it so i would like proof please

KINGS CHANCE WHY DO YOU NOT REPLY TO ME IN EMAILS ? OR ANSWER MY CHAT PROBLEM ????

also please send proof to my email adress that payment was made, as on my casino account it say it was taken not paid.

Hello all.

Alex, I can understand your frustration. The casino doesn't communicate with you on the level you'd expect. However, sometimes not everything works as we'd expect. Please understand that now the casino knows they sent your money to the wrong bank account, and you'll need to wait for the transaction to bounce back to the casino for them to reissue the transaction. Casinos don't send money unless it returns to them, first. This is the complication that affected you disproportionately. I wish I could help you more than just asking you to wait, but I truly believe it's only a matter of time now for you to receive your winnings. I'll leave the complaint open until you confirm you received the money.

I would like to kindly ask Nick and Kings Chance Casino to inform us as soon as the payment returns to the casino and the transaction is reissued.

TOMAS - i have checked with the bank it never bounced and that particularly account was some how left open so the $1800 is a lie that is why i am asking for prof also the sneaky casino has also requested i pay back my last payment to them wtf !!!!

And now a question for you Tomas in ever single message i have notes the CHAT being my main problem and issue , why is this never being addressed even you IGNORE it !!!!

Hello, Alex

I apologize for the late reply.

Regarding the chat feature, I am afraid there is not much I can do. The chat didn't work for me the first time around, when I tested it, then it worked ok. We don't penalize casinos for not having a live chat feature. If there are any relevant questions you have for the casino at this time, you can try posting them here in this thread.

Regarding the closed bank account. It was my suggestion to pursue this line of action based on available information. about you changing banks. If it turned out the account was open, standard practice is to show them a bank statement of said account to demonstrate to the casino you haven’t received any money from them.  

my compliant is that the casino turns the chat feature on and off to suit them, would you like evidence?

How do i show a bank stamnet for bank now shut ? they never sent the 1800 in face they requested money back i also have evidence.... this has been going on for months !!! is this a joke ?

Alex,

we have no leverage to demand from the casinos for their live chat feature to work 100%. I can't help you with that.

I am asking for your understanding, in the matter. I don't have all the information either, and under no circumstances do I think the matter is a joke.

Now you are saying the account you thought was closed, is for some reason open. If the casino said they send the money to said account, but you say they didn't, it's standard practice to demonstrate this with a bank statement from the relevant timeframe.

If the account is now closed, it's possible the payment did bounce back to the casino and the transaction will need to be reissued.

When you inquired with your previous bank, did they offer any explanation about the account being open?

you must think it is a joke because where in my last message did i say the account was now open again ?

"and that particularly account was some how left open"

Did I misunderstand you were talking about the bank account?

that was like 3 messages ago you cant just pick words haha ..... end of day there has been alot of confusion in the whole complaint and it is getting no where. i believe the casino should be reported for the chat as player abuse .... i also know for a fact that $1800 they say they have being trying to pay is a lie, i am simply asking for proof they tried to pay the $1800 that they admited they owed me.

very fast reply's tonight its good

Alex.

If I have misunderstood you, I apologize. I reacted based on what I understood as new information from you. My intention is to help you the best I can with the withdrawal issue.

I would like again to ask Nick and Kings Chance casino to provide us with news regarding the latest payment attempt (Nov 30th or later) and proof that the transaction's been made.

thank you and sorry for the miss communication

wow now i get this when i try with draw !!!!

Greetings all,

We received notice of rejected payment on the 23rd of December and payment was re-issued to the updated account ending in 9467 on that same date. Should be on it's way Alex and in your account before too long here, 3-10 business days is standard but it was issued over the holiday so a delay is possible.

Your ID will expire shortly and the withdrawal feature has been temporarily disabled pending update, if you would like to continue to play and withdraw you will need to update your identification in our system. You can do this from the cashier section in your casino account.

Best wishes,

Nick and Kings Chance

ummm........ my ID does not expire until the 18 of February that that is 5 weeks away , and you dont get a new ID card in australia until after that date , i can leagally do everything in my country with my ID but not with draw........... you guys are the biggest scam i have ever meet i would love to talk to chat BUT IT STILL DOES NOT WORK!!!!! ,..... im sick of your excuses and found over 40 other poeple that this is happening to , we are going to make sure you guys can not scam people any more ........... this has been the biggest waste of time

Hello Alex,

I am sorry to hear about the prematurely expired documents, but I believe you'd be able to withdraw successfully even if it might take more time than you'd expect after your new documents will be issued and the casino verifies them.

Since the money from your recent withdrawal request is presumably on the way, let's stay positive. Let us know about the result.

hey kings chance .....still waiting for the payment you say you sent ..... can you please show proof

Hello, Alex

You still haven't received the withdrawal from the casino? Please, share any news you might have.

Hello Alex,

The casino representative showed us they issued the payment on the 7th of January. Your withdrawal should be on its way.  Please keep us updated and let us know in case there is anything new.

i still have not received that payment and now kings chance are asking for bank statments going back to the 23rd of December when you even said above they paid it on the 7th of jan what the hell is going on 🙁

Hello Alex,

Please understand that the casino has to verify the money didn't reach you, before attempting to send them again. It's standard practice to ask for the player's bank statements. I encourage you to send the bank statements to the casino, so they can investigate where the money is located. I understand the whole situation must be upsetting to you, but I believe it will help the situation overall if you provide the casino with what they ask of you at this time.

hi tomas in the messages before i provided all statments form the 7th onwards showing i had not been paid ........ since this compaliant was sent i also played and with drew $1800 which was paid on the 27th because my ID caused the casino to not let me with draw any more , i could not talk to them because chat is still down for my account .......... i believe support is getting confused between the $1800 i withdrew and the $1800 the casino agreed they owed me........ thier support is useless i will provide you with any documents you need to prove my story but i will not be dealing with them any more they are a scam and do everything they can to slow doown payments just look at all the complaints

Hello Alex,

any news about the withdrawal?

still waiting 🙁

Hello Alex,

I hope you are doing well. Has there been any news about your withdrawal?

Hey still nothing 🙁 also now when I try to log in it says the casino is no longer available in my country and they have ignored all me messages ...... please remove this casino from your site I joined it because of the recommendations on here but it has been a real pain and so stressful

Hello Alex,

On Casino.Guru we are displaying both the good casinos and bad casinos, so we won't be removing the casino from our website. We are aware the casino is on the very slow side when it comes to paying players' winnings sometimes. That is one of the reasons why this group of casinos has a 'questionable' reputation on our website at the moment. At this time this casino is not high on our recommended list anymore.

On the other hand, they are known to pay, even if it's in a timeframe such as you are experiencing yourself. Sorry, I can't be of any more help.

I am keeping this complaint open because I am optimistic that you'll receive your winnings eventually.

now the casino wants a bank PDF from the 3rd of December even though The casino representative showed us they issued the payment on the 7th of January.

i dont think thier support team even knows what is going on they are talking about a withdrawal from the casino i already had when i was disccusing all of this on here ....... please help ......if there is any more infomation you need please just ask 🙂

Hello Alex,

As I mentioned previously, the only options you have in this case are for you to either provide the requested documents or to wait for the money to resurface. I understand the wait is constantly testing your patience. I fully empathize. The casino won't act unless you provide the requested bank statements unedited. Only then will they investigate with the payment provider. I encourage you to again consider sending them what they ask.

every time i send them documents they ask for a different date or something new , this is just a strategy they are using this to drag it out !

i sent everything from this year and last !!!!! this has been going on since October im wasting me time here

you told me they confirmed on the 7th of jan i have sent you all the same documents i have done everything asked

Dear Alex,

the message I received from the casino representative is that the payment didn't return to them after it was sent to your bank account on January 7th.

Could you share with me the communication you had with the casino and what exactly they ask from you? Please send it to my email address at tomas@casino.guru Thank you!

Dear Alex,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

this is a waste of time time they win , its not worth the stress and the hours i have spent fighting this , you already have everything i have sent it many times and all proof is above im done !!!!!!

Hello Alex,

I am sorry you feel this way. As I mentioned above, the casino requires unedited bank statements to investigate with the payment provider in order to locate the funds. The casino has sent us confirmation of the transaction of $1800 being made on the 7th of January. Unless you provide us with communication between you and the casino, I am afraid I cannot help you further. Feel free to send it to my email at tomas@casino.guru

The complaint will be now rejected for the reasons mentioned above. The player can reopen this complaint anytime.