Leon Casino - Povlačenje preko Skrill-a nije dozvoljeno u zemlji igrača.

I made a deposit using Skrill. When I attempt a withdrawal, I receive an error message that Skrill is not available in my country. According to chat, an update from Skrill is required, although it's uncertain when that update will be carried out.

I'm also not allowed to make withdrawals using other methods. In effect, this means I don't have any withdrawal method available, and therefore, cannot request a withdrawal.

Ich habe mittels Skrill eingezahlt. Bei der Auszahlung bekomme ich die Fehlermeldung, dass Skrill in meinem Land nicht verfügbar ist. Lt Chat fehlt eine Aktualisierung von skrill, wann diese gemacht werden soll, kann man nicht sagen.

Ich darf auch nicht mittels anderer Methoden auszahlen. De facto bedeutet das, dass ich gar keine Auszahlungsmethode habe und daher keine Auszahlung beantragen kann.

Dear DiePartei,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have no (!) withdrawal option. I offered to make the transfer using crypto or a bank, but nothing works.

Account is verified.

Lg

Ich habe keine (!) Auszahlungmöglichkeit. Ich habe angeboten mittles crypto oder Bank die Überweisung zu machen, geht alles nicht.

Konto ist verifiziert.

Lg

Thank you very much, DiePartei, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

OK thank you!

So Peter will contact me by email?

LG

ok, vielen Dank!

Peter meldet sich also per Mail bei mir?

LG

Hello there,

Thank you DiePartei for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Leon Casino for their help in resolving this complaint. We would like to know what is the issue with the payment method and how can we help the player withdraw their winnings.

Thank you!

Hello Casino Guru team,

I've asked my colleagues to look into this case. I will keep you updated on the progress.

Best regards,

Alexander

LeonGaming Compliance Officer

Hello!

I got the following message:

Hello Dietmar!

Withdrawals via "Skrill" are not available at the moment. Please make a withdrawal via, for example, Neteller.

If you have any further questions, please contact us again! Thanks!

Is there anything else I can do for you?

It just doesn't work like Skrill, same error message (not available in my country).

Hallo!

Ich habe folgende Nachricht bekommen:

Hallo Dietmar!

Auszahlungen über "Skrill" sind im Moment nicht verfügbar. Bitte tätige eine Auszahlung über, beispielsweise, Neteller.

Wenn du dazu weitere Fragen hast, wende dich bitte wieder an uns! Danke!

Kann ich sonst noch etwas für dich tun?

Funktioniert halt genauso wenig wie Skrill, dieselbe Fehlermeldung (in meinem Land nicht verfügbar).

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Update. Casino requested my btc address 3 days ago, but nothing was paid out...

Update. Casino hat vor 3 Tagen meine btc- Adresse angefordert, ausgezahlt wurde jedoch trotzdem nichts....

Hello,

We are waiting for the payment provider to process the client's payment upon our request. We apologize for any delay.

Best regards,

Alexander

LeonGaming Compliance Officer

The money was transferred on Friday using btc. Many thanks for the help.

Best regards

Das Geld wurde am Freitag mittels btc überwiesen. Vielen Dank für die Hilfe.

Liebe Grüße

Dear DiePartei,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter