Zdravo.
Registrovao sam se u ovom kazinu 20. septembra 2023. Uložio sam 500 evra za početak i dobio High Roller bonus. Ispunio sam uslove klađenja za High Roller bonus, pokrenuo povlačenje i podneo neophodna dokumenta za KIC verifikaciju. Dokumenti su prošli proces verifikacije.
Nastavio sam da igram i sa RAV gotovinom i bonus fondovima. Pored toga, imao sam dva veća povlačenja koja su odobrena i dobio sam sredstva. Od mog poslednjeg podizanja, deponovao sam 600 evra u RAV gotovini, zatim povećao na 800 evra i pokrenuo novo podizanje. Međutim, ovo povlačenje je odbijeno, a tražili su selfi sa mojom ličnom kartom i dokaz o izvoru položenog novca jer ne veruju da je dobijen legalnim aktivnostima.
Objasnio sam da sam kreator digitalnog sadržaja koji radi kao freelancer. Nemam ugovore sa klijentima. Svojim klijentima obično dajem fakture, a oni na osnovu fakture prebacuju uplatu. Poslao sam im fakturu za jednog od mojih klijenata i zvanični izvod Revolut banke koji potvrđuje da sam primio novac od svog klijenta. Dakle, moj prihod je legalan. Ne mogu dati nikakve druge dokumente. Plaćam porez kao fizičko lice u svojoj zemlji, poštujući odgovarajuće zakone.
Štaviše, ono što traže od mene deluje nadrealno, jer sam novac koji sam osvojio u kazinu iskoristio za depozit i u suštini igrao sa tim. Dakle, bilo kakva nezakonita radnja ne dolazi u obzir.
Ovo nije ništa drugo nego da pokušavaju da izbegnu da mi plate ovaj iznos jer sam ja pametan igrač koji je više pobedio nego izgubio, a oni navode proizvoljne razloge da uskrate isplatu.
Želeo bih da zatražim pomoć od casino.guru. Igrao sam u mnogim kockarnicama koje mi je preporučio casino.guru, i niko od njih me nije tako tretirao, optužio me za varanje ili doveo u pitanje zakonitost mojih prihoda.
Priložio sam snimke ekrana kretanja novca na svom kazino računu.
Hello.
I registered with this casino on September 20, 2023. I deposited 500 euros to start and claimed the High Roller bonus. I completed the wagering requirements for the High Roller bonus, initiated a withdrawal, and submitted the necessary documents for KYC verification. The documents passed the verification process.
I continued to play with both RAW cash and bonus funds. Additionally, I had two larger withdrawals that were approved, and I received the funds. Since my last withdrawal, I deposited 600 euros in RAW cash, then increased it to 800 euros and initiated another withdrawal. However, this withdrawal was rejected, and they asked for a selfie with my ID card and proof of the source of the deposited money because they do not believe it was obtained from legal activities.
I explained that I am a digital content creator who works as a freelancer. I do not have contracts with clients. I usually provide invoices to my clients, and they transfer the payment based on the invoice. I sent them an invoice for one of my clients and an official Revolut bank statement that confirms I received the money from my client. Therefore, my income is legal. I cannot provide any other documents. I pay taxes as an individual in my country, following the appropriate laws.
Furthermore, what they are asking from me seems surreal because I used the money I won in the casino to deposit and essentially played with that. Therefore, any illegal activity is out of the question.
This is nothing more than them trying to avoid paying me this amount because I am a smart player who has won more than lost, and they are citing arbitrary reasons to withhold the payment.
I would like to request the assistance of casino.guru. I have played at many casinos recommended by casino.guru, and none of them have treated me this way, accused me of cheating, or questioned the legality of my income.
I have attached screenshots of the money movements in my casino account.
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