Lucky Hunter Casino - Igrač se suočava sa odloženim povlačenjem zbog problema sa verifikacijom.

Hello,

This casino is not allowing me to withdraw my money even though my verification has repeatedly been successful.

Every time I try to withdraw the money, my verification is deemed invalid.

Hallo,

diese Casino lässt mich das Geld nicht auszahlen obwohl meine Verifizierung mehrmal positiv verlief.

Jedes mal sobald ich das Geld auszahlen will, ist meine Verifiezierung unzulässig.

Dear mo_im_klo,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’re facing with withdrawing your funds and the repeated issues with your verification. We understand how concerning this situation must be for you.

To help us address your complaint and work towards a resolution, could you please provide additional details regarding the following:

• Have you received specific reasons from the casino for why your verification is being deemed invalid, despite previous approvals?
• What documents have you submitted for verification? Were there any requests from the casino for additional or updated documents?
• Can you confirm if the casino has provided any time frame or additional steps to resolve the verification issues?
• Do you have records of communication with the casino’s support team (e.g., emails, chats)?

If possible, please forward any relevant communication or screenshots to petronela.k@casino.guru.

Your cooperation is essential for us to thoroughly investigate this matter and advocate for a fair resolution. Clear and detailed information will allow us to present a strong and accurate case to the casino.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and while we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear mo_im_klo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.