Dobio sam bonus za prvi oročeni depozit koji su mi ponudili srećnici. Priložio sam uslove igranja ovog bonusa.
Deponovao sam 30 dolara i dobio bonus od 150% koji mi je dao 75 dolara plus 40 besplatnih okretaja na određenoj mašini. Odlučio sam da vidim na kojoj mašini su besplatni okreti i odigrao sam ih što je donelo dobitak od 5 dolara. Nije mi se svidela ta mašina pa sam se vratio na nju da igram sa drugom. Tako da sam imao 80 dolara za igru.
Pronašao sam jedan koji mi se dopao i igrao sam više od sat vremena dok sam ovde osvajao nekoliko stotina, a tamo sam dobio nekoliko zaista dobrih okretaja i dobrih pobeda osvojenih preko 1500, a zatim sam igrao još i popeo do 2500.
Nastavio sam da igram gubim neke i dobijam nešto onda nakon što sam proverio iznos u novčaniku za igranje, primetio sam 2 odvojena iznosa u novčaniku za igru, iznos koji se može povući i iznos koji se ne može povući i dalje zadržan u bonusima. Mislio sam da je ovo dobro što vam jasno govori kada ste dovoljno uložili i kada ste očistili iznose koje drže bonusi.
Tako da sam nastavio da igram i nakon što sam izgubio nekoliko stotina, proverio sam novčanik i založio sam sav potreban iznos da smanjim iznos koji se ne može povući u bonusima na 0. Tako da je bilo kasno, imao sam dobru pobedu i povukao sam na ukupno 2200 iznos koji se može povući u novčaniku za igranje. Ovo je čekalo.
Sledeće noći uplaćujem još 30 nakon što dobijem drugu ponudu za depozit od srećnika. Dobijam 100% depozita i 100 besplatnih okretaja na određenoj mašini. Dakle, imao sam 60 dolara za igranje novčanika plus besplatne okrete. Mislim da su mi ti besplatni okreti možda doneli 10 ili 15 dolara tako nešto.
Igram nekoliko sati i dobijam, neke gubim, neke pokušavam na nekoliko različitih mašina, kladio sam se dosta jer sam osvojio dosta dobrih okretaja, porastao sam preko 1000. Nastavio sam da igram sve do 500.
Proverio sam novčanik i skoro sam potrošio iznos bonusa, ali sam želeo da još igram. Nakon što sam igrao do kasno, proverio sam novčanik za igranje i odigrao sam iznos koji su bonusi držali do 0 i završio sa 300 koje je moguće povući. Tako da sam stavio povlačenje na to i to je takođe čekalo.
Nakon prve e-pošte u kojoj se od mene tražilo da postavim sve svoje identifikacione dokumente na njihov sajt kako bih odmah primio isplatu, što sam odmah i uradio, dobio sam odbijenicu za povlačenje zbog neučitavanja dokumenata. Odmah sam im poslao e-poštu da razjasnim jer sam uradio sva tražena otpremanja. Tada su mi odgovorili da svi primljeni dokumenti su u potpunosti verifikovani. Tako da sam ovaj put ponovo izvršio povlačenje za punu uplatu od 2500 koje su vratili u moj novčanik za igranje. Ova subota na čekanju 2 dana.
Zatim dobijam još jedan e-mail o odbijanju. Ovo kaže ... odbijamo povlačenje 2500 koje vraćamo na vaš račun srećnika zbog ograničenja na dobitke na bonus na prvi depozit. Takođe su rekli da su mi prilagodili račun u skladu sa tim i da mogu da podignem iznos.
Odmah sam otišao da proverim svoj račun za igru i video da su vratili samo 300 dolara. Oduzeo mi je prvu noćnu pobedu od 2200.
Tako da su mi dozvolili da povučem samo 300.
Pročitao sam uslove ovog bonusa na prvi depozit i oni kažu da postoji ograničenje za povlačenje bonusa na prvi depozit od 5000 dolara i ograničenje na dobitak besplatnih okretaja od 300.
I moji dobici i iznosi za podizanje su bili ispod tih ograničenja. Moj novčanik za igranje jasno mi je rekao da su oba iznosa za povlačenje. 0 lutka asrs u skladu sa uslovima bonusa.
Poslao sam mejl nekoliko puta bez odgovora danima.
Onda je konačno danas stigao odgovor koji mi je rekao da su moji dobici od besplatnih okretaja, rekao sam apsolutno ne. Zatim su mi poslali e-poštu i rekli da je moj dobitak rezultat besplatnih okretaja koji su ograničeni na 300 dolara.
Ne mogu da verujem da postoji odgovor. Tražio sam da vidim svoju ukupnu istoriju igranja/rekord. Uopšte se ne slažem. Uslovi navode ograničenje od 300 za dobitke od besplatnih okretaja i ograničenje od 5000 za bonus na prvi depozit. Sve ovo se izračunava na osnovu založenih iznosa u odnosu na iznos deponovanog i osvojenog na bonus okretima. Očigledno sam osvojio samo vrlo male iznose na besplatnim okretima i znatno ispod granice od 300 i založio sam znatno više od iznosa potrebnog od bonusa na depozit i besplatnih okretaja kao što je prikazano u novčaniku za igru kao iznos koji se ne može povući u bonusima.
Nakon svega ovoga i kada su mi dozvolili samo da podignem 300 dolara svog dobitka, ne mogu da verujem u njihovu smelost da mi skinu račun od 2200 i kažu oh, nije trebalo da naviknete toliko pa smo prilagodili vaš račun u skladu sa tim. I njihovo loše opravdanje koje nema smisla. Dakle, u suštini možete da deponujete 1000 ako želite i igrate i osvajate velike ako imate sreće ili izgubite, ali pošto ste imali priliku da igrate na besplatnoj mašini, naveli smo vas da igrate kada ste deponovali i osvojili ste 5 dolara koji su možda doprineli vašem velikom pobedite iako ste igrali satima i kladili na hiljade.
Mislim da je ovo pogrešno. Ako su imali problem sa mojim osvojenim iznosom, zašto nisam odmah rekao zašto sam morao da im dam sve svoje identifikacione dokumente da bi mi bili očišćeni za 300 dolara, a zatim da budu odbijeni i da se mojih 2200 uzme i obriše. Krađa.
I had a first time deposit bonus offered to me from lucky ones. I have attached the playing terms of this bonus.
I deposited 30 dollars and got a 150% bonus which gave me 75 dollars plus 40 free spins on a particular machine. I decided to see what machine the free spins was on and played them which generated a 5 dollar win. I didnt like that machine so i went back to that to play with another one. So i had 80 dollars to play with.
I found one I liked and played for over an hour as I was winning a few hundred here and there got a couple of really good spins and good wins won over 1500 then played some more and got up to like 2500.
I kept playing losing some winning some then after checking my playing wallet amount i noticed the 2 separate amounts in playing wallet, the withdrawable amount and the non withdrawable amount still held by bonuses. I thought oh this is good it clearly tells you when you have wagered enough and when you have cleared amounts held by bonuses.
So I kept playing and after losing a few hundred I checked wallet and I had wagered all the amount neede to take the non withdrwable amount held by bonuses down to 0. So it was getting late I had a good win and I withdraw at 2200 total withdrawable amount in playing wallet. This sat pending.
The next night I deposit another 30 after receiving a second deposit offer from lucky ones. I get 100% deposit and 100 free spins on a particular machine. So i had 60 dollars in playing wallet plus free spins. I think those free spins may have got me 10 or 15 dollars something like that.
I play for a couple hours wining some losing some tried a few different machines wagered quite a lot as I won quite a few good spins got up over 1000. Kept playing right down to 500.
Checked wallet and I had almost played out amount held by bonuses but I wanted to still play some more. After playing till late I checked playing wallet and had played amount held by bonuses down to 0 and ended with 300 withdrawable. So i placed withdraw on that and that sat pending too.
After initial email asking me to upload all my identification documents to their site to receive payout which I did straight away, I got a rejection on withdrawal due to non upload of documents. I promptly emailed them to clarify as I did all uploads asked. I was then responded to saying yes all documents received I was fully verified. So i placed the withdrawal again this time for the full payment of 2500 which they had put back in my playing wallet. This Sat pending 2 days.
I then get another rejection email. This says ... we are rejecting withdrawal of 2500 which we return to your lucky ones account due to a cap on winnings on first deposit bonus. They also said that they had adjusted my account accordingly and I could withdraw the amount.
I went to check my playing account instantly and saw they had returned only 300 dollars. Stripped me of my first night win of 2200.
So they only allowed me to withdraw 300.
I read terms of this first deposit bonus and they state there is a cap on withdrawal of the first time deposit bonus of 5000 dollars and a cap on the free spins win of 300.
My winnings and withdrawal amounts were both under those caps. My playing wallet clearly told me they were both withdrawable amounts. 0 doll asrs held by bonus terms.
I emailed several times with no response for days.
Then finally a response today telling me my winnings had been from free spins i said absolutely not. They then emailed me back and said that my winnings had been a result of free spins which is capped at 300 dollars.
I can not beleive there reply. I have asked to see my total playing history/record. I do not agree at all. The terms state a cap of 300 on winnings from free spins and a cap of 5000 on first time deposit bonus. All these are calculated on amounts wagered versus amount deposited and won on bonus spins. I clearly only won very small amounts on free spins and well under the cap of 300 and had wagered well over the amount needed from the deposit bonus and free spins as shown in playing wallet as amount held non withdrawable held by bonuses.
After all this and them only allowing me to withdraw 300 dollars of my winnings i can not beleive their audacity to strip my account of 2200 and say oh you shouldn't have wont that much so we adjusted your account accordingly. And their poor justification which doesn't make sense. So you basically can deposit 1000 if you want and play and win big if you are lucky or lose but because you had a go on the free machine we got you to play when you deposited and you won 5 dollars that may have contributed to your big win even though you played for hours and wagered thousands.
I think this is wrong. If they had a problem with my amount won why wasnt I told instantly why did I have to give them all my identification to be cleared for a measley 300 bucks and then be rejected and have my 2200 taken and wiped. Theft.
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