Poštovani timu za podršku kazina,
Nadam se da će vas ova poruka dobro naći.
Pišem da izrazim zabrinutost u vezi sa zatvaranjem mog računa 4. januara. Osim što je moj nalog zatvoren, odbijen je i moj zahtev za povlačenje. Otpremio sam sve potrebne dokumente, ali moj KIC je i dalje odbijen. Štaviše, obavešten sam da novac nikada nije primljen sa vaše strane. Dao sam dokaz o transakciji sa izvodom iz banke.
Možete li da mi date pojašnjenje o ovim problemima i da mi kažete koje korake treba da preduzmem da bih ih rešio?
Dear Casino Support Team,
I hope this message finds you well.
I am writing to express my concern regarding the closure of my account on January 4th. In addition to my account being closed, my withdrawal request was also rejected. I have uploaded all the required documents, but my KYC was still rejected. Furthermore, I was informed that the money was never received on your end. I have provided proof of the transaction with my bank statement.
Could you please provide clarification on these issues and let me know what steps I need to take to resolve them?
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