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Megapari Casino - Povlačenje igrača je odloženo.
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Iznos:
Mex$35.000
Megapari Casino
Index sigurnosti:Visok
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Mexico had had difficulties withdrawing his winnings from the online casino due to form errors and payment processing issues. Despite multiple interactions with the casino's support, the issue had remained unresolved. He had feared that the casino was deliberately ignoring his requests to prevent him from withdrawing his money. After intervention by the Complaints Team, the casino had acknowledged the issue was due to technical difficulties and confirmed that the player had successfully made two withdrawals. The player had confirmed the resolution of his problem but expressed dissatisfaction with the casino's services. The Complaints Team then had closed the complaint as 'resolved'.
Igrač iz Meksika je imao poteškoća da povuče svoj dobitak iz onlajn kazina zbog grešaka u formularu i problema sa obradom plaćanja. Uprkos višestrukim interakcijama sa podrškom kazina, problem je ostao nerešen. Plašio se da kazino namerno ignoriše njegove zahteve da ga spreči da podigne svoj novac. Nakon intervencije tima za žalbe, kazino je priznao da je problem nastao zbog tehničkih poteškoća i potvrdio da je igrač uspešno napravio dva povlačenja. Igrač je potvrdio rešenje svog problema, ali je izrazio nezadovoljstvo uslugama kazina. Žalbeni tim je zatim zaključio žalbu kao „rešenu“.
Skoro dve nedelje pokušavam da podignem ovaj iznos iz ovog kazina. Prvo, obrasci su bili netačni; konstatovali su da je moj CURP neispravno popunjen, što jednostavno nije tačno. Zatim sam pokušao da podignem račun sa dva različita računa, jednim od Banamek-a i drugog iz Banorte-a, i oba puta mi se pojavila poruka o grešci: „Odbijeno od strane operatera. (Greška u obradi plaćanja)". Više ne verujem ovom kazinu. Slao sam brojne poruke, ali stalno dobijam isti odgovor: da je prosleđen specijalistima i finansijskom odeljenju, ali izgleda da je neistina. Iako to nije velika suma novca, ne želim da držim svoj novac u ovom kazinu.
I've been trying for nearly two weeks to withdraw this amount from this casino. Firstly, the forms were incorrect; they stated that my CURP was improperly filled out, which was simply not true. I then attempted to withdraw with two different accounts, one from Banamex and another from Banorte, and both times I was met with the error message: "Denied by operator. (Payment processing error)". I no longer trust this casino. I've sent numerous messages, yet I continuously receive the same response: that it's been forwarded to the specialists and the financial department, but it seems to be untrue. While it isn't a large sum of money, I do not wish to keep my money in this casino.
Tengo ya casi dos semanas intentando retirar esa cantidad de ese casino , primero lo formularios estaban incorrectos decia que mi CURP estaba mal colocado , cosa que no era verdad. Despues ya intente retirar con 2 diferentes cuentas una de banamex y otra de banorte y en todas da error Denied by operator. (Payment processing error). no tengo confianza en este casino , llevo mandando muchos mensajes y siempre me dicen lo mismo, que fue mandado a los especialistas y al departamente financiero pero nunca es verdad. No es una cantidad elevada pero no quiero tener mi dinero en ese casino
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Megapari kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li potvrditi da li ste prošli punu KIC verifikaciju?
Da li ste ranije uspešno podizali novac iz ovog kazina?
Da li ste razgovarali o svom problemu povlačenja sa korisničkom podrškom? Šta je bio njihov predlog?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear c10706996,
Thank you very much for submitting this complaint. I am sorry to hear about your negative experience with Megapari Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the full KYC verification?
Have you made any successful withdrawals from this casino before?
Have you discussed your withdrawal problem with customer support? What was their suggestion?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Nikada nisam mogao da podignem novac u ovom kazinu
Svi moji pokušaji su propali, izvršio sam dva transfera da uplatim novac i kažu mi da da ga podignem mora biti sa ovim istim podacima koje sam već stavio u formular i opet daje grešku, takođe sam napravio depozit preko tržište plaćanja (transfer) ovi računi imaju samo lozinku za povratne transfere, stavio sam ove podatke u račun apsrta i on daje grešku.
Banamek podaci koje unesem takođe imam u svojoj aplikaciji i takođe kažu da su netačni
What is a Kyc verification?
I have never been able to withdraw at this casino
All my attempts have failed, I have made two transfers to deposit money and they tell me that to withdraw it must be with these same data, which I already put in the form and it gives an error again, I also made a deposit through the payment market (a transfer) these accounts only have a password to make return transfers, I put this information in the account apsrta and it gives an error.
The Banamex data that I enter is also what I have in my app and it also says that they are incorrect
Que es una verificación Kyc ?
Nunca eh podido retirar en este casino
Todos mis intentos han fallado , eh realizado dos transferencias para ingresar dinero y me comentan que para retirar debe ser con estos mismos datos , mismos que ya coloque en el el formulario y da error nuevamente , también hice un depósito por medio de mercado pago (una transferencia) estás cuentas solo tienen clabe para realizar transferencias de regreso , coloco este dato en el apsrta de cuenta y da un error.
Los datos de Banamex que coloco también son los que tengo en mi app y también dice que son incorrectos
Na osnovu snimka ekrana koji ste nam dali, izgleda da postoji neki problem sa brojem vašeg bankovnog računa. Da li ste ga još jednom proverili da li ima grešaka? Da li je napisano u ispravnom formatu?
From the screenshot you provided us with, it seems that there is some issue with your bank account number. Have you double-checked it for any errors? Is it written in the correct format?
Taj račun sa kojeg sam izvršio transfer je iz STP banke koja se zove Mercado Pago. Proveravajući u ćaskanju pitao sam da li postoji broj računa i postoji samo međubankarska šifra koju postavljam u odeljku računa, ovde u čet dodajem snimak ekrana gde se vidi da je tačan.
Da li je to račun sa kojeg sam prebacio novac u kazino, jer taj isti račun ne dozvoljava isplate?
To je nešto vrlo nelogično
Prilažem i dokaz koji pokazuje da sam sa tog računa izvršio transfer u kazino
Takođe izvršite transfer od a
Banco Banamek je već podelio izvod mog računa sa četom za podršku gde su moje informacije tačne, a oni ne rade ništa. Bojim se da će mi ukrasti novac. Samo želim da se povučem. U drugom ćaskanju su me zamolili da uložim još novca da bih mogao da podignem, ali ako uložim dodatni novac, moći ću da povučem samo proporcionalno novom depozitu, tako da će moj novac i dalje biti na čekanju. Čini se da se sve ignoriše da se ovaj novac nikada ne može povući.
If it is written correctly.
That account from which I transferred is from an STP bank called Mercado Pago. Checking with the chat I asked if there was an account number and there is only the interbank code which is the one I am placing on the account section, here in the chat I add the screenshot where it shows that it is correct.
Is it the account from which I transferred the money to the casino, because that same account does not allow withdrawals?
It is something very illogical
I also attach the proof that indicates that from that account I made the transfer to the casino
Also make a transfer from a
Banco Banamex already shared my account statement with the support chat where my information is correct and they do nothing. I'm afraid they will steal my money. I just want to withdraw. In another chat they asked me to deposit more money to be able to withdraw, but if I deposit extra money I will only be able to withdraw proportionally to the new deposit so my money will still be pending. Everything seems to be being ignored so that this money can never be withdrawn.
Si está escrito de manera correcta.
Esa cuenta de la cual transferí es de un banco stp que se llama mercado pago. Revisando con el chat pregunté si existía un número de cuenta y solo existe la clabe interbancaria que es la que estoy colocando sobre el apartado de cuenta , aquí en el chat agrego la captura dónde se muestra que es correcta.
Es la cuenta de la cual transferí el dinero al casino , porque Esa misma cuenta no permite retirar ?
es algo muy ilógico
anexo de igual manera el comprobante que indica que desde esa cuenta hice la transferencia al casino
tambien realice una transferencia desde un
Banco Banamex al chat de soporte ya le compartí mi estado de cuenta donde están mis datos correctos y no hacen nada. Tengo miedo que se roben mi dinero. Solo quiero retirar. En otro chat me pidieron depositar más dinero para poder retirar , pero si yo ingreso dinero extra solo podré retirar de manera proporcional al nuevo ingreso así que mi dinero igual seguirá pendiente. Todo parece que están haciendo caso omiso para que ese dinero nunca se pueda retirar
Hvala vam puno, c10706996, što ste dali sve potrebne informacije. Vašu žalbu ću sada preneti kolegi Tomašu ( tomas.k@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, c10706996, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Poštovani c10706996, izvinjavam se zbog odloženog odgovora i izazova na koje ste naišli tokom procesa povlačenja. Uvidom u detalje, evidentno je da su ova pitanja nastala zbog tehničkih poteškoća. Pored toga, napominjem da ste uspešno izvršili 2 isplate u iznosu od 5782,99 MKSN
Iskreno vam hvala na strpljenju u ovom pogledu.
Srdačan pozdrav,
MegaPari Team
Hello there, dear c10706996 and the CasinoGuru team!
Dear c10706996, I extend my apologies for the delayed response and the challenges you encountered during the withdrawal process. Upon reviewing the details, it is evident that these issues arose from technical difficulties. Additionally, I note that you have successfully made 2 withdrawals in the amount of 5782,99 MXN
Thank you sincerely for your patience in this regard.
Pošto je problem uspešno rešen, sada ćemo zatvoriti žalbu kao „rešenu" u našem sistemu. Hvala vam puno, c10706996, na vašoj saradnji i potvrdi, i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, c10706996, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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