Dragi Mihal,
Nakon detaljnog ispitivanja predmetnog slučaja, ustanovljeno je da e-mail koji je dat za ovog igrača odgovara aktivnom nalogu u našem sistemu. Čini se da može doći do neslaganja ili nesporazuma. Predmetni račun ostaje otvoren i nije prošao nikakvu proceduru zatvaranja. Naši podaci ukazuju na jedan depozit napravljen u decembru 2023. godine, koji je iskorišćen istog dana i igrač od tada nije bio prijavljen. Štaviše, nismo konfiskovali nikakvu imovinu niti smo saopštili bilo kakve nepravilnosti u vezi sa aktivnostima prijavljivanja u vezi sa IP adresom igrača na ovaj nalog.
Verujemo da je možda došlo do zabune sa drugim kazinom, jer naša evidencija ne ukazuje na bilo kakve razlike ili probleme sa računom u pitanju.
Ukoliko su potrebne dodatne informacije, ne oklevajte da nas kontaktirate. Posvećeni smo pružanju dodatnih detalja ili pojašnjenja potrebnih za efikasno rešavanje ovog pitanja.
Srdačan pozdrav,
Metaspins tim za korisničko iskustvo
Dear Michal,
After thorough examination of the case at hand, it has been established that the email provided for this player corresponds to an active account within our system. It appears there may be a discrepancy or misunderstanding. The account in question remains open and has not undergone any closure procedures. Our records indicate a single deposit made in December 2023, which was utilized on the same day and player has not been logged in since. Furthermore, we have neither confiscated any assets nor communicated any irregularities pertaining to login activities associated with the player's IP address to this account.
It is our belief that there may have been confusion with another casino, as our records do not indicate any discrepancies or issues with the account in question.
Should further information be necessary, please do not hesitate to contact us. We are committed to providing any additional details or clarification required to address this matter effectively.
Kind Regards,
Metaspins Customer Experience Team
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