Dragi Robin366392719,
U Metaspinsu, naš glavni prioritet je da garantujemo izvanredno korisničko iskustvo tokom celog iskustva igranja svakog igrača. Posvećeni smo doslednom pružanju usluga vrhunskog nivoa svim našim klijentima.
Iskreno žalimo zbog problema na koje ste naišli sa svojim nalogom. Nakon detaljnog pregleda vašeg naloga, nismo uspeli da pronađemo nijedan dokaz o više naloga, kao što smo prvobitno naveli kada je vaš nalog zatvoren. Iskreno se izvinjavamo zbog ove greške. Vaša sredstva su sada vraćena, a vaš račun je ponovo otvoren, što vam omogućava da povučete svoja sredstva.
Međutim, imajte na umu da smo, u skladu sa politikom kompanije, odlučili da zatvorimo vaš račun nakon povlačenja vaših sredstava.
Verujemo da ovo pojašnjenje pruža uvid u postojeće okolnosti.
S poštovanjem,
Metaspins tim za korisničko iskustvo
Dear Robin366392719,
At Metaspins, our top priority is to guarantee an outstanding customer experience throughout every player's gaming experience. We are dedicated to consistently delivering top-tier service to all our customers.
We sincerely regret the issues you have encountered with your account. After a thorough review of your account, we were unable to find any evidence of multiple accounts, as we initially stated when your account was closed. We sincerely apologize for this error. Your funds have now been reinstated, and your account has been reopened, allowing you to withdraw your funds.
However, please be advised that, in accordance with company policy, we have decided to close your account after the withdrawal of your funds.
We trust this clarification provides insight into the circumstances at hand.
Sincerely,
Metaspins Customer Experience Team
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