Dragi Luisoj,
Nema potrebe da pozivate kazino na temu u ovom trenutku, i očigledno je zašto mi niste odgovorili ili mi dostavili traženo.
Nakon što smo prikupili sve potrebne detalje i dokaze iz kazina u vezi sa još jednom povezanom žalbom, ovu žalbu zatvaramo kao neopravdanu zbog kršenja odredbi i uslova kazina na nekoliko načina - više detalja u vezi sa našom presudom možete pronaći OVDE , u mom poslednjem postu.
Pored toga, transakcija o kojoj se radi u ovoj žalbi je javno praćena, a link za praćenje pokazuje da iako ste VI napravili grešku i zahtevali dva identična povlačenja u kazinu, uplata je uspešno izvršena na strani kazina, i to u iznosu oba povlačenja zajedno.
Kazino je ispravno postupio u vezi sa svim vašim povezanim nalozima iu skladu sa svojim uslovima i odredbama.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje koji reguliše kazino, kao što je savetovano u vašoj drugoj žalbi, koja je takođe zatvorena/odbijena pre nekog vremena. U slučaju bilo kakvih pitanja, slobodno mi pišite na branislav.b@casino.guru .
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear luissoy,
There is no need to invite the casino to the thread at this point, and it is obvious why you have not replied or provided me with the requested.
After gathering all the necessary details and evidence from the casino regarding another linked complaint, we are closing this one as unjustified due to breaching the casino's terms and conditions in several ways - you can find more details regarding our ruling HERE, in my last post.
In addition, the transaction which this complaint is about is publicly trackable, and the tracking link shows that although YOU made a mistake and requested two identical withdrawals at the casino, the payment was successfully made on the casino's side, and in the amount of both withdrawals together.
The casino acted correctly regarding all your linked accounts and in accordance with its terms and conditions.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by, as was advised in your other complaint, which was also closed/rejected a while ago. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Best regards,
Branislav, Casino.Guru
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