Poštovani Boohoo88,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Milki Vins kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Možete li da nam kažete da li ste od kazina tražili povraćaj vaših depozita? Sa kakvim rezultatom?
Da li na vašem kazino računu postoji preostali iznos koji se može povući?
Da li vam je trenutno dostupan vaš kazino nalog?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Boohoo88,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Milky Wins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if you requested a refund of your deposits from the casino? With what result?
Is there any remaining withdrawable balance on your casino account?
Is your casino account currently accessible to you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Automatski prevedeno: