Dragi Casino Guru timu i Danijel,
Naš tim želi da vam donese najnovija ažuriranja situacije koja se odvija.
Kao što je ranije pomenuto, transakcije su prvo potvrđene onlajn, a zatim poslate na dalju obradu. Nažalost, sa razočaranjem vas obaveštavamo da obrada ovih sredstava više nije pod kontrolom provajdera usluga sa kojim sarađujemo. Takođe je važno dodati da adresa koju je dao igrač pripada njemu, ali je on pokrenuo povlačenje u pogrešnoj valuti, pa su otišli na identičan novčanik u BCH mreži, a ne u BTC.
Pišemo da bismo vas obavestili o nedavnom razvoju našeg tekućeg angažmana, gde smo uspešno dobili zvaničnu potvrdu od dobavljača usluga o predmetnim transakcijama. Ovo predstavlja značajnu prekretnicu u potvrđivanju detalja i osiguravanju transparentnosti tekućih finansijskih transakcija. Formalna komunikacija stoji kao svedočanstvo pažljivog procesa validacije koji je preduzeo provajder, dodajući na taj način nivo sigurnosti i kredibiliteta finansijskim aktivnostima o kojima se raspravlja. U interesu transparentnosti i da bismo olakšali sveobuhvatno razumevanje ovog pitanja, marljivo smo priložili gore pomenutu potvrdu u nastavku kao opipljiv i konačan dokaz.
https://docs.google.com/document/d/1Ivk9E0aoRFZSKKuNjodRBL66TkAKNS8JfvICRctUbU4/edit?usp=sharing
Nadamo se da će ovo doprineti razumevanju i rešavanju ove žalbe.
S poštovanjem,
Mirak Casino tim
Dear Casino Guru Team and Daniel,
Our team would like to bring you the most recent updates on the unfolding situation.
As mentioned earlier, the transactions were first confirmed online and then sent for further processing. Unfortunately, we are disappointed to inform you that the processing of these funds is no longer under the control of the service provider we work with. It is also important to add that the address provided by the player belongs to him, but he initiated the withdrawal in the wrong currency, so they went to an identical wallet in the BCH network, not the BTC.
We are writing to inform you of a recent development in our ongoing engagement, where we have successfully obtained official confirmation from the service provider of the transactions in question. This represents a significant milestone in validating the details and ensuring the transparency of the ongoing financial transactions. The formal communication stands as a testament to the meticulous validation process undertaken by the provider, thereby adding a layer of assurance and credibility to the discussed financial activities. In the interest of transparency and to facilitate a comprehensive understanding of this matter, we have diligently attached the aforementioned confirmation below as a tangible and conclusive piece of evidence.
https://docs.google.com/document/d/1Iwx9E0aoRFZSQKuNjodRBL66TkAQNS8JfwICRctUbU4/edit?usp=sharing
Our hope is that this will contribute to the understanding and resolution of this complaint.
Sincerely,
Mirax Casino Team
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