Dragi patrickpatzak90,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Nažalost, malo je verovatno da možemo da vam pružimo pomoć u vezi sa vašim problemom. Važno je shvatiti da kazino nije u obavezi da isplati vaš gotovinski bonus, jer bi to podrazumevalo davanje sredstava pojedincu koji je priznao da ima problem sa kockanjem. Čak i ako je gotovinski bonus u ovom slučaju bez opklade, on ostaje u sredstvima kazina, a oni imaju diskreciono pravo da obustave promotivne ponude, posebno ako je nalog blokiran zbog zabrinutosti u vezi sa kockanjem.
Obavestite me ako postoje dodatne informacije koje sam previdio, ali bojim se da ću biti prinuđen da odbijem vašu žalbu kao neopravdanu. Voleo bih da mogu biti od veće pomoći.
Hvala unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Petronela
Dear patrickpatzak90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Regrettably, it seems unlikely that we can provide assistance with your issue. It's important to grasp that the casino is not obligated to disburse your cashback bonus, as this would entail furnishing funds to an individual who has acknowledged having a gambling problem. Even if the cashback bonus is wager-free in this instance, it remains the casino's funds, and they hold the discretion to cease promotional offers, particularly if an account is blocked due to gambling-related concerns.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help.
Thank you in advance for your reply and understanding.
Best regards,
Petronela
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