Poštovani mattivilliams6767,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam uslove i odredbe i evo šta sam našao ( ovde ):
Možda ćete moći da registrujete nekoliko različitih načina plaćanja putem svog naloga u bilo kom trenutku, međutim, da bismo zaštitili naše klijente od prevare i da bismo bili sigurni da ispunjavamo svoje regulatorne obaveze, zadržavamo pravo da zahtevamo dokaz o vlasništvu (verifikaciju) bilo kog način plaćanja registrovan kod nas u bilo kom trenutku.
Kad god je to moguće, MrK će isplatiti vaša povlačenja koristeći isti metod koji ste koristili za uplatu. Isplate se mogu izvršiti samo u ime i na registrovanog vlasnika računa. Ako metod koji se koristi za deponovanje ne prihvata povlačenja, možda ćemo zahtevati dokaz o vlasništvu da bismo potvrdili da alternativni metod pripada vama.
Štaviše, pogledajte naš Kodeks poštenog kockanja za igrače :
"Plaćanja
Za depozite i isplate treba da koristite samo bankovne račune i kreditne kartice koje se drže na vaše ime. Ako to ne uradite, možete upasti u nevolje kada pokušavate da izvršite povlačenje. Ovo pravilo je uglavnom na snazi kako bi se sprečila zloupotreba kreditnih kartica, a takođe i zbog međunarodnih propisa protiv pranja novca."
Imajte na umu da je ovo pravilo prekršeno. Kazina mogu dozvoliti neke izuzetke kada deponuju ili povlače sredstva koristeći zajedničku karticu ili se ova mogućnost unapred saopšti. Tehnički je veoma teško proveriti ko je vlasnik načina plaćanja u fazi deponovanja. Ovo se može proveriti samo tokom verifikacije naloga, što se obično radi kada se traži povlačenje. Stoga je odgovornost igrača da koristi samo dozvoljene načine plaćanja.
Ako niste u mogućnosti da dokažete da ste legitimni vlasnik načina plaćanja i niste dobili odobrenje od kazina koje vam dozvoljava da koristite metod plaćanja treće strane, bojim se da ne možemo mnogo da uradimo za ti.
Hvala vam unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Petronela
Dear mattywilliams6767,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):
You may be able to register several different payment methods via your Account at any one time, however, to protect our customers against fraud, and to ensure we meet our regulatory obligations, we reserve the right to request proof of ownership (verification) of any payment method registered with us at any time.
Whenever possible, MrQ will pay your withdrawals using the same method you used to make your deposits. Withdrawal payments may only be made in the name of and to the registered Account holder. If the method used to deposit does not accept withdrawals, we may require proof of ownership to confirm the alternative method belongs to you.
Furthermore, please check our Fair Gambling Codex for Players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Petronela
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