U redu, Kloppo18, hajde da uradimo to malo drugačije ovaj put.
Ovo je poslednji put da ponavljam ista pitanja:
„ Možete li mi, molim vas, dati kompletnu komunikaciju putem e-pošte između vas i kazina?
Vidim da koristite Outlook – jednostavno kopirajte celu komunikaciju (kliknite na poslednju e-poštu iz kazina i ctrl+c ili desni taster miša i opciju „Kopiraj") i nalepite je u telo e-pošte pomoću ctrl+v (biće priložen kao prilog tamo). Slobodno prosledite celu komunikaciju na moju e-poštu ( branislav.b@casino.guru ).
Radujemo se Vašem odgovoru.
Pored toga, možete li nam dati potvrdu/snimak ekrana/ref. broj žalbe podnete IBAS-u? "
Takođe, da budemo jasni u vezi sa odlukom ADR-a/regulatora - kao što je pomenuto, mi nismo u obavezi da odlučujemo na isti način kao ADR/regulator, međutim, mi to uglavnom činimo na osnovu kompletnih detalja i dokumenata koje igrači dobijaju sa ADR-om/regulatorom. odluku, koju bi od vas tražili kada je donesu.
Imajte na umu da ako ne sarađujete i ne dostavite traženo, žalba će biti odbijena.
Hvala na razumevanju.
Alright, Kloppo18, let's do it a bit differently this time.
This is the last time I am repeating the same questions:
"Can you please provide me with the complete email communication between you and the casino?
I can see you use Outlook - simply copy the whole communication (click on the last email from the casino and ctrl+c or right mouse button and "Copy" option) and paste it to the email body by ctrl+v (it will be attached as attachment there). Feel free to forward the whole communication to my email (branislav.b@casino.guru).
Looking forward to hearing from you.
In addition, can you provide us with a confirmation/screenshot/ref. number of a complaint submitted with IBAS?"
Also, to be clear regarding the ADR's/regulator's ruling - as was mentioned, we are not obliged to decide the same way as the ADR/regulator, however, we mostly do so based on the complete details and documents players receive with ADR/regulator's decision, which you would be asked for once they made it.
Please note if you do not cooperate and provide the requested, the complaint will be rejected.
Thank you for understanding.
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