Pretplatio sam se na Mistake i osvojio oko 50.000 € nažalost nisam mogao da povučem iznos jer kazino ima ograničenja povlačenja kako bi sprečila igrače da povuku svoje dobitke odjednom kada dostignu veliki iznos. Ovo naravno u nadi da će to ponovo prokockati. Nažalost, dobivši tako veliki i nesposoban da podignem svoj dobitak, prokockao sam svoj dobitak. Kao rezultat toga, pokušao sam da vratim izgubljeni novac i deponovao oko €5000 više. pokušaj da vratim svoje gubitke doveo je do toga da ne kontrolišem svoje postupke i svoje kockanje.
Nakon što sam izgubio ovaj iznos, prijatelj mi je rekao da je nezakonito da mi Mistake nudi usluge pošto sam ja holandski državljanin i da je nelegalno da onlajn kazino nudi usluge holandskom državljaninu bez dozvole holandskih vlasti. Šaljem e-mail mistake-u tražeći povraćaj deponovanog iznosa jer je bilo nezakonito da mi nude svoje usluge i pomenuo sam da više ne kontrolišem svoje kockanje što su mogli da vide gledajući moje depozite koji su bili sve češće i veće količine.
Rekli su mi da neću dobiti povraćaj novca i da uslovi i odredbe navode da igrač mora da utvrdi da li može ili ne može da koristi sajt i koji je iskoristio moj depozit i neće dobiti povraćaj.
Odgovorio sam činjenicom da kazino ima odgovornost da zaštiti svoje igrače ako njihovo kockanje izmakne kontroli, što sam im rekao da jeste. Dobio sam odgovor da neću dobiti povraćaj novca i da se kazino ponašao odgovorno i zatvorio moj račun. ovo je bilo u avgustu
Nažalost, saznao sam da još uvek mogu da pristupim svom nalogu i kada sam uštedeo nešto novca ponovo sam uplatio nekoliko puta. od trenutka kada je moj račun trebalo da bude zatvoren do sada sam deponovao i izgubio €1615,-
Poslao sam e-poštu Mistake-u sa zahtevom za povraćaj ovog iznosa jer nije trebalo da bude moguće da uložim (i stoga izgubim) novac na njihovoj veb lokaciji. Odgovor je bio da nikada nisam tražio da se moj nalog zatvori i da je imejl koji mi je rekao da je mistake postupio odgovorno i da je zatvorio moj nalog namenjen drugom igraču. (ovo naravno nije tačno jer je taj e-mail bio direktan odgovor na moj zahtev za povraćaj sredstava.)
Ukratko, nikada nisam trebao da budem u mogućnosti da uplatim nakon što sam dobio e-mail koji mi je rekao da bi moj račun bio zatvoren.
Možete li mi pomoći da vratim novac koji mi je kazino uzeo tako što sam iskoristio prednost tako što nisam zatvorio moj račun nakon što sam im rekao da je nezakonito da mi nude usluge i da nemam kontrolu nad svojim kockanjem?
I subscribed to Mystake and won around €50.000 unfortunately I was unable to withdraw the amount because the casino has withdrawal limits to prevent players from withdrawing their winnings at once when they hit big. This offcourse in the hopes they will gamble it away again. Unfortunately winning that big and being unable to withdraw my winnings, I gambled my winnings away. As a result I tried to win back my the money I lost and deposited around €5000 more. trying to win back my losses had caused me to not be in control of my actions and my gambling.
After losing this amount a friend told me that it was illegal for Mystake to offer me services since i'm a dutch national and it is illegal for an online casino to offer services to a dutch national without a licence from the dutch authorities. I send an e-mail to mystake requesting a refund of the deposited amount since it was illegal for them to offer me their services and I mentioned that I was not in control of my gambling anymore which they could see by looking at my deposits which were getting more frequent and of higher amounts.
They told me that I would not get a refund and that the terms and conditions state that a player must determine whether or not they could use the site and that had used my deposit and would not get a refund.
I replied with the fact that the casino has a responsibility to protect their players if their gambling becomes out of control, which I told them it had. I got a reply that i would not get a refund and that the casino had acted responsibly and had closed my account. this was in august
Unfortunately I found out that I could still access my account and when I had saved some money I deposited several times again. from the moment my account should have been closed up until now I deposited and lost €1615,-
I emailed Mystake that with the request of a refund of this amount since it should not have been possible for me to deposit (and therefore lose) any money on their site. The response was that I never requested for my account to be closed and that the email telling me that mystake had acted respinsibly and had closed my account was meant for another player. (this offcourse is not true since that e-mail was a direct reply to my request for a refund.)
In summary I never should have been able to deposit after I got the e-mail telling me that my account would have been closed.
Can you help me get the money back that the casino took from me by taking advantage of me by not closing my acccount after I told them it was illegal to offer me services and that I was not in control of my gambling?
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