Zdravo,
Moje dete je otvorilo račun u kazinu bez mog odobrenja, uplativši novac. Kazino je tada saznao i potpuno blokirao račun, kako se od njih i očekuje.
Problem je što su, osim što su blokirali račun, odlučili da zadrže sav novac koji se nalazi na njemu.
Nalog je uspostavljen bez mog znanja ili dozvole, što je jasno kršenje sopstvenih Odredbi i uslova pružaoca usluga koji zabranjuju maloletnim osobama da kreiraju naloge i učestvuju u aktivnostima kockanja.
Pošto je račun odmah blokiran i nijedna usluga nije korišćena, nije bilo gubitka ili troškova od strane pružaoca usluga koji bi opravdali zadržavanje sredstava.
Takođe, mnoge jurisdikcije, uključujući i onu Curacao, imaju zakone o zaštiti potrošača koji predviđaju pravo na povraćaj novca kada se usluge ne pružaju ili ugovore sklapaju neovlašćene strane, posebno maloletna lica. Kreiranje naloga od strane maloletne osobe trebalo bi da se smatra nevažećim ab initio, a sve povezane transakcije treba da budu poništene.
Osim toga, zadržavanje sredstava pod ovim okolnostima može se smatrati neopravdanim bogaćenjem, jer pružalac usluge nije pružio nikakve usluge u zamenu za deponovana sredstva.
Uslovi korišćenja usluge pružaoca usluga im daju diskreciono ovlašćenje da izdaju povraćaj sredstava. Pozivam ih da iskoriste diskreciono pravo u korist povraćaja sredstava na prvobitni način plaćanja, s obzirom na izuzetnu prirodu ovog slučaja. Takođe su mi rekli da će moje dete moći da primi novac čim ima +18, kao da ga ohrabruju da se vrati u kazino i da mora ponovo da otvori taj račun; ovo nema smisla i nigde nije navedeno u njihovim Uslovima i odredbama.
Dvosmislene interpretacije nečega što ne postoji, pošto uslovi ne govore o razlozima zbog kojih čuvaju moj novac; sva nejasna opravdanja koja su mi davali izmišljaju se u toku.
S obzirom na gore navedene tačke, s poštovanjem tražim da AskGamblers pregleda ovo pitanje i pruži pravično rešenje. Predmetna sredstva su deponovana pod lažnim izgovorom i verujem da je povraćaj i pravno i etički opravdan.
Srdačan pozdrav
Hello,
My kid opened an account in the casino without my authorisation, depositing money. The casino then found out, and totally blocked the account, as it is expected for them to do.
The problem is that apart from blocking the account, they decided to keep all the money that there's on it.
The account was established without my knowledge or permission, which is a clear violation of the service provider's own Terms & Conditions that prohibit underage individuals from creating accounts and participating in gambling activities.
Since the account was blocked immediately and no services were utilized, there has been no loss or expense incurred by the service provider that would justify withholding the funds.
Also, many jurisdictions including the Curacao one have consumer protection laws that provide for the right to a refund when services are not rendered or contracts are entered into by unauthorized parties, particularly minors. The creation of the account by an underage individual should be considered void ab initio, and any associated transactions should be reversed.
Apart from that, retaining the funds under these circumstances could be considered unjust enrichment, as the service provider has not provided any services in exchange for the deposited funds.
The service provider's Terms of Service grant them the discretionary power to issue refunds. I urge them to exercise this discretion in favor of refunding the balance to the original payment method, given the exceptional nature of this case. They also told me that my kid would be able to receive the money as soon as he is +18, like encouraging him to go back to the casino and having to re-open that account; this makes no sense and is not stated ANYWHERE in their Terms and Conditions.
Ambiguous interpretations of something that does not exist, as the terms and conditions are silent on the reasons why they are keeping my money; all the vague justifications they have been giving me are made up as they go along.
Given the above points, I respectfully request that AskGamblers review this matter and provide a fair resolution. The funds in question were deposited under false pretenses, and I believe that a refund is both legally and ethically justified.
Best Regards
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