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Hello, I applied for a payout on Friday, January 28th, 2022, this has not even been processed to this day, it was said within 3 working days that it would have ended yesterday. I just received an email yesterday with a payout schedule that my payout will be processed on 2/4/2022, but that would be 5 business days. Always the same phrases in the chat

Guten Tag habe am Freitag den 28.01.2022 eine Auszahlung beantragt, diese ist bis heute noch nicht mal bearbeitet, es hieß innerhalb von 3 Werktagen diese wären ja gestern zu ende gewesen. Ich habe gestern nur eine Email mit einem Auszahlungsplan erhalten, das meine Auszahlung am 04.02.2022 bearbeitet wird ,dies wären allerdings 5 Werktage. Im Chat immer die selben Floskeln

Dear Heiko004,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I hope I understood correctly that you are experiencing difficulties withdrawing your winnings and the withdrawal has been placed just one week ago.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hello Heiko004,

Have there been any developments since our last conversation?

Dear Heiko004,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.