The player from the United Kingdom deposited and accumulated £7,000 before attempting to withdraw £6,000. After the withdrawal request, he received an email claiming he breached the casino's rules regarding bet limits.
Igrač iz Ujedinjenog Kraljevstva je deponovao i akumulirao 7.000 funti pre nego što je pokušao da podigne 6.000 funti. Nakon zahteva za povlačenje, primio je e-poštu u kojoj se tvrdi da je prekršio pravila kazina u vezi sa ograničenjima opklade.
Bio sam na ovoj veb stranici kazina neko vreme i nakon što sam proverio svoju evidenciju i njihovu evidenciju, deponovao sam skoro 10.000 funti bez ijednog povlačenja. Ti Ami kažeš da nema sreće ili sam ja pohlepan.
U svakom slučaju, juče uveče sam napravio depozit na njihovoj veb stranici ne koristeći nikakav bonus. Dakle, nema spora oko iznosa klađenja.
Na kraju sam dobio svoja sredstva do skoro 7000 funti pre nego što sam stavio ograničenje na račun sprečavajući me da izgubim novac.
Zatim sam podigao 6000 funti. I na svoje iznenađenje jutros sam se probudio i pronašao e-poštu u kojoj se navodi da sam prekršio njihova pravila i propise i da su mi uklonili sva sredstva i ostavili mi početni depozit od 300 funti.
Doveo sam ovo u pitanje i oni su izjavili da u okviru njihovih pravila igrač ne može uložiti više od 50 funti u jednoj opkladi. Nikada ovo nisam radio.
Ono što sam uradio je kupovina bonusa preko ovog limita od 50 funti i na kraju sam prikupio novac.
Ni u jednom trenutku me kazino nije sprečio da ovo uradim. Što biste očekivali da je kazino originalan. Kao da sam pokušao da uložim više novca nakon što sam stavio blokadu na račun, ali njihov sistem me je odbio da to uradim.
Najviše iznenađuje to što sam tokom svog vremena bio u kazinu. U prošlosti sam kupovao bonus kupovine u iznosu većem od 50 funti i ovo pitanje nikada ranije nije bilo pokrenuto niti mi je ukazano. Oni to nisu uradili jer su te opklade bile gubitničke. Ali sada sam osvojio sredstva, oni odbijaju da isplate.
Tražio sam prethodnu istoriju opklada preko £50, pošto su teoretski te opklade bile nevažeće, bez obzira da li sam pobedio ili izgubio. I treba ih vratiti meni. Ali trenutno su mi odbili ovu informaciju.
Ako vam kazino dozvoljava da stavite opklade iznad kojih je navedeno u njihovim uslovima i odredbama. Trebalo bi ili da vas kontaktiraju ili da zaustave isplate.
To je totalna prevara.
I have been on this casino website some time and upon checking my records and their records I have deposited nearly £10,000 without making a single withdrawal. You Amy say unlucky or myself being greedy.
Anyways, yesterday evening I made a deposit on their website not using any bonus what so ever. So there is no dispute regarding wagering amount.
I eventually got my funds up to nearly £7000 before I put a limit onto the account preventing me from losing the money.
I then conducted a withdrawal of £6000. And to my amazement this morning I woke up to find an email stating I had breached their rules and regulations and they'd removed all my funds and left me with my initial deposit of £300.
I questioned this and they stated that within their rules a player cannot wager more than £50 in one single bet. I never did this.
What I did do was buy bonus buys in excess of this £50 limit and eventually built my money up.
At no point did the casino stop me from doing this. Which youd expect if the casino was genuine. Like I tried to wager more money after putting the block on the account but their system refused me to do this.
The most surprising thing was that during my time I've been on the casino. I've bought bonus buys in the past in excess of £50 and this matter has never been raised before or pointed out to me. They have not done this as those bets were losers. But now I've won funds, they're refusing to pay out.
I've asked for past history of bets over £50 as theoretically those bets were void bets as no matter if I won or lost. And they should be returned back to me. But at present they have refused me this information.
If a casino allows you to place bets above which is stated within their terms and conditions. They should either contact you or stop the payments from taking place.
It's a total scam.
Dragi darrellrotherham2017,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Neonik kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear darrellrotherham2017,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Neonix Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Zdravo, poslao sam vam e-poštu sa svim informacijama koje su vam potrebne. Ovo bi trebalo detaljno objasniti situaciju, hvala
Hi, I have sent you an email with all the information you require. This should explain in detail the situation thanks
Hvala na odgovoru.
Izvinjavam se, ali transkript ćaskanja nije mogao da se otvori.
Možete li ga proslediti u drugom formatu ili ako imate sačuvanu drugu komunikaciju između vas i kazino podrške, prosledite je na moju e-poštu na tomas@casino.guru
Thanks for your reply.
I apologize but the chat transcript couldn't be opened.
Could you please forward it in another format or if you have other communication saved between you and casino support please forward it to my email at tomas@casino.guru
kome se ovo može ticati,
Kao što znate, nedavno sam pokušao da podignem 6.000 funti nakon što sam potrošio 9.768 funti otkako sam se pridružio vašoj usluzi.
Ova sredstva su odbijena na osnovu toga da sam založio više od £50, što je navedeno u vašim uslovima. (Molimo pogledajte ispod)
5.2 Za stone igre ili igre uživo maksimalna opklada je 250 EUR ili ekvivalentne vrednosti prema kursu kazina.
5.3 Za Slots igre maksimalna opklada je 50 EUR ili njenu protivvrednost prema kursu kazina.
Otkako sam se pridružio vašem sajtu, nije mi jednom traženo da potvrdim svoj identitet i nije mi traženo da priložim bilo koju drugu vrstu dokumenata. pogledajte dole jedan od vaših uslova i odredbi.
4.4.Dokumenti za verifikaciju primljenih informacija o identitetu biće zatraženi od igrača ako i kada se smatra da postoji rizik ili neizvesnost u vezi sa datim informacijama i pre bilo kakve uplate veće od 2.000 evra po prilici ili kada se uplate na račun izvrše veće od 2.000 evra i za sve isplate. Ovi dokumenti obuhvataju, u meri u kojoj je to dozvoljeno relevantnim propisima o zaštiti podataka: kopiju važeće lične karte ili pasoša; Dokaz o adresi;
Sada, da je vaša kompanija pratila vaše uslove i odredbe, tada bih sebi uštedeo 7,768 funti jer mi ne biste/ne smeli dozvoliti da nastavim sa kockanjem bez provere ove verifikacije.
Pošto sam proverio svoju istoriju klađenja, primetio sam da sam od kada sam se pridružio vašem sajtu napravio ukupno 221 opkladu iznad £50. ove opklade su iznosile £12,563.
U 2024. napravljeno je 58 opklada u ukupnom iznosu od £5763
163 opklade su napravljene u 2025. u ukupnom iznosu od £6800
Prva opklada iznad ovog ograničenja bila je 09.08.2024. u 23.28 sati uveče i ova opklada je bila 99 funti.
Prvo, prilično sam zabrinut da kada sam napravio prvu opkladu iznad ovog limita vaš sistem mi je dozvolio da stavim ovu opkladu kada me je vaš kolega ljubazno obavestio da ako pokušam da napravim takvu opkladu onda vaš sistem neće prihvatiti opkladu. (pogledajte priloženi transkript od 15.02.2025.)
Drugo, zabrinut sam da vaša veb lokacija klijentima daje lažne informacije. (pogledajte ispod)
Šta je provera stvarnosti?
Lako se uhvatiti u koštac kada se zabavljate, pa ćemo vam slati obaveštenje na sat u igri da vas podseti koliko ste potrošili u kazinu. Bez obzira na to koliko igara igrate istovremeno, poruka će vas obavestiti gde se nalazite. Ovo treba da obezbedi neko vreme da razmislite o svojim opkladama i možda razmislite o pauziranju igre na neko vreme.
S obzirom na to da sam već duže vreme igrao vaš sistem, prilično sam uznemiren što ni jednom prilikom nisam video da se takva poruka pojavi na ekranu. I pitam se zašto nisam ranije video ovu konkretnu poruku.
Molimo pogledajte nekoliko dole navedenih pitanja na koja bih voleo da odgovorim.
1 . Koliko igrač mora da uloži pre nego što se od njega zatraži da potvrdi svoj identitet? Pošto sam potrošio skoro 10.000 funti i nijednom nisam zatraženo za ovo i jedini razlog zbog kojeg sam se verifikovao je bio da izvršim povlačenje.
2. Ako igrač uloži više od £50, sistem bi trebalo da to prihvati i opklada bude zatvorena kao što je slučaj ako igrate sa bonusom. npr. maksimalna opklada dok koristite bonus je recimo 10£. Ako pokušate da se kladite više od ovoga, sistem isključuje igru.
3. Ako igrač uloži £100 na okretanje i ta opklada je izgubljena, ko će zadržati £100? da li bi to zadržao kazino ili bi sredstva bila vraćena igraču jer je to poništena opklada jer se od nje ne može tražiti dobitak.
4. Ako igrač nastavi da se kladi iznad ovog limita, da li će ga kontaktirati njihov VIP predstavnik pošto je obavezan da vodi računa o svojim igračima?
5. Zašto me niko nikada nije pitao za verifikaciju kada sam se približio vrednosti od 2.000 funti kako je navedeno u vašim uslovima?
to whom this may concern,
As you are aware I recently tried to make a withdrawal of £6,000 after spending £9,768 since joining your service.
These funds were refused on the basis that i wagered in excess of £50 which is stated within your terms and condition. (Please see below)
5.2 For Table Games or Live Games maximum bet is 250 EUR or its equivalents according to the casino exchange rates.
5.3 For Slots Games maximum bet is 50 EUR or its equivalents according to the casino exchange rates.
Since I have joined your site I have not once been asked to confirm my identity and have not been asked to produce any other kind of documents. please see below one of your terms and conditions.
4.4.Documents to verify the identity information received will be requested from the Player if and when there is considered to be risk or uncertainty about the information provided and prior to any payment in excess of EUR 2,000 per occasion or when payments to the account are made in excess of EUR 2,000 and to all payment out. These documents shall include, to the extent permitted under the relevant data protection regulations: A copy of a valid identity card or passport; Proof of address;
Now if your company were following your own terms and conditions, then i would have effectively saved myself £7,768 as you wouldnt / shouldnt have allowed me to continue gambling without this verification being checked.
Now since checking my betting history I have noticed that since joining your site i have made a total of 221 bets above the £50. these wagered bets totsalled £12,563.
58 bets were made in 2024 totalling £5763
163 bets were made in 2025 totalling £6800
The very first bet I made above this limit was on 09/08/2024 at 23.28 hours in the evening and this bet was for £99.
Firstly I am rather concerned that when I made the first bet above this limit your system has allowed me to place this bet when your colleague kindly informed me that should i try to make such a bet then your system would not accept the bet. (please see attached transcript from 15/02/2025)
Secondly i am concerned that your website is giving customers false information. (please see below)
What is Reality Check?
Getting caught up is easy when you are having fun, therefore we will send you an hourly notification in-game to remind you of how much you have spent at the Casino. Regardless of how many games you are playing at the same time, the message will let you know where you are at. This is meant to provide some time to reflect on your bets and perhaps consider pausing play for a while.
Seeing as I have played your system for quite some time I am rather alarmed that not one single occasion have I ever seen such a message appear on the screen. And I am wondering why I have not seen this particular message before.
Please see a couple of questions listed below that I would kindly like answering please.
1 . How much does a player have to wager before they are asked to confirm their identity? As i have spent nearly £10,000 and not once have I been asked for this and the only reason I verified myself was to make a withdrawal.
2. If a player wagers in excess of the £50 should the system pick up on this and the bet be closed like it does if you are playing with a bonus. e.g the max bet whilst using a bonus is say £10. If you try to bet in excess of this the system shuts the game down.
3. If a player bets £100 on a spin and that bet is lost, who would keep the £100? would this be kept by the casino or would the funds be returned back to the player as effectively it is a void bet as no winning can be claimed from it.
4. If a player continues to bet above this limit would they be contacted by their VIP representative as they have a duty of care towards their players?
5. Why has no one ever asked me for verification when I approached the £2,000 mark as stated within your terms?
pogledajte priloženi drugi deo e-pošte
6. Šta se desilo sa gubitnim novcem za opkladu koji je uložen 2024? ako nema šanse za dobitak na opkladama, onda bi opklade trebale biti poništene i novac bi mi trebao biti vraćen?
ako vi kao kazino nameravate da zadržite ovaj novac, zar ne biste rekli da kršite sopstvene uslove i odredbe.
9.2 Kazino nema toleranciju na igru prednosti. Svaki igrač koji pokuša da iskoristi prednosti kazino ponuda dobrodošlice ili drugih promocija slaže se da Kompanija zadržava pravo da poništi bonuse i sve dobitke od takvih bonusa iz razloga:
Dakle, pitanje koje sada postavljam je, zašto ako igrač napravi opkladu preko ovog limita, očigledno nije pročitao odredbe i uslove ili je pogrešno razumeo, a vi kao kazino imate dužnost da se pobrinete da ih obavestite o takvim opkladama. (pogledajte dole).
9.7 Sve transakcije koje izvrše igrači na našem sajtu se proveravaju kako bi se sprečilo pranje novca i sve druge nezakonite aktivnosti.
Neobaveštavanjem igrača o ovome, vi očigledno dobijate nepravednu prednost u odnosu na igrača jer nema realnih izgleda da oni zadrže bilo koju svoju pobedu od viška, pa opet kršite svoja pravila i činite krivična dela. (pogledajte ispod)
9.1.2 razvoj strategija u cilju sticanja nepoštenih dobitaka;
9.1.3 lažne radnje protiv drugih onlajn kazina ili provajdera plaćanja;
9.1.6 učestvovanje u bilo kakvim kriminalnim aktivnostima, uključujući pranje novca i bilo koje delo sa krivičnim posledicama;
9.3 Kompanija zadržava pravo da obavesti primenljiva regulatorna tela o lažnim radnjama koje su izvršili igrač, drugi operateri onlajn igara ili kockanja, drugi provajderi onlajn usluga i banke, kompanije za kreditne kartice, provajderi elektronskog plaćanja ili druge finansijske institucije o vašem identitetu i o bilo kojoj sumnji na nezakonitu ili neprikladnu aktivnost, a vi ste saglasni da u potpunosti sarađujete sa nama u istrazi bilo koje takve aktivnosti.
U nastavku pogledajte deo vaših uslova i odredbi.
8.4. Nećemo biti odgovorni za bilo kakvo kršenje ovih Uslova koje je rezultat okolnosti van naše razumne kontrole.
Sada biste tvrdili da su gornje informacije netačne jer nisu van vaše razumne kontrole jer ste potpuno svesni da možete postaviti ograničenja klađenja na svoj sistem dok to radite kada neko koristi bonus sredstva. Ako igrač premaši maksimalni iznos od £10 za bonus sredstva, igra se prekida i igra se zatvara i ništa se ne oduzima od bilansa igrača. Ali umesto toga dozvoljavate igračima da se previše klade u nadi da će izgubiti novac kako biste mogli da zadržite njihovu opkladu. Ovo je očigledno nepravedno i vi kao kazino se ponašate u lošoj nameri.
Ako igrač položi opkladu pri čemu ne može dobiti od nje, opklada bi trebalo da bude poništena i novac će biti vraćen igraču. umesto toga ne obaveštavate igrače, zadržavate njihova sredstva što predstavlja prevaru i efikasno kršite pravilo u nastavku.
9.12 Ako sumnjate da se neko dogovara, vara ili preduzima lažne aktivnosti, prijavite putem e-pošte:
U nastavku pogledajte još jedno pravilo sa vaše veb stranice.
2.6 Ako se spor ne reši na nivou upravljanja kazinom, možete kontaktirati bilo koje nezavisno telo, telo za igre na sreću ili regulatorno telo za licenciranje navedeno na veb lokaciji.
Razgovarao sam sa jednim od vaših agenata za ćaskanje uživo (transkript u prilogu) i pitao ih za detalje oko gore navedenog na koje mi nisu mogli dati odgovor. Opet, sigurno je osoblje upoznato sa odredbama i uslovima.
Ako ste pročitali gore navedeno i razumeli informacije do kojih su svi došli sa vaše veb stranice. Potpuno biste se složili da postoje neke fundamentalne greške u informacijama koje dajete svojim klijentima.
Ne pridržavate se sopstvenih uslova i odredbi i nemate uspostavljene ispravne procedure za zaštitu kupaca kada bi ova pitanja trebalo i mogu da budu postavljena. vi očigledno nepravedno ostvarujete prednost nad kupcima i ne preduzimate ispravne mere da ih zaštitite kada ste dužni da brinete o njima.
Sada, pošto sam pokrenuo niz pitanja u vezi sa mojim nalogom i fundamentalnim nedostacima u vezi sa vašim kazinom. Pokušavam da postignem nagodbu u vezi sa mojim nedavnim povlačenjem.
please see attached second part of email
6. What has happened to the losing bet money which was wagered in 2024? if there is no chance of winning on the bets then the bets should be void and the money be returned to me?
if you as a casino are intending to keep this money, wouldn't you say you are breaching your own terms and conditions.
9.2 The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:
So a question i am raising now is, why if a player makes a bet in excess of this limit they have clearly not read the terms and conditions or have misunderstood and you as a casino have a duty of care to the place to inform them of such bets. (please see below).
9.7 All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
By not informing the players of this you are clearly taking an unfair advantage over the player as there is no real prospect of them keeping any of their winning from the excess therefore again, you are breaking your own rules and committing criminal offences. (please see below)
9.1.2 development of strategies aimed at gaining of unfair winnings;
9.1.3 fraudulent actions against other online casinos or payment providers;
9.1.6 taking part in any criminal activities including money laundering and any offense with criminal repercussions;
9.3 The Company reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful or improper activity, and You agree to cooperate fully with us to investigate any such activity.
Please see below part of your terms and conditions.
8.4. We will not be liable for any breach of these Terms resulting from circumstances beyond our reasonable control.
Now you would argue the above information is incorrect as they are not beyond your reasonable control as you are fully aware that you can put wagering limits on your system as you do this when someone is using bonus funds. If a player exceeds the £10 max on bonus funds then the game is terminated and the game is closed down and nothing is deducted from the players balance. But instead you allow players to bet in excess on the hope that they lose their money so that you can keep their wager. This is clearly unfair and you as a casino are acting in bad faith.
If a player places a bet whereby he cannot gain from it, the bet should be void and the money returned to the player. instead you don't notify players, keep their funds which constitutes fraud and you are breaching the below rule effectively.
9.12 If You suspect a person is colluding, cheating or undertaking a fraudulent activity, please report via email: fraud@neonixcasino.com
Please see below another rule from your website.
2.6 If the dispute is not resolved on the casino management level, You can contact any independent body, gaming authority or licensing regulator listed on the Website.
I have spoken with one of your live chat agents (transcript attached) and asked them for the details surrounding the above to which they could not provide me with an answer. Again, surely staff are aware of the terms and conditions.
If you have read the above and understood the information to which has all come from your website. You would strongly agree that there are some fundamental errors with the information you provide to your customers.
You are not adhering to your own terms and conditions and you do not have the correct procedures in place to protect the customers when these issues should and can be put into place. you are clearly taking an unfair advantage over the customers and not taking the correct measures to protect them when you have a duty of care towards them.
Now seeing as I have raised a number of issues relating to my account and the fundamental flaws relating to your casino. I am trying to come to a settlement relating to my recent withdrawal.
pogledajte poslednji deo e-pošte
Sada, pošto sam pokrenuo niz pitanja u vezi sa mojim nalogom i fundamentalnim nedostacima u vezi sa vašim kazinom. Pokušavam da postignem nagodbu u vezi sa mojim nedavnim povlačenjem.
1. Poštujte iznos povlačenja od £6,000 s obzirom da mi je vaš sistem dozvoljavao da se kladim iznad limita, a ni to nije bio prvi put da sam to uradio. Ja bih ovu stvar smatrao zatvorenom.
2. refundirajte mi sve opklade iznad limita od £50 jer bi ove opklade tehnički bile poništene. ukupan iznos £12,563.
3. vratite mi sve moje depozite jer ste me izneverili na nivoima i niste poštovali proceduru i smernice. ukupno £9,768
4. Povraćaj od 7.768 funti jer mi nije trebalo da bude dozvoljeno da uplatim više od 2.000 funti dok ne budem verifikovan da li se pridržavate svojih uslova i odredbi.
Ako ne postignete dogovor u vezi sa gore navedenim, a i dalje odbijate da mi pomognete. Ne bih imao drugu opciju da odnesem dokaze koje imam Vladi Kurasaa i prijavim navedene stvari.
Takođe neću imati oklevanja da prijavim ovu stvar policiji i bankarskom sistemu kako bih ih obavestio da su moje transakcije bile lažne jer su informacije koje sam dobio pogrešne i nepravedne.
Evo liste stvari u kojima ste me izneverili dok ste koristili vašu veb lokaciju kazina.
1. nije uspeo da identifikuje obrazac klađenja koji je prekršio odredbe i uslove i dozvolili ste im da nastave sve dok gube opklade.
2. nije uspeo da zaštiti dobrobit igrača tako što nije nadgledao obrasce klađenja i dozvolio im da prekrše ove uslove znajući da igra neće moći da pobedi.
3. zadržavanje novca koji pripada kupcima od opklada koje su bile poništene jer nije bilo realnih izgleda za dobitak.
4. Vi kao kazino dobijate nepravednu prednost u odnosu na takve opklade jer ne obaveštavate klijente o nemogućnosti dobitka kada pravite takve opklade i niste uspeli da uspostavite razumne procedure za zaštitu klijenta. odnosno granice nošenja.
5. prekršili brojne odredbe i uslove sa vaše veb stranice.
6. nije postupio u dobroj veri između sebe i kupca.
7 . nije pratio iznose klađenja koje je izvršio klijent.
8. ne da kupcima tačne i ažurne informacije.
Radujem se što ću u bliskoj budućnosti čuti od vas sa rezolucijom.
Srdačan pozdrav Darrell ****
please see last part of email
Now seeing as I have raised a number of issues relating to my account and the fundamental flaws relating to your casino. I am trying to come to a settlement relating to my recent withdrawal.
1. Honour the withdrawal amount of £6,000 seeing as your system allowed me to make bets above the limit and it was not the first time i have done this either. I would consider this matter closed.
2. refund me with all wagers above the £50 limit as these bets would technically be void bets. total amount £12,563.
3. refund me with all my deposits seeing as you have failed me on levels and not followed procedure and guidelines. totalling £9,768
4. A refund of £7,768 as I should not have been allowed to make a deposit above £2,000 until I was verified if you adhered to your own terms and conditions.
If you fail to come to an agreement with regards the above and you still refuse to assist me. I would have no other option to take the evidence I have to the Government of Curacao and report the said matters.
I will also have no hesitation in reporting this matter to the police and the banking system to inform them that my transactions were fraudulent as the information I was given was misleading and unfair.
Here is a list of things you have failed me in whilst using your casino website.
1. failed to identify a betting pattern which breached terms and conditions and you allowed them to continue as long as they are losing bets.
2. failed to protect a players welfare by not monitoring betting patterns and allowing them to breach these terms knowing full well the play would not be able to win.
3. keeping money belonging to customers from bets which were effectively void bets as there was no real prospect of winning.
4. You as a casino are obtaining an unfair advantage to such bets as you are not informing customers of the impossibility of winning when making such bets and you have failed to put into place reasonable procedures to protect the customer. i.e weagering limits.
5. breached numerous terms and conditions from within your website.
6. failed to act in good faith between yourself and the customer.
7 . failed to monitor wagering amounts made by the customer.
8. fail to give customers correct and up to date information.
I will look forward to hearing from you in the near future with the resolution.
Kind regards Darrell ****
Dragi darrellrotherham2017,
Transkript ćaskanja koji ste dodali kao prilog u e-poruci od 15. februara nije mogao da se otvori.
Možete li ga, molim vas, proslediti na obrazac kome možemo da pristupimo i pregledamo?
Možete li da podelite bilo kakvu relevantnu komunikaciju između vas i kazino podrške u vezi sa ovim problemom?
Moj imejl je tomas@casino.guru
Hvala unapred na saradnji.
Dear darrellrotherham2017,
The chat transcript which you included as an attachment in your email from February 15th couldn't be opened.
Could you please forward it to the form we can access and review?
Could you please share any relevant communication between you and casino support regarding the issue?
My email is tomas@casino.guru
Thanks in advance for your cooperation.
Dear darrellrotherham2017,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
poslao sam nekoliko mejlova
i have sent a couple of emails
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Zdravo, da, imejl je od predstavnika veb lokacije.
I nešto novca koji sam položio je uplaćeno na moj poslovni račun.
Takođe, da li sam u pravu kada mislim da kompanija nema licencu za igre u Velikoj Britaniji? Zbog toga radi bez dozvole.
Hi, yes the email is from the website representative.
And some money I've deposited has been done by my business account.
Also, am I correct in thinking that the company doesn't have a UK gaming licence ? Therefore is operating without a licence.
Hvala na strpljenju.
Čini se da kazino radi bez važeće licence na osnovu informacija iz našeg pregleda koje je dostavio naš tim za podatke.
Možete li da objasnite da li ste vi korisnik sredstava koja ste deponovali sa poslovnog računa?
Proverite ugovor za bankovni račun i obavestite me. Ako niste navedeni kao korisnik fonda na računu, možda nećemo moći da se suočimo sa kazinom u vezi sa isplatom vašeg dobitka, bez obzira na naše mišljenje o početnom problemu opisanom u vašoj žalbi.
Cenim vašu saradnju po ovom pitanju.
Thanks for your patience.
The casino seems to be operating without a valid license based on the information from our review supplied by our data team.
Could you please explain if you are the beneficiary of the funds you deposited from the business account?
Please check the contract for the bank account and let me know. If you aren't listed as a beneficiary of the fund on the account, we might not be able to confront the casino regarding the payout of your winnings, regardless of our opinion about the initial issue described in your complaint.
I appreciate your cooperation in this matter.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
