Dragi Khasak,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Nažalost, nisam u mogućnosti da vam pomognem u vezi sa ovim slučajem na osnovu trenutnog opisa događaja i definitivno će mi trebati više informacija. Možete li, molim vas, detaljnije?
- Dozvolite mi da potvrdim, da li je tačno da trenutno ne možete da pristupite svom Nine Vin Casino nalogu?
- Da li kazino trenutno drži neka sredstva?
- Šta predstavlja sporni iznos?
Ako postoji bilo kakva relevantna komunikacija između vas i kazina koja bi mogla da pruži uvid u ovaj problem, odmah je prosledite na petronela.k@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite svoj problem što je pre moguće. Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Petronela
Dear khasak,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
- Let me confirm, is it accurate that you're currently unable to access your Nine Win Casino account?
- Are there any funds currently being held by the casino?
- What does the disputed amount represent?
If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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