Dragi Sadafnaz365
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Imajte na umu da je davanje lažnih ličnih podataka apsolutno zabranjeno u svim onlajn kazinima.
https://ninevin.com/terms
5.7. Sve informacije koje pružite ninevin.com tokom perioda važenja ovog ugovora su istinite, potpune i tačne, i vi ćete odmah obavestiti ninevin.com o svakoj promeni takvih informacija.
Pošto ste uneli ime i datum rođenja svog muža, napravili ste nalog koji krši pravila kazina. U onlajn kazinu, morate koristiti svoje lične podatke prilikom registracije naloga i deponovati koristeći metode plaćanja pod vašim imenom. Ako to ne uradite, nećete moći da dovršite verifikaciju, a vaše stanje može biti zaplenjeno.
Obavestite me ako postoje neke druge informacije koje nisam uzeo u obzir, inače će vaša žalba biti odbijena kao neopravdana.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Sadafnaz365
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos.
https://ninewin.com/terms
5.7. All information that you provide to ninewin.com during the term of validity of this agreement is true, complete, and correct, and you shall immediately notify ninewin.com of any change of such information.
Since you entered your husband's name and date of birth, you created an account which breaks the casino's rules. In an online casino, you must use your own personal information when registering an account and deposit using payment methods under your name. Failure to do so will cause you to not be able to complete verification and your balance might be confiscated.
Please let me know if there is any other information I haven't considered, otherwise, your complaint will be rejected as unjustified.
Thank you in advance for your reply.
Best regards,
Tomas
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