NaslovnaPritužbeNineCasino - Igrač se suočava sa segmentiranim isplatama dobitaka i ponovljenim blokadama naloga.
NineCasino - Igrač se suočava sa segmentiranim isplatama dobitaka i ponovljenim blokadama naloga.
Automatski prevedeno:
Iznos:
Mex$102.000
NineCasino
Index sigurnosti:Visok
Sigurnosni indeks
Kazina sa visokim indeksom sigurnosti obično imaju veliki broj posetilaca i mali broj nerešenih pritužbi. Igrači mogu očekivati da će igrati sigurno i da će prema njima dobro postupati u kazinima sa visokim indeksom sigurnosti.
Poslato:
08/05/2024
|
Slučaj je zatvoren : 08/07/2024
Slučaj je zatvoren
Naša presuda
Igrač je prestao odgovarati
ODBIJENO
Rezime slučaja
pre 4 meseci
Prevod
The player from Mexico had been receiving payouts in segments and experiencing temporary account deactivations in between. The player had an outstanding balance of 102,000 Mexican pesos, and every withdrawal request resulted in account blockage without explanation. The issue was resolved after the player provided the necessary bank statement in PDF format, leading to the approval of his documents. The casino processed the refund through cryptocurrencies, specifically Ethereum (ETH), and confirmed the successful transaction. The complaint was closed due to a lack of final confirmation from the player.
Igrač iz Meksika je primao isplate u segmentima i doživljavao privremene deaktivacije naloga između. Igrač je imao neplaćeni iznos od 102.000 meksičkih pezosa, a svaki zahtev za povlačenje rezultirao je blokadom računa bez objašnjenja. Problem je rešen nakon što je igrač dostavio neophodan izvod iz banke u PDF formatu, što je dovelo do odobrenja njegovih dokumenata. Kazino je obradio povraćaj preko kriptovaluta, posebno Ethereum (ETH), i potvrdio uspešnu transakciju. Žalba je zatvorena zbog nedostatka konačne potvrde od igrača.
Zdravo, moje ime je Carlos Ignacio ****, igrač Ninecasino.com, pre nekoliko meseci sam osvojio veliku nagradu na platformi i platili su mi kako su hteli, platili su mi deo i deverifikovali moj račun, ja vratite da proverite i blokiraju me, ostalo mi je samo 102 hiljade meksičkih pezosa da podignem, a kada zatražim povlačenje blokiraju mi nalog, ne obaveštavaju me samo da više neću moći da ga koristim i svoj novac ne daju mi informacije. Da sam izgubio, niko ništa ne bi rekao, ali da sam pobedio, imam pravo da naplatim svoj novac. Neka pobedi sredinom februara.
Hello, my name is Carlos Ignacio ****, Ninecasino.com player, a few months ago I won a big prize on the platform and they have paid me as they wanted, they pay me a portion and they deverify my account, I return to verify and they block me, I only have 102 thousand Mexican pesos left to withdraw, and when I request my withdrawal they block my account, they do not inform me because only that I will no longer be able to use it and my money they do not give me information. If I had lost, no one would say anything, but if I won, I have the right to collect my money. May he win in mid-February.
Hola mi nombre es Carlos Ignacio ****, jugador de Ninecasino.com, desde hace unos meses que gane un premio grande en la plataforma y me han pagado conforme ellos han querido, me pagan una parte y me desverifican la cuenta, vuelvo a verificar y me bloquean, solo me faltan 102 mil pesos mexicanos por retirar, y cuando solicito mi retiro ellos me bloquean mi cuenta, no me informan porque solo que ya no la podre utilizar y mi dinero no me dan información. Si yo hubiera perdido nadie dice nada pero gane estoy en mi derecho de cobrar mi dinero. Que gane a mediados de febrero.
Zdravo Tomas, moj prvi dan u kazinu devet je bio 13. januara 2024. u 15:39 i moj prvi depozit je bio 200 meksičkih pezosa bez bonusa, a kako sam gubio i pobeđivao, ponovo sam učitavao, nisam mogao da se povučem dok nisam verifikovao sam svoj broj 17. januara 2024. godine, sa ovim sam bio igrač više od tri meseca, polovina je bila blokirana dan pre 7. maja 2024. u 21:59.
Moje omiljene igre su:
* Big Bass Noć veštica.
*Bigger bas Blizzard Chrismas Catch.
*Floating Dragon Dragon Boat Festival Hold and Spin.
Postoje tri utakmice koje su uvek privlačile moju pažnju u kojima sam se uvek fokusirao posebno na poslednje dve, a to su profit koji sam akumulirao i najveći deo zadržanog bilansa, a to je 102 hiljade meksičkih pezosa u nacionalnoj valuti.
Ne stvarajte ravnotežu igrajući rulet, sport ili igre uživo, već samo slotove 🎰. Svoj dobitak nisam dobio uz pomoć bonusa, uvek sam prilikom podizanja profita otkazao akumulirani bonus i prilikom deponovanja nisam tražio bonus na depozit, pošto mi je bilo vrlo malo i veoma teško da dobijem neki profit sa njim .
Dana 10. maja 2024. u 15:07, osvojio sam veliki iznos u Floating Dragon Dragon Boat Festival Hold and Spin igri, dobio sam ribu od 200.000 k2 i igra mi je dala samo maksimum od 399.960 meksičkih pezosa osim toga Već sam imao više akumuliranog bilansa u toj igri u svom bonus roll-u i rekao sam dobro, u redu, možda je to najbolje u igri.
Podigao sam sav svoj novac ali sistem ga je otkazao jer sam mogao da povlačim samo u delovima prema kazinu jer mesečno ili nedeljno ili po danu dozvoljava samo određeni limit.
„Teško ljudima koji zarađuju više i trpe iskušenje da bi dobili platu.
Moje iskušenje počinje kada povučem deo i traži od mene da verifikujem svoj nalog, traži od mene ili potvrdu o depozitu u kazino, sliku mog izvoda računa, fotografije mog INE, fotografije mojih kreditnih kartica, ovako Provodim nedelje i mesece i uspevam da sakupim većinu. Dok ne vidim da više ne odobravaju moje metode verifikacije ✅ ❌ ☑. Razgovaram sa podrškom, oni me podržavaju ali uvek odbijaju moje metode, bilo je trenutaka kada sam ih odobravao, pokušavao da se povučem i oni su otkazali povlačenje i verifikaciju. Pojašnjavam da koristim tri načina plaćanja:
Kartica 💳 BanCoppel kreditna, BanCoppel debitna i Uala kreditna kartica. Sve u svoje ime, i izvršio sam svoja povlačenja na svoj BanCoppel debitni račun, koji je takođe na moje ime.
Dan ranije, 7., otišao sam da razgovaram sa podrškom za onlajn ćaskanje kazino, pomogla mi je gospođa po imenu Flavija i rekao sam joj da ako mogu sebi da pomognem da saznam zašto moj nalog još nije verifikovan po deseti put od odbijaju moja dokumenta Pošto tražim polaganje mog povlačenja na račun na svoje ime, kažem vam da već nekoliko dana čekam na odobrenje dokumenata koji su već odobreni u prošlosti. Tražili su od mene izjavu o depozitu od 10 hiljada pezosa koje sam položio da igram 10. februara ove godine i fotografije moje kreditne kartice 💳. Stvari koje ne bi trebalo da traže pošto su na moje ime i već su nekoliko puta verifikovane, čak mogu da napravim video kako otvaram svoju Uala banku i prikazujem depozit koji sam dao u kazino i aplikaciju pod mojim imenom 📛. Čak imam i ugovor za svoj Uala račun.
Gospođa me zamoli na trenutak da proverim svoj izvod i kaže mi da mi je nalog deaktiviran i da se ništa ne može uraditi, pitam je šta sam pogrešio? a ona se samo ograničava na to da mi bez argumenata kaže „da su otkriveni problemi u vezi sa igrom, Karlose.
To krši naše uslove i odredbe, koje možete pronaći na sledećem linku: https://ninecasino.com/es/terms."
-Da sam izgubio na kocki, da sam izgubio ne bih se žalio ni na šta, ali oni se ograničavaju na to da me omalovažavaju bez objašnjenja i oduzimaju novac koji dobijem bez objašnjenja. Nije fer, srećom sam se radovao 🍀 Imao sam planove, nikad nisam mislio da će me ovako opljačkati.
To je 102 hiljade pezosa novca sa kojim bih mogao da promenim svoj život.
Hello Tomas, my first day at casino nine was on January 13, 2024 at 3:39 pm and my first deposit was 200 Mexican pesos without a bonus, and as I was losing and winning I was reloading, I couldn't withdraw until I verified my count on January 17, 2024, with this I was a player for more than three months, half being blocked the day before May 7, 2024 at 9:59 Pm.
My favorite games are:
*Big Bass Halloween.
*Bigger bass Blizzard Chrismas Catch.
*Floating Dragon Dragon Boat Festival Hold and Spin.
There are three games that always caught my attention in which I always focused especially on the last two, which are the profits that I accumulated and the majority of the retained balance, which is 102 thousand Mexican pesos national currency.
Do not build up balance playing roulette, sports, or live games, only slots 🎰. I did not get my winnings with the help of a bonus, always when withdrawing profits I canceled the accumulated bonus and when depositing I did not ask for a deposit bonus, since it was very little and very difficult for me to get some profit with it.
On May 10, 2024 at 3:07 Pm, I won a large amount in the Floating Dragon Dragon Boat Festival Hold and Spin game, I got a fish of 200,000 x2 and the game only gave me its maximum of 399,960 Mexican pesos apart from that I already had more accumulated balance in that game in my bonus roll and I said well, okay, maybe it's the best of the game.
I withdrew all my money but the system canceled it because I could only withdraw in parts according to the casino because per month or per week or per day it only allows a certain limit.
"Woe betide the people who earn more and suffer an ordeal to get paid."
My Ordeal begins when I withdraw a part and it asks me to verify my account, it asks me for either a deposit receipt to the casino, a photo of my account statement, photos of my INE, photos of my credit cards, this is how I spend weeks and months and I manage to collect most of it. Until I see that they are no longer approving my verification methods ✅ ❌ ☑️. I talk to support, they support me but they always reject my methods, there were times when I approved them, tried to withdraw and they canceled the withdrawal and verification. I clarify that I use three payment methods:
Card 💳 BanCoppel credit, BanCoppel debit and Uala credit card. All in my name, and I made my withdrawals to my BanCoppel debit account, which is also in my name.
The day before, the 7th, I went to talk to the online chat casino support, a lady named Flavia helped me and I told her that if I could help myself to find out why my account has not yet been verified for the tenth time since they reject my documents Since I request the deposit of my withdrawal to an account in my name, I tell you that I have been waiting for several days for the approval of documents already approved in the past. They asked me for my deposit statement of 10 thousand pesos that I deposited to play on February 10 of this year and photos of my credit card 💳. Things that they should not ask for since they are in my name and had already been verified several times, I can even make a video how I open my Uala bank and showing the deposit I made to the casino and the application under my name 📛. I even have the contract for my Uala account.
The lady asks me for a moment to check my account statement and tells me that my account is deactivated and there is nothing that can be done, I ask her, what did I do wrong? and she only limits herself to telling me without arguments "that problems related to the game were detected, Carlos.
That violates our terms and conditions, which you can find at the following link: https://ninecasino.com/es/terms."
-If I had lost at gambling, if I lost I would not complain about anything but they limit themselves to belittling me without giving me explanations and taking away the money I win without explanations. It's not fair, I was happy with my luck 🍀 I had plans, I never thought they would rob me like this.
That's 102 thousand pesos of money that I could change my life with.
Hola Tomas, mi primer día en el casino nine fue el 13 de Enero del 2024 a las 3:39 pm y mi primer depósito fue de 200 pesos mexicanos sin bono, y conforme fui perdiendo y ganando hiba recargando, no pude retirar hasta verificar mi cuenta el dia 17 de Enero del 2024, con esto fui jugador más de tres meses imedio siendo bloqueado el día de antier 7 de Mayo del 2024 a las 9:59 Pm.
Mis juegos Favoritos son:
*Big Bass Halloween.
*Bigger bass Blizzard Chrismas Catch.
*Floating Dragon Dragón Boat Festival Hold y Spin.
Son tres juegos que siempre llamaron mi atención en los cuales siempre me enfoque en especial los dos últimos, los cuales son las ganancias que fui acumulado y la mayor parte del saldo retenido que son 102 mil pesos mexicanos moneda nacional.
No junte saldo jugando ruleta, ni deportes, ni juegos en vivo solo tragamonedas 🎰. No conseguí mis ganancias con la ayuda de un bono siempre al retirar ganancias cancelaba el bono acumulado y al depositar no pedía bono por depósito, ya que se me hacía muy poco y muy difícil lograr sacar algo de ganancia con este.
El 10 de Mayo del 2024 a las 3:07 Pm, ganó una cantidad grande en el juego Floating Dragon Dragón Boat Festival Hold y Spin, me salió un pez de 200,000 x2 y el juego solo su máximo me de 399,960 pesos mexicanos aparte de que ya llevaba en dicho juego más saldo acumulado en mi tirada de bonus y dije bueno está bien es lo maximo del juego a lo mejor.
Retiro todo mi dinero pero me lo cancela el sistema porque solo pude retirar por partes según el casino porque al mes o a la semana o al dia solo permite un sierto límite.
"Pobre de la gente que gana más cantidad y sufre un calvario para cobrar."
Empieza mi Calvario cuando retiro una parte y me pide verificar mi cuenta, me pide ya sea un comprobante de depósito al casino, una fotos de mi extracto de cuenta, fotos de mi INE, fotos de mi tarjetas de crédito, asi voy pasando semanas y meses y logro cobrar la mayor parte. Hasta que veo que ya no me empiezan a aprobar mis métodos de verificación ✅ ❌ ☑️. Hablo con soporte me apoya pero siempre me rechazan mis métodos, había veces que me los aprobaba intento retirar y me cancelan el retiro y la verificación. Aclaro que use tres métodos de pago:
Tarjeta 💳 BanCoppel crédito, débito BanCoppel y Uala tarjeta de crédito. Todas a mi nombre, y mis retiros los hacía a mi cuenta de débito BanCoppel que es a mi nombre igualmente.
El día de antier 7 de mayor me dirijo a hablar a soporte de casino el chat online, me atiende una Srta llamada Flavia y le platico que si me pude apoyar a saber porque aún no es verificada mi cuenta por decima vez ya que rechazan mis documentos siendo que el depósito de mi retiro lo solicito a una cuenta a mi nombre, le platico que llevo varios días esperando la aprobación de documentos ya aprobados en el pasado. Me solicitaron mi extracto de depósito de 10 mil pesos que deposite para jugar el 10 de febrero de este año y fotos de mi tarjeta de crédito 💳. Cosas que no deberían pedir siendo que están a mi nombre y ya habían verificado varias veces, puedo hacer hasta un video como abro mi banca de Uala y enseñando el depósito que realice a el casino y la aplicación bajo mi nombre 📛. Tengo hasta el contrato de mi cuenta Uala.
La Srta. Me pide un momento para checar mi estado de cuenta y me indica que mi cuenta se encuentra desactivada y no hay nada que se pueda hacer, yo le pregunto ¿que hice mal? y ella solo se limita a decirme sin argumentos "que se detectaron problemas relacionados con el juego, Carlos.
Eso viola nuestros términos y condiciones, los cuales puedes encontrar en el siguiente enlace: https://ninecasino.com/es/terms."
-Yo si hubiera perdido en el juego de azar, se perder no me quejaría de nada pero ellos se limitan a menospreciarme no dándome explicaciones y a quitarme el dinero que gane sin explicaciones. No es justo yo estaba feliz con mi suerte 🍀 tenía planes nunca creí que me robarían de esta manera.
Son 102 mil pesos dinero que con ellos podría cambiar mi vida.
Hvala vam puno, carlosignacio, što ste dali potrebne informacije. Vašu žalbu ću sada preneti kolegi Stefanu ( stefan.m@casino.guru ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, carlosignacio, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Zaista cenimo što ste odvojili vreme da nas obavestite o ovom problemu.
Prema našoj proceduri, igrač mora da završi verifikaciju naloga. Pošto je nalog za igru zatvoren, kontaktirali smo igrača putem mejla sa zahtevom da priloži potrebna dokumenta za verifikaciju i naknadno povlačenje. Igrač nije poslao sva potrebna dokumenta.
Poštovani carlosignacio, kako biste nastavili sa radom na vašem zahtevu, molimo vas da pratite uputstva i dostavite nam dokument koji nedostaje putem e-pošte. Hvala vam.
Nadamo se Vašem razumevanju.
Srdačan pozdrav,
NineCasino tim.
Hello, dear all!
We really appreciate you taking the time to let us know about this issue.
According to our procedure the player has to complete the account verification. Since the gaming account was closed, we contacted the player via email with the request to attach the necessary documents for verification and subsequent withdrawal. The player did not send all the necessary documents.
Dear carlosignacio, in order to continue working on your request, please kindly follow the instructions and provide us with the missing document via email. Thank you.
Nažalost, još nismo dobili odgovor od vas sa traženim dokumentima. Da bismo nastavili da obrađujemo vaš zahtev, neophodno je da nam dostavite dokumente koje smo tražili.
Molimo pošaljite tražene dokumente putem e-pošte što je pre moguće. Kada dobijemo neophodnu dokumentaciju, moći ćemo da nastavimo dalje i da vam dodatno pomognemo u vezi sa vašim zahtevom.
Srdačan pozdrav,
NineCasino tim.
Dear carlosignacio,
Unfortunately, we have not yet received a response from you with the requested documents. In order for us to continue processing your request, it is essential that you provide the documents we have asked for.
Please send the requested documents via email as soon as possible. Once we have received the necessary documentation, we will be able to move forward and assist you further with your request.
Hvala vam za vaše napore. Međutim, naši stručnjaci su zatražili da dostavite bankovni izvod u PDF formatu, koji će potvrditi depozite koje ste napravili kod nas. Molimo Vas da ponovo pažljivo pročitate naše pismo i dostavite traženi dokument. Hvala vam.
Nadamo se Vašem razumevanju.
Srdačan pozdrav,
NineCasino tim.
Dear carlosignacio,
Thank you for your efforts. However, our specialists have requested that you provide a bank statement in PDF format, which will confirm the deposits you have made with us. Please read our letter again carefully and provide the requested document. Thank you.
Razumem da vas ovo mora frustrirati, ali ćete morati da dostavite kazinu traženi izvod iz banke da biste potvrdili svoje depozite. Obavestite me kada kazinu dostavite potrebnu dokumentaciju.
Čekaću vaš odgovor.
Hello carlosignacio,
I understand this must be frustrating for you but you will have to provide the casino with the requested bank statement to verify your deposits. Please, let me know once you provide the casino with the necessary documentation.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear carlosignacio,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Želim da se izvinim zbog kašnjenja u dostavljanju tražene dokumentacije. Cenim vaše strpljenje i razumevanje po ovom pitanju.
Zadovoljstvo mi je da vas obavestim da sam sada dobio bankovni izvod u PDF formatu koji potvrđuje depozite izvršene mojom Uala kreditnom karticom tokom meseca februara 2024.
Prilažem traženi dokument na pregled.
Razumem važnost ovog procesa, ali takođe smatram da može biti pomalo frustrirajuće za pobednika 🏆 da preuzme svoju nagradu na platformi.
Hvala vam na pažnji i razumevanju, šaljem vam mejlom svoje podatke i izabrani dokument kako biste mogli da potvrdite zakonitost pomenutog depozita 10. februara 2024.
S poštovanjem,
Carlos Ignacio Luna Gomez
Dear NineCasino Team,
I want to apologize for the delay in providing the requested documentation. I appreciate your patience and understanding in this matter.
I am pleased to inform you that I have now obtained the bank statement in PDF format confirming the deposits made with my Uala credit card during the month of February 2024.
I attach the requested document for your review.
I understand the importance of this process, but also consider that it can be somewhat frustrating for a winner 🏆 to claim their prize on the platform.
Thank you for your attention and understanding, I am sending you by email my information and the selected document so that you can attest to the legality of said deposit on February 10, 2024.
Sincerely,
Carlos Ignacio Luna Gomez
Estimado equipo de NineCasino,
Quiero disculparme por la demora en proporcionar la documentación solicitada. Agradezco su paciencia y comprensión en este asunto.
Me complace informarles que ya he obtenido el extracto bancario en formato PDF que confirma los depósitos realizados con mi tarjeta de crédito Uala durante el mes de febrero de 2024.
Adjunto el documento solicitado para su revisión.
Entiendo la importancia de este proceso, pero también consideren que puede ser algo frustrante para un ganador 🏆 reclamar su premio en la plataforma.
Gracias por su atención y comprensión, les envío por correo electrónico mis datos y el documento seleccionado para que puedan dar fé y legalidad de dicho deposito el 10 de febrero del 2024.
Dobili smo vaša dokumenta, hvala! Odobreni su i sada smo spremni da refundiramo preostala sredstva na vašem računu. Čekamo potvrdu o detaljima poštom i moći ćemo da počnemo sa obradom povraćaja sredstava.
Srdačan pozdrav,
NineCasino tim.
Hello, carlosignacio!
We have received your documents, thank you! They were approved and now we are ready to refund the funds remaining in your account. We are awaiting confirmation of the details by mail and will be able to begin processing the refund.
Hvala na poruci gospodine Stefane. Kazino NineCasino je odlučio da mi nadoknadi troškove putem kriptovaluta, ja sam se opredelio za Ethereum (ETH) valutu i uveren sam da će ovaj metod omogućiti brže plaćanje. Iako je moj način plaćanja u kazinu bio u lokalnoj meksičkoj valuti, oni će mi nadoknaditi troškove u kriptovalutama.
Već sam pratio uputstva i poslao sam informacije o svom Ethereum novčaniku NineCasinu e-poštom. Nadam se da ću uskoro dobiti uplatu i potvrdu e-pošte kako bih mogao da vas obavestim o CasinoGuru-u.
Čekam potvrdu i sve ostale potrebne detalje.
Veliki pozdrav,
Karlos Ignacio Luna Gomez
Hello,
Thank you for your message Mr. Stefan. The NineCasino casino has decided to reimburse me through cryptocurrencies, I opted in the Ethereum (ETH) currency, and I am confident that this method will allow for a faster payment. Although my payment method to the casino was in local Mexican currency, they will reimburse me in cryptocurrencies.
I have already followed the instructions and emailed my Ethereum Wallet information to NineCasino. I hope to receive the payment and confirmation email soon so I can inform you about CasinoGuru.
I am waiting for confirmation and any other necessary details.
Greetings,
Carlos Ignacio Luna Gomez
Hola,
Gracias por tu mensaje Sr. Stefan. El casino NineCasino ha decidido reembolsarme a través de criptomonedas, yo opte en la divisa Ethereum (ETH), y confío en que este método permitirá un pago más rápido. Aunque mi método de pago al casino fue en moneda local mexicana, ellos me reembolsarán en criptomonedas.
Ya he seguido las instrucciones y he enviado por correo electrónico la información de mi Wallet de Ethereum a NineCasino. Espero recibir el pago y el correo de confirmación pronto para poder informar a ustedes CasinoGuru.
Quedo a la espera de la confirmación y cualquier otro detalle necesario.
Obaveštavamo vas da smo već prosledili zahtev našem odeljenju za finansije i pokušavamo da obradimo povraćaj novca što je pre moguće. Čim povraćaj novca bude uplaćen, obavestićemo vas.
Nadamo se vašem razumevanju i hvala vam na strpljenju.
Srdačan pozdrav,
NineCasino tim.
Hello,
We inform you that we have already forwarded the request to our finance department and are trying to process the refund as soon as possible. As soon as the refund is paid, we will notify you.
We hope for your understanding and thank you for your patience.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear carlosignacio,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
