Deponovao sam i igrao sa devet kazina u raznim prilikama tokom poslednjih godinu dana. Juče sam pobedio i odlučio da unovčim 1400 CHF. Živim u Engleskoj i moja adresa na nalogu je moja engleska adresa (i nakon zahteva za povlačenje morao sam da otpremim dokumente koji su odmah odobreni tako da je moj nalog/bio potpuno verifikovan).
Ne mogu da se setim zašto, ali piše da sam odabrao Švajcarsku kao svoju zemlju kada sam se registrovao, stoga je moja valuta CHF, ali to ne bi trebalo da bude problem jer su u potpunosti verifikovali moj nalog pre povlačenja.
Otkako sam pogledao njihove T & C-ove i kaže da igračima iz UK nije dozvoljeno da deponuju ili igraju igre sa pravim novcem.. ali su mi dozvolili da deponujem i igram igre sa pravim novcem (i verifikovao svoj nalog) do tačke kada Ja sam se povukao.
moj nalog nije odmah zatvoren. Moja isplata je bila na čekanju i rekli su da vrše provere (tada sam otišao i video uslove i počeo da se naglašavam, ali moj račun je verifikovan pa sam mislio da će biti u redu.
danas sam pokušao da se prijavim i dozvoljeno mi je da odem na njihovu veb stranicu i skrolujem kroz glavnu početnu stranicu, ali mi ne dozvoljava da fizički kliknem na prijavu ili na ćaskanje uživo.
Pretpostavljam da su zatvorili moj nalog / IP adresu i nameravaju da zadrže moj dobitak, ali sigurno mi dospevaju sredstva nakon što mi DOZVOLE da uplatim, igram i verifikujem svoj nalog u potpunosti. Od tada nisam menjao svoje podatke, ali sada se plašim najgoreg nakon što ignorišu moje mejlove i poruke na društvenim mrežama.
1400 je ogromna suma novca za mene ne razumem kako su mogli da mi dozvole da uplatim a da ne podignem?? Apsolutna prevara!
Ne znam kako da nastavim jer sumnjam da će odgovoriti na e-poštu (i nisu mi poslali e-poštu u vezi sa mojim nalogom za koji bih mislio da bi da je zatvoren.
pa vas molim da mi neko pomogne da povratim svoj račun i dobitke i da me obavesti o tome gde se nalazim.
Hvala vam
i have deposited and played with nine casino on various occasions over the last year or so. Yesterday I won and decided to cash out 1400 CHF. I live in England and my address on the account is my English address ( and upon requesting withdrawal I had to upload documents which were approved instantly so there my account is / was fully verified).
I can’t remember why but it says i selected Switzerland as my country when I signed up hence why my currency is CHF, but this should not be an issue as they fully verified my account prior to withdrawal.
ive since looked at their Ts & Cs and it states that players from UK are not allowed to deposit or play real money games.. but they have allowed me to deposit and play real money games ( and verified my account) up until the point where I have withdrawn.
my Account was not closed immediately. My cashout was pending and said they were performing checks ( this is when I went and saw the terms and conditions and started to stress, but my account was verified so thought it would be fine.
today I have tried to log in and I am allowed to go onto their website and scroll through the Main home page but it won’t let me physically click log in, or click on live chat.
I presume they have closed my account / ip address and intend on keeping my winnings but surely I am due my funds after they LET me deposit, play and verify my account fully. I haven’t changed my details since but now I fear for the worst after they are ignoring my emails and messages on social media.
1400 is a huge amount of money to me I don’t understand how they could let me deposit but not withdraw?? Absolute scam!
I don’t know how to proceed as I highly doubt they will reply to an email ( and haven’t emailed me regarding my account which I would have thought they would if it was closed.
so please could anyone help to assist me in getting my account and winnings back and inform me of where I stand.
thank you
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