Dragi jignick,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Proverio sam uslove i odredbe kazina, i evo šta sam našao: https: //ninecasino.com/terms
6.8. Kompanija ne prihvata uplate trećih lica. Depoziti se mogu izvršiti samo sa bankovnog računa, bankovne kartice, e-novčanika ili drugog načina plaćanja registrovanog na vaše ime. Ako se tokom bezbednosnih provera utvrdi da ste prekršili ovaj uslov, vaš dobitak će biti zaplenjen, a originalni depozit će biti vraćen vlasniku računa za plaćanje. Kompanija ne preuzima odgovornost za izgubljena sredstva deponovana sa računa trećih lica. Kompanija zadržava pravo da telefonira na broj koji je naveden u nalogu igrača, koji, prema sopstvenom nahođenju, može činiti neophodan deo KIC procedure. Dok se račun igrača u potpunosti ne verifikuje, isplate neće biti obrađene. (...)
Štaviše, pogledajte naš Kodeks poštenog kockanja za igrače https://casino.guru/fair-gambling-codek-for-plaiers :
"Plaćanja
Za depozite i isplate treba da koristite samo bankovne račune i kreditne kartice koje se drže na vaše ime. Ako to ne uradite, možete upasti u nevolje kada pokušavate da izvršite povlačenje. Ovo pravilo je uglavnom na snazi kako bi se sprečila zloupotreba kreditnih kartica, a takođe i zbog međunarodnih propisa protiv pranja novca."
Imajte na umu da je ovo pravilo prekršeno. Kazina mogu dozvoliti neke izuzetke kada deponuju ili povlače sredstva koristeći zajedničku karticu ili se ova mogućnost unapred saopšti. Tehnički je veoma teško proveriti ko je vlasnik načina plaćanja u fazi deponovanja. Ovo se može proveriti samo tokom verifikacije naloga, što se obično radi kada se traži povlačenje. Stoga je odgovornost igrača da koristi samo dozvoljene načine plaćanja.
Ako niste u mogućnosti da dokažete da ste legitimni vlasnik načina plaćanja i niste dobili odobrenje od kazina koje vam dozvoljava da koristite metod plaćanja treće strane, bojim se da ne možemo mnogo da uradimo za ti.
Hvala vam unapred na odgovoru i razumevanju.
Srdačan pozdrav,
Tomas
Dear jignick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions of the casino, and this is what I found: https://ninecasino.com/terms
6.8.The Company does not accepted third party payments. Deposits can only be made from a bank account, bank card, e-wallet, or other payment method registered in your own name. If it is determined during security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company does not claim responsibility for the lost funds deposited from third party accounts. The Company reserves the right to make a phone call to the number provided in the player's account, which, at the Company's own discretion, can form a necessary part of the KYC procedure. Until the player's account is fully verified, no cashouts will be processed. (...)
Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Tomas
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