Vaša žalba, koja je prvobitno podneta u avgustu, bila je na našem pregledu. Napravio sam nekoliko zahteva za vaše kompletne bankovne izvode da potkrepim naše napore da pokažemo kazinu da vam deponovana sredstva nisu vraćena. Važno je naglasiti da je bez obezbeđivanja ovih bankovnih izvoda naša sposobnost da predstavimo čvrste dokaze u osporavanju North Casino-a značajno otežana. Poštujem vašu odluku da ne nastavljate dalje sa ovim slučajem, ali je bitno napomenuti da je naša pomoć najefikasnija kada korisnici aktivno sarađuju.
Nažalost, uprkos našim naporima, odlučili ste da više ne vodite ovaj slučaj. Iako bih voleo da smo mogli da pružimo više pomoći u rešavanju ovog pitanja, razumem i poštujem vaš izbor. Imajte na umu da vam ostajemo na usluzi i ako u budućnosti naiđete na probleme sa nekim drugim kazinom, ne ustručavajte se da se obratite.
Iz gore navedenih razloga, ne preostaje mi ništa drugo nego da zatvorim ovu žalbu. Hvala vam na razumevanju, a ako bude bilo kakvih daljih događaja ili nedoumica, slobodno nas kontaktirajte.
Your complaint, initially submitted in August, has been under our review. I've made several requests for your complete bank statements to substantiate our efforts in demonstrating to the casino that the deposited funds were not returned to you. It's important to emphasize that without the provision of these bank statements, our ability to present solid evidence in challenging the North Casino is significantly hindered. I respect your decision not to proceed further with this case, but it's essential to note that our assistance is most effective when users actively cooperate.
Regrettably, despite our efforts, you've opted not to pursue this case any further. While I wish we could have provided more assistance in resolving this matter, I understand and respect your choice. Please know that we remain at your service, and if you encounter issues with any other casino in the future, don't hesitate to reach out.
For the reasons mentioned above, I am left with no option but to close this complaint. Thank you for your understanding, and if there are any further developments or concerns, feel free to contact us.
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