Dragi martinnagle6,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Nova88 kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li da navedete koje vrste igrica ste igrali? Da li su to bili slotovi, kazino igre uživo ili sportsko klađenje?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Da li sam dobro razumeo da ste uspešno prošli KIC verifikaciju identiteta?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 800 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear martinnagle6,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Nova88 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify what kinds of games you played? Was it slots, live casino games, or sports betting?
Have you accumulated your winnings with or without an active bonus?
Do I understand correctly that you successfully passed the KYC identity verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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