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Good evening, I am having a problem with my verification and withdrawal. I deposited money with a master card and when I go to withdraw with the same master card and the same iban acc it won't let me and says that I have to make a withdrawal the same way I made a deposit, I try the bank transfer and it doesn't allow me with the card to make a withdrawal for no reason because I did not make a deposit in the same way. I tried to make a deposit with skrill and it says I can't make a deposit with this mastercard for no reason. if you can help me please, the amount I want to withdraw is 460 euros

Dear mariospolyzos8,

Thank you very much for submitting your complaint and forwarding the relevant screenshots. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear mariospolyzos8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

you can close it

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mariospolyzos8, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru