Dragi kazino guru i hanemannroman,
Hvala vam što ste nam se obratili.
Pregledali smo upit kupca i račun igrača je isključen prema našoj standardnoj proceduri. Posvećeni smo odgovornom kockanju i želimo da odgovorimo na svaki upit u najkraćem mogućem roku. Važno je napomenuti da su kupci dužni da podnesu zvaničan zahtev našem specijalizovanom timu na navedenu e-mail adresu za obradu samoisključenja. Neophodno je pojasniti da tokom perioda čekanja na samoisključenje, igrač preuzima isključivu odgovornost za bilo koju aktivnost naloga.
Naša posvećenost efikasnoj obradi svih zahteva ostaje čvrsta, a ovaj konkretan slučaj je primer naše posvećenosti blagovremenom rešavanju. Kao što je navedeno u našim Uslovima i odredbama, nakon registracije, kupac je saglasan da se pridržava naših smernica.
Ipak, imajte na umu da postoji tehnički vremenski okvir neophodan za ispunjavanje zahteva jer postoji specijalizovani tim koji se lično bavi svakim slučajem. Igrač je koristio besplatne okrete pre nego što je isključenje primenjeno i pošto je primljena potvrda. Ovi besplatni okreti ne zahtevaju depozit i dobijaju se po nahođenju igrača prikupljanjem na kartici Misije. Kada je korisnik dobio potvrdu putem e-pošte od odgovarajućeg tima, njegov nalog više nije bio aktivan.
Kao što vidite na snimcima ekrana korisnika, prvi za samoisključivanje je snimljen u 11:33, a drugi koji je on postavio snimljen je u 10:45, što dokazuje da je isključenje primenjeno nakon što je koristio besplatne okrete .
Nadamo se da su ove informacije dovoljne. Ne ustručavajte se da nas kontaktirate za sva buduća pitanja.
Srdačan pozdrav,
PalmSlots Casino
Dear Casino Guru and hanemannroman,
Thank you for reaching out to us.
We have reviewed the customer’s inquiry and the player's account has been excluded according to our standard procedure. We are dedicated to responsible gambling and aim to respond to every enquiry promptly. It is important to note that customers are required to submit a formal request to our specialized team to the provided e-mail address for the processing of self-exclusion. It is necessary to clarify that during the period of pending self-exclusion, the player takes sole responsibility for any account activity.
Our commitment to efficiently processing all requests remains firm, and this specific case is an example of our dedication to timely resolution. As outlined in our Terms & Conditions, upon registration, the customer agrees to comply with our policies.
Nevertheless, please understand that there is a technical timeframe necessary to fulfill the request as there is a specialized team that personally handles each case. The player used the Free Spins before the exclusion was applied and confirmation mail was received. These Free Spins require no deposit and are acquired at the player’s discretion by collecting them from their Missions tab. Once the user received a confirmation via email from the respective team, his account was no longer active.
As you can see from the customer's screenshots, the first one for the self-exclusion is taken at 11:33 and the second one that he uploaded is taken at 10:45, which proves that the exclusion was applied after he used the free spins.
We hope this information is sufficient. Do not hesitate to contact us for any future inquiries.
Kind Regards,
PalmSlots Casino
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