Draga Ana-Klo,
Hvala na odgovoru! Razumemo vašu zabrinutost i želimo da ponovimo da smo licencirani kazino i da radimo striktno u okviru utvrđenih T&C. Bezbednost naših igrača i naše stranice je naš glavni prioritet, tako da neki procesi verifikacije i povlačenja mogu potrajati malo više vremena. Trenutno nema prepreka za vaše povlačenje. Potrebno je samo da podnesete svoje zahteve u skladu sa utvrđenim limitima i sačekate da sredstva budu doznačena na vaš račun. Pored toga, prema našem sistemu, zahtev za povlačenje od 4500 AUD je uspešno obrađen sa naše strane, a sredstva su verovatno već kreditirana na vaš račun ili će biti uskoro.
Uvek se odnosimo prema našim igračima sa pažnjom i razumevanjem, tako da bismo želeli da pružimo detaljniji odgovor u vezi sa vašim povlačenjem, počevši od prvog dana vašeg zahteva.
Dana 21.05. podneli ste zahtev za 5000 AUD, a 22.05. kontaktirali ste naš razgovor za podršku. Naš specijalista vas je obavestio da sačekate. Istog dana dobili ste informaciju o limitima. Nakon toga je bila potrebna dodatna verifikacija, a povlačenje je poništeno.
Ostale zahteve od 21.05 platni sistem je poništio, a vama je savetovano da zahtev podnesete metodom Bank International.
Nekoliko zahteva za povlačenje od 22.05 je odbijeno zbog prekoračenja limita, a jedan ste vi povukli.
Zahtevi od 23.05 i 24.05 su odbijeni jer je kod banke prekratak.
Zahtevi od 27.05 su odbijeni zbog greške u imenu korisnika.
Naši stručnjaci su pružili pune informacije u vezi sa vašim upitima u ćaskanju. Pored toga, naši stručnjaci su vam odgovorili putem e-pošte. Ako u vašoj primarnoj fascikli nema e-pošte, proverite fasciklu za neželjenu poštu jer su e-poruke možda tamo usmerene.
Još jednom želimo da naglasimo da trenutno nema prepreka za povlačenje. Potrebno je samo da podnesete svoje zahteve u skladu sa utvrđenim limitima i sačekate da sredstva budu doznačena na vaš račun.
Srdačan pozdrav,
Plaifina kazino
Dear Anna-Chlo,
Thank you for your response! We understand your concerns and would like to reiterate that we are a licensed casino and operate strictly within the established T&C. The safety of our players and our site is our top priority, so some verification and withdrawal processes may take a bit more time. Currently, there are no obstacles to your withdrawal. You only need to submit your requests in accordance with the established limits and wait for the funds to be credited to your account. Additionally, according to our system, a withdrawal request of 4500 AUD was successfully processed on our end, and the funds have likely already been credited to your account or will be shortly.
We always treat our players with care and understanding, so we would like to provide a more detailed response regarding your withdrawal, starting from the very first day of your request.
On 21.05, you submitted a request for 5000 AUD, and on 22.05, you contacted our support chat. Our specialist informed you to wait. On the same day, you were given information about the limits. Subsequently, additional verification was required, and the withdrawal was canceled.
Other requests from 21.05 were canceled by the payment system, and you were advised to submit a request via the Bank International method.
Several withdrawal requests from 22.05 were rejected because the limit was exceeded, and one was recalled by you.
Requests from 23.05 and 24.05 were rejected because the Bank Code was too short.
Requests from 27.05 were rejected due to errors in the beneficiary name.
Our specialists provided full information regarding your inquiries in the chat. Additionally, our specialists responded to you via email. If there is no email in your primary folder, please check your spam folder as the emails may have been directed there.
Once again, we would like to emphasize that currently there are no obstacles to the withdrawal. You just need to submit your requests in accordance with the established limits and wait for the funds to be credited to your account.
Best regards,
Playfina Casino
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