Dragi vangevange26,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za problem koji imate. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Da li sam u pravu kada sam shvatio da ste izgubili prva četiri depozita i bonusa, a samo depozit sa bonusom vam je doneo dobitak?
Pošaljite mi link ili snimak ekrana petog bonusa koji ste aktivirali i sa kojim ste igrali.
Takođe, ljubazno mi prosledite komunikaciju između vas i korisničke podrške kazina u vezi sa otkazivanjem vaših dobitaka i zatvaranjem vašeg naloga na veronika.f@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear vangevange26,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Am I correct in understanding that you lost the first four deposits and bonuses, and only the deposit with a bonus brought you winnings?
Please send me a link or a screenshot of the fifth bonus you activated and played with.
Also, kindly forward me the communication between you and the casino customer support regarding the cancellation of your winnings and the closure of your account at veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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