Zdravo,
Imam mnogo problema sa isplatama u ovom kazinu.
Da ukratko objasnim situaciju: Moj nalog je verifikovan i uspeo sam da napravim neka mala povlačenja prošle nedelje. Ove nedelje sam imao veliku sreću i osvojio 2951 EUR koje sam odlučio da podignem.
Vreme povlačenja je različito svuda na sajtu, neka mesta kažu da je do 24 sata, druga do 48 sati, a druga do 72 sata.
Kontaktirao sam live chat posle 24, 48 i 72 sata (72 sata je bilo danas). Uvek daju različite vremenske okvire, kažu mi da kontaktiram njihovo finansijsko odeljenje putem e-pošte (što sam i uradio, bez odgovora). Mole me da sačekam, jer tvrde da zavisi od toga koliko je odeljenje zauzeto, koliki je iznos itd.
Kako ja to vidim, oni očigledno izbegavaju da isplate veći dobitak. Odredbe i uslovi su sada takođe prekršeni, jer je vreme povlačenja već izvan vremenskog okvira i još uvek nisam primio nijednu transakciju na svoj bankovni račun.
Stalno obećavaju i govore mi da budem strpljiv, ali kako da budem strpljiv ako je novac već trebao biti na mom bankovnom računu do sada?
Hello,
I am having many issues with the withdrawals in this casino.
To shortly explain the situation: My account is verified and I managed to make some small withdrawals last week. This week I was very lucky and won 2951 EUR which I decided to withdraw.
Withdrawal timing is different everywhere on the site, some places say it is up to 24 hours, other up tp 48 hours and others up to 72 hours.
I have contacted Live chat after 24, 48 and 72 hours (72 hours were today). They always give different time frames, tells me to contact their financial department by email (which I did, no response). They ask me to wait, because they claim that it depends on how busy the department is, what is the amount etc.
The way I see it, they clearly avoid paying the bigger winning. Terms and Conditions are now violated also, because withdrawal time is out of the time frame already and I still have not received a single transaction into my bank account.
They keep making promises and tell me to be patient, but how can I be patient if the money should have already been in my bank account by now?
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