Uživao sam u kazinu sve do verifikacije. Verifikacija nije obavljena za 48 sati, odložili su je (možda namerno pošto sam osvojio bif iznos), a nakon što sam kontaktirao Live chat, odeljenje za finansije/bezbednost mi je brzo poslalo poruku, ali je zahtevalo nova dokumenta. Trebalo je dostaviti neke dodatne dokumente, neke sam već dao, ali oni nisu marili za to i insistirali su da i njih dostavim. Tražio sam nadoknadu za kašnjenje i muku sa verifikacijom, ali mi je nikada nisu dali, potpuno je ignorisana. Čini se da možete pobediti tamo, ali nema načina da se iskupite, super razočaravajuće.
EDIT: Loialti klub je takođe veoma loš, dobijate mali povraćaj novca, bonusi su izuzetno retki i veoma mali. Uštedite svoje vreme i novac.
I enjoyed the casino very much up until the verification. Verification was not done in 48 hours, they delayed it (maybe purposely as I had won a bif amount), then after I contacted Live chat the Finance/Security department sent me a message quickly, but demanded new documents. Some additional documents needed to be provided and some I have provided already, but they did not care about that and insisted that I provide those as well. I asked for a compensation for the delay and struggle with the verification, but I was never given one, it was completely ignored. It seems that you can win there, but there is no way to redeem the winnings, super disapointing.
EDIT: The Loyalty club is also very poor, you get low cashback, bonuses are extremely rare and very small. Save your time and money.
Zdravo,
Možete li da nam date svoje korisničko ime kako bismo mogli da proverimo šta je pošlo po zlu sa vašim procesom verifikacije. Naš vremenski okvir za verifikaciju je postavljen na 48 sati, ali stvarno vreme je mnogo kraće. Samo nekoliko sati.
Štaviše, naša podrška za ćaskanje uživo poznata je kao jedna od najboljih u industriji čiji kvalitet igrači više puta potvrđuju, pa se pitamo čime niste bili zadovoljni.
Sve najbolje!
Mondcasino tim
Hi there,
Could you please provide your username so we can check what went wrong with your verification process. Our timeframe for verification is set to 48 hours but actual time is much lower. Few hours only.
Moreover our live chat support is known as one of the best in the industry which quality is confirmed by players many times so we are wondering what was the thing you were not satisfied with.
All the best!
Mondcasino Team