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Hello, I've been waiting for my payout to be processed for 2 and a half weeks. Absolutely nothing happens, I am always put off and the same answers always come, first they talk about technical updates, then they say the things are being worked on, then there are technical problems again. I don't know what to do anymore

Hallo, ich warte seit 2 einhalb Wochen darauf das meine Auszahlung bearbeitet wird. Es passiert absolut nichts, ich werde immer vertröstet und es kommen immer die selben Antworten, sie erzählen erst was von Technischen Updates, dann sagen die die Sachen werden bearbeitet, dann sind es wieder technische Probleme. Ich weiß nicht mehr was ich machen soll

Dear sanelinho123,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi. No, that was my first payout. I have not yet been asked for verification. I don't think anything will happen. Nothing has been done to the payout or the verification for 17 days

Hallo. Nein das war meine erste Auszahlung. Ich wurde noch nicht angefragt für eine Verifizierung . Ich glaube nicht das etwas passiert . Es wird seit 17 Tagen nichts gemacht an der Auszahlung bzw. an der Verifizierung

Thank you, sanelinho123, for your reply. Could you please advise if you have tried verifying your account? I believe it won't be possible to withdraw your winnings without completing the KYC.

Dear sanelinho123,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.