NaslovnaPritužbePokies2Go Casino - Sredstva igrača blokirana zbog navodne sumnjive aktivnosti.
Pokies2Go Casino - Sredstva igrača blokirana zbog navodne sumnjive aktivnosti.
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Index sigurnosti:Ispod proseka
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Uzbekistan had registered and successfully verified his account on the casino, but his funds had been blocked due to suspected suspicious activity. He had mostly played live baccarat, with occasional games of blackjack and slots. After a series of communications with the complaints team, where he had provided all necessary information and game history, the issue had been resolved. The player had confirmed receipt of his funds and had requested the closure of his complaint. The casino had clarified that the resolution was due to the conclusion of their investigation, not the intervention of the complaints team. The complaint had subsequently been closed as 'resolved'.
Igrač iz Uzbekistana se registrovao i uspešno verifikovao svoj nalog u kazinu, ali su mu sredstva blokirana zbog sumnje na sumnjivu aktivnost. Uglavnom je igrao bakaru uživo, sa povremenim igrama blejka i slotova. Nakon niza komunikacija sa timom za žalbe, gde je dao sve potrebne informacije i istoriju igre, problem je rešen. Igrač je potvrdio prijem svojih sredstava i zatražio je zatvaranje svoje žalbe. Kazino je pojasnio da je rešenje došlo zbog zaključka njihove istrage, a ne zbog intervencije tima za žalbe. Žalba je kasnije zatvorena kao „rešena“.
Zdravo. Molim vas da mi pomognete da se izborim sa svojim problemom. Prošle nedelje sam se registrovao u kazinu. Prošao je punu verifikaciju i napravio nekoliko depozita. Imao sam nekoliko povlačenja sredstava. I pre nekoliko dana sam napravio depozit, osvojio novac i napravio zahtev za povlačenje. Na kraju dana dobijam pismo od finansijske službe kazina da sam otkriven u sumnjivim aktivnostima i moja sredstva su blokirana. Ovo me je veoma iznenadilo, pošto ne mogu da razumem kakva bi to sumnjiva aktivnost mogla da bude u klađenju u live baccarat. Nisam igrao slotove, igrao sam samo bakaru uživo. Ali ovo su pravila kazina i nisam protiv istraga. Ali kada sam napisao nekoliko pisama finansijskoj službi, niko mi nije odgovorio koliko će istraga trajati. I ovo me je uplašilo, jer rezultati istrage mogu da potraju dugo, možda mesec, možda godinu dana. I na ovaj način mi ne vraćajte novac. I želim da se obratim vama sa zahtevom da se ovo pitanje reši. Spreman sam da se podvrgnem svakoj verifikaciji, spreman sam da objasnim zašto sam se kladio u bakari uživo. Ne plašim se ničega osim čekanja rezultata istrage u nedogled. Ako je potrebno, mogu da priložim bilo koje snimke ekrana korespondencije i pisama
Hello. I ask you to help me deal with my problem. Last week I registered at the casino. Passed full verification and made several deposits. I had several withdrawals of funds. And a few days ago I made a deposit, won money and created a withdrawal request. At the end of the day, I receive a letter from the financial service of the casino that I have been detected in suspicious activity and my funds are blocked. This surprised me greatly, since I cannot understand what kind of suspicious activity there could be in betting in live baccarat. I didn't play slots, I only played live baccarat. But these are casino rules and I am not against investigations. But when I wrote several letters to the financial service, no one answered me how long the investigation would take. And this scared me, because the results of the investigation can take a long time, maybe a month, maybe a year. And in this way, do not return my money. And I want to turn to you with a request to resolve this issue. I am ready to undergo any verification, I am ready to explain why I made bets in live baccarat. I'm not afraid of anything except waiting for the results of the investigation indefinitely. If required, I can attach any screenshots of correspondence and letters
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Možete li molim vas da nam kažete da li je vaša jedina igra po izboru bila bakara uživo dok ste igrali u ovom kazinu?
Možete li opisati svoju strategiju klađenja, molim vas?
Da li možete da pristupite i preuzmete svoju istoriju igara?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear 11march2005,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise if your only game of choice was live baccarat while playing in this casino?
Could you describe your betting strategy, please?
Are you able to access and download your game history?
Zdravo. Hvala na odgovoru. Priložio sam snimak ekrana izveštaja o klađenju u kazinu. Uglavnom sam igrao bakaru uživo. Jednom za blackjack i jednom za slotove. Igrao sam slotove jer su mi davali besplatne okrete i odlučio sam da ih koristim.
odgovaram na vaša pitanja:
1. Uglavnom igrao bakaru uživo, jednom blekdžek, jednom slotove
2. Nisam imao nikakvu strategiju u igranju bakare uživo. Postavio sam to kako mi je intuicija rekla
3. Preuzeo sam istoriju igre. A ova tabela je u Ekcel formatu. Napravio sam snimak ekrana. Mogu vam poslati e-poštu ili napraviti snimak ekrana igara sa svog naloga
Hello. Thanks for the answer. I have attached a screenshot of the casino betting report. I mostly played live baccarat. Once for blackjack and once for slots. I played slots because they gave me free spins and I decided to use them.
I answer your questions:
1. Mostly played live baccarat, once blackjack, once slots
2. I did not have any strategy in playing live baccarat. I set it as my intuition told me
3. I downloaded the game history. And this table is in Excel format. I took a screenshot. I can send you an email or take a screenshot of games from my accoun
Hvala na informaciji. Samo da potvrdim, da li sam dobro razumeo da ste napravili ukupno samo 10 opklada tokom dva dana? Da li je ovo vaša kompletna istorija igara?
Thank you for the information. Just to confirm, am I understanding correctly that you made a total of only 10 bets over the course of two days? Is this your complete gaming history?
U svom prvom odgovoru ste naveli da ste imali nekoliko depozita i uspešnih isplata, da li je to tačno? Da li ste uvek igrali na ovaj način da svaki put položite samo tri opklade na Bakaru?
In your very first reply you stated that you had several deposits and successful withdrawals, is that correct? Have you always played this way to place only three bets on Baccarat each time?
Pošto je problem uspešno rešen, sada ćemo zatvoriti žalbu kao „rešenu" u našem sistemu. Hvala vam puno, 11. mart 2005, na saradnji i potvrdi, i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako budete imali problema sa ovim ili bilo kojim drugim kazinom u budućnosti. Tu smo da pomognemo.
Srdačan pozdrav,
Petronela
Casino.Guru
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 11march2005, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Želimo samo da dodamo da je „nakon što je dostavio sve potrebne informacije i istoriju igre timu za žalbe, problem je rešen i igrač je dobio svoja sredstva." ovaj deo nije sasvim tačan i daje pogrešnu sliku.
Problem nije rešen zbog bilo kakvih informacija ili istorije igre i nije imao nikakve veze sa vama. Zatvoren je i igrač je isplaćen samo zato što je istraga završena. Nismo u poziciji da navedemo tačno vreme kada je uključena treća strana, jer ne možemo da preduređujemo vreme njihovog odgovora i istrage. Igranje igrača je bilo sumnjivo i provereno je kod provajdera igara uživo, rekli su da je u redu, i on je isplaćen. Standardno u bilo kom onlajn kazinu. Hvala vam!
Comments from the Casino:
Hello Petronela,
We would just like to add that "After he provided all necessary information and game history to the complaints team, the issue had been resolved and the player had received his funds." this part is not entirely true and paints a wrong picture.
The issue has not been resolved because of any information or game history, and had nothing to do with you. It was closed and the player was paid out simply because the investigation was over. We are in no position to give the exact time when there is a 3rd party involved as we can't prejudice on their reply and investigation times. Player's gameplay was suspicious and it was checked with the live game provider, they said it is ok, and he was paid out. Standard in any online casino. Thank you!
Zdravo. Samo ne mogu da razumem kakvu sumnju je vaša kancelarija pokušavala da pronađe u mojim opkladama? Igrao sam bakaru u kazinu uživo. Šta bih mogao da uradim da pobedim tvoj kazino? Bilo koji igrač može pasti pod TAKVE sumnje, a sve knjige mogu biti zamrznute. A igrač treba da sačeka da vaš kazino dobije odgovor. One. sledeći put kada pokušam da podignem svoj novac da li će moj novac biti zamrznut?
Hello. I just can’t understand what kind of suspicion your office was trying to find in my bets? I played baccarat in live casinos. What could I do to beat your casino? Any players may fall under SUCH suspicions, and any books may be frozen. And the player needs to wait for your casino to receive a response. Those. next time I try to withdraw my money will my money be frozen?
Cenim vašu pažnju na ovu stvar. Želim da pojasnim da nisam imao nameru da sugerišem da je problem rešen isključivo našim trudom. Međutim, želeo bih da priznam da je igrač sarađivao tako što nam je pružio istoriju igre i odgovorio na sva naša pitanja. Shodno tome, problem je uspešno rešen, a žalba igrača je zvanično zatvorena. Važno je napomenuti da je do rešenja došlo dok je igrač imao otvorenu žalbu našem Centru za rešavanje žalbi. Hvala vam što ste rešili problem sa igračem.
Dear Pokies2Go Casino Team,
I appreciate your attention to this matter. I want to clarify that I didn't intend to suggest that the issue was resolved solely due to our efforts. However, I would like to acknowledge that the player cooperated by providing us with the game history and responding to all our inquiries. Consequently, the problem has been successfully resolved, and the player's complaint has been officially closed. It's important to note that the resolution occurred while the player had an open complaint with our Complaints Resolution Center. Thank you for resolving the player's issue.
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