Dragi tiedemann49,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za kašnjenje sa vašim povlačenjem u Posido kazinu i razumem vašu frustraciju.
Da biste nam pomogli da bolje razumemo situaciju i da vam pomognemo efikasnije, možete li nam dati sledeće informacije:
- Da li ste u prošlosti uspešno povukli sredstva iz ovog kazina, osim manjeg dobitka?
- Možete li da potvrdite da li ste primili bilo kakve mejlove ili zvanična obaveštenja od kazina u vezi sa sistemskom greškom ili otkazivanjem vašeg povlačenja?
- Da li je od vas zatraženo da dostavite dodatne dokumente ili informacije za verifikaciju pre nego što se vaše veće povlačenje može obraditi?
Vaša saradnja je ključna po ovom pitanju, jer će nam omogućiti da prikupimo potrebne detalje i rešimo vaš slučaj što je pre moguće. Bez ovih informacija, nećemo moći da nastavimo sa istragom vaše žalbe.
Ako imate bilo kakvu relevantnu komunikaciju ili dokumente, slobodno ih prosledite petronela.k@casino.guru , a mi ćemo ih pažljivo pregledati.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 900 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear tiedemann49,
Thank you very much for submitting your complaint. I’m sorry to hear about the delays with your withdrawal at Posido Casino, and I understand your frustration.
To help us better understand the situation and assist you more effectively, could you kindly provide the following information:
- Have you successfully withdrawn any funds in the past from this casino, aside from the smaller win?
- Could you confirm whether you received any emails or official notifications from the casino regarding the system error or the cancellation of your withdrawal?
- Have you been asked to provide any additional verification documents or information before your larger withdrawal can be processed?
Your cooperation is crucial in this matter, as it will allow us to gather the necessary details and resolve your case as quickly as possible. Without this information, we won’t be able to proceed with investigating your complaint.
If you have any relevant communication or documents, please feel free to forward them to petronela.k@casino.guru, and we will review them carefully.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Izmenjeno od strane Casino Guru administratora
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