Razumem vašu frustraciju što niste dobili uspeh za turnir koji ste osvojili. U idealnom slučaju, kazino treba jasno da precizira da se „bilo koji" turnir odnosi samo na „interne" turnire kako bi se izbegla takva razočarenja. Međutim, pošto je turnir bio slobodan za učešće i odvijao se na više platformi, nismo u mogućnosti da nastavimo sa vašim slučajem. Imajte na umu da svaki kazino radi u skladu sa sopstvenim bonus politikama i sistemima nagrađivanja. Na kraju, kazino odlučuje da li se kvalifikujete za nagradu, jer se to smatra poklonom kazina. Ne možemo naterati kazina da vam obezbede posebne nagrade.
Iz gore navedenih razloga, ova žalba će sada biti odbijena. Hvala vam na razumevanju, žao mi je što ovom prilikom nismo mogli više pomoći. Ne ustručavajte se da nas kontaktirate ako u budućnosti naiđete na probleme sa ovim ili bilo kojim drugim kazinom.
I understand your frustration with not receiving the achievement for the tournament you won. Ideally, the casino should clearly specify that "any" tournament refers only to "internal" tournaments to avoid such disappointments. However, since the tournament was free to enter and took place across multiple platforms, we are unable to proceed with your case. Please note that each casino operates under its own bonus policies and reward systems. Ultimately, the casino decides if you qualify for a prize, as it is considered a gift from the casino. We cannot compel casinos to provide specific rewards to you.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Automatski prevedeno:
