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I have been waiting for a withdrawal request for the past 2 weeks. KYC successfully passed on February 2nd. Today, February 14, I still haven't received the money (bank transfer). The withdrawal is in Processing status in the casino account.

my requests are always answered with the same answer.

Aspetto da ormai 2 settimane una richiesta di prelievo. KYC passato con successo il 2 febbraio. Oggi 14 febbraio non ho ancora ricevuto i soldi (versamento bancario). Il prelievo è nello stato Processing nell’account del casino.

alle mie richieste viene risposto sempre con la stessa risposta.

Dear Domdom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino and if your account passed the verification already? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Domdom,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.