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On April 15, 2026, I won a $204,300 jackpot during standard, independent slot play. At the time of this win, my account had $0.00 in Playthrough and $0.00 in Bonus funds, as shown in my attached screenshots.

Following this win, I engaged in minor tournament play. The casino is now attempting to void my entire balance of $117,812.88, claiming a "bonus violation" based on those later tournament entries. They have ignored my requests to audit the timeline, which clearly shows the jackpot was won while the account was in a clean "Real Cash" status. They have offered a $2,500 "goodwill" settlement to avoid a full payout. I am requesting an independent audit of the account logs to prove the jackpot was an independent, legitimate win

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots of Vegas.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Do I understand that before the money was displayed as real money, the balance you played with was accrued with the help of a bonus?
• Have you made any deposits around that time?
• Would you be able to share your transaction history as it appears in the casino's records?
• Send this information to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for the quick response. I have received your questions and I am working on gathering the transaction history from my account records. To protect my privacy, I will be emailing the full details, including the requested screenshots and history, directly to your email at tomas@casino.guru shortly.

Regarding your specific questions:

- My account is still accessible.

- The balance was accrued as real money after completing all playthrough requirements ($0.00 playthrough/bonus balance).

- I made a $90 deposit around the time of the win.

I will follow up via email with the files. Thank you for your help.

just wanted to check in with you if you had any headway on this matter looking forward to hearing from you

Dear Jokerzwyeld,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Thank you for the update, Tomas. I truly appreciate the time and effort you and the team are putting into my case. I understand it is now moving to Kubo, and I will wait for him to reach out if any further details are needed. Thank you again.

Dear Jokerzwyeld,

It is a pleasure to e-meet you. My name is Kubo, and I will be taking charge of addressing your complaint going forward.

If there are any updates or new information since your last correspondence, please feel free to share them with me at your earliest convenience.

As part of our standard protocol, I would like to request the participation of a representative from Slots of Vegas Casino in this discussion. Their involvement will facilitate a smoother and more efficient resolution to your case.

Dear Slots of Vegas Casino,

Could you kindly provide a detailed explanation regarding this case, particularly outlining the specific reasons for the confiscation of the player’s winnings? A thorough response will aid in ensuring a transparent and equitable review of the situation.

Thank you in advance for your cooperation.

Best regards,

Kubo

Hi Kubo,

Thank you for the follow-up. I am writing to confirm that my account remains active and accessible. I can see that the balance is unchanged, showing a total balance of $117,812.88, a withdrawable balance of $117,812.88, and a playthrough balance of zero.

Greetings all,

There is quite a bit I need to go through here with the heads of several peripheral departments, it's going to take a bit of time before I can comment and act decisively.

Thanks to everyone for your patience.

Best wishes,

Nick and Slots of Vegas

Hello Nick & Slots of Vegas Casino!

Thank you for your engagement in this thread. As nearly a week has passed, I wanted to kindly follow up and ask whether there have been any updates from the relevant departments regarding the issue at hand.

I appreciate your time and look forward to hearing from you.

Greetings all,

I wish I could make a solid statement here. This case has become the topic of some rather intense (and heated!) internal debate at the executive level.

Having the opportunity to be a part of these (unfortunately still ongoing) discussions I have managed to push the initial requested withdrawal amount of $2500 through the approval process to be disbursed via Bitcoin. Those funds (minus the match bonus amount of $202.50) have been approved and should go out the door shortly (somewhere between the next few hours to the next couple business days).

The good news here is there is still debate. The withdrawable funds have not been categorically denied (and removed) in spite of the infraction (extensive non-allowed game play in the form of tournaments, on a deposit coupon which strictly prohibits anything but standard slots and keno). I don't want to give too much hope but this is a positive sign, and we have approval and payout on the first requested withdrawal.

Having said this, it is still an open case. It could go either way at this point.

In the interim Jokerzwyeld (and in preparation for a potential positive outcome) I would suggest contacting our service (or VIP) department and setting up the necessaries for bank wire transfer. The initial withdrawal has been approved as an exception via Bitcoin, however the "winning" deposit was via credit card which (per our 3rd party payment providers) makes related withdrawals only eligible for bank wire transfer.

Let's get that going, just in case. I would also suggest requesting at least one additional withdrawal, the timeline outlined in the terms and conditions of the casino (regarding review for approval) begins from the time a withdrawal is requested, not from the time of the win. Currently the only requested withdrawal has been approved and is now queued for payment. The next request (even if you make it this moment) will have 7-10 business days per the terms before it is expected to be reviewed for approval... I think you get my drift.

So, that's where we are at right now. I have been doing this for a decade and I cannot even begin to speculate which way this will ultimately turn.

Everyone's patience in the matter is much appreciated.

Let us know when those funds come in Jokerzwyeld!

Best wishes,

Nick and Slots of Vegas

Dear Nick & Slots of Vegas Casino,

Thank you very much for the detailed update and for your continued engagement in this case. We appreciate your efforts to escalate the matter internally and to secure approval of the initial withdrawal, even as an exception. It is also encouraging to hear that the remaining balance is still under discussion and has not been categorically denied at this stage.

To help us assess the case fairly and with full context, could you please provide the complete bonus and gameplay timeline for April 15, 2026? In particular, we would appreciate confirmation of the exact times of the BLAZING225 bonus redemption, wagering completion, the jackpot win, and the player’s first tournament entry.

Could you also please share the exact bonus terms that applied at the time the bonus was redeemed, especially any clause confirming whether tournament-related restrictions continue to apply after wagering has been completed and the balance is shown as real cash or withdrawable?

Thank you for your cooperation.

Dear Jokerzwyeld,

Could you please confirm whether you have followed the casino’s recommendation and contacted the relevant department to arrange the necessary details for a bank wire transfer?

Thank you.

Greetings all,

At this point everything is speculative, we are talking only about what will happen in theory. No funds have been removed or denied and the only withdrawal that has been requested was approved and paid out (confirmed delivered in Blockchain Explorer). Until there is a withdrawal requested, then delayed or denied on our end (or not) there is little to discuss here other than the fascinating topic that has been getting so much attention with the top brass of late regarding enforcement of our terms and conditions.

I'm gonna quote myself here from my previous statement:

"In the interim Jokerzwyeld (and in preparation for a potential positive outcome) I would suggest contacting our service (or VIP) department and setting up the necessaries for bank wire transfer. The initial withdrawal has been approved as an exception via Bitcoin, however the "winning" deposit was via credit card which (per our 3rd party payment providers) makes related withdrawals only eligible for bank wire transfer.

Let's get that going, just in case. I would also suggest requesting at least one additional withdrawal, the timeline outlined in the terms and conditions of the casino (regarding review for approval) begins from the time a withdrawal is requested, not from the time of the win. Currently the only requested withdrawal has been approved and is now queued for payment. The next request (even if you make it this moment) will have 7-10 business days per the terms before it is expected to be reviewed for approval... I think you get my drift.

So, that's where we are at right now. I have been doing this for a decade and I cannot even begin to speculate which way this will ultimately turn."

Best wishes,

Nick and Slots of Vegas

Hello Jokerzwyeld,

We would like to update you that due to Kubo, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kubo has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kubo will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Nick,

Thank you for your updates.

I understand your position regarding the withdrawal requests and the applicable approval process. However, at this stage, I am still unable to identify what the current issue is, as none of the player’s claims appear to have been substantiated or formally denied so far.

Based on the earlier messages from support, the winnings were allegedly supposed to be voided due to a breach of the terms, specifically because tournaments could not be played using coupons. The player disputed this, stating that the jackpot winnings allegedly occurred before any tournament participation.

You are now stating that no voiding has taken place. This makes it difficult to draw any conclusions at this point, as the key timeline of events remains unclear. We will have to wait and see how this develops...

Dear Jokerzwyeld,

Since you may have missed my previous question, I would like to repeat it:

Could you please confirm whether you have followed the casino’s recommendation and contacted the relevant department to arrange the necessary details for a bank wire transfer?

Thank you.

Dear Jokerzwyeld,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kubo
Casino.Guru