Dragi Jboy1164,
Hvala vam puno što ste podneli žalbu. Žao mi je zbog vašeg problema.
Razumem da je vaš nalog u potpunosti verifikovan i da nije korišćen nikakav bonus za akumuliranje dobitaka.
Dozvolite mi da vam postavim nekoliko pitanja kako bih mogao u potpunosti da razumem situaciju.
- Da li ste ranije uspešno povlačeli novac?
- Možete li nam reći kada ste izvršili poslednju uspešnu isplatu i koliko je vremena trebalo da se obradi?
- Koji način plaćanja ste izabrali da biste podigli svoj dobitak? Da li je to bio isti onaj koji ste koristili ranije?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem. Unapred vam hvala na odgovoru.
Srdačan pozdrav,
Žan
Dear Jboy1164,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I understand your account is fully verified and that there was no bonus used to accumulate the winnings.
Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you let us know when you made your last successful withdrawal and how long it took to be processed?
- Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
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